Harshit Goel Email & Phone Number

Singapore

• Spearheading the development of AddedEducation’s Dubai and Sri Lanka market• Responsible for fostering business partnerships from various channels and organizing events to increase brand awareness and visibility in India, specifically Bangalore and the NCR region• Implementing the HubSpot CRM from scratch

Bengaluru, Karnataka, India

• Spearheaded the successful launch of Athena Education in South India with the vision of achieving domination in markets beyond NCR• Achieved the highest number of student enrollments for a consecutive year, generating 6 Cr + in revenue, with an average contract length of 2 years, of which 44% were inorganic conversions• Reduced the founders’ involvement in client acquisition from 80%, prior to June 2021, to 48% for the rest of the FY 2021- 22, and further down to 27% for the FY 2022-23• Forged partnerships with elite players in the industry, including clubs, test prep institutes, and branded international schools to establish Athena’s presence in the new market.• Planned and executed workshops for both students and parents to enhance brand awareness, generating north of 250 targeted leads in the new market• Mentor and advise junior sales people in the organization through regular goal setting, L&D, and constructive feedback• Support the academic team in addressing client concerns and ensuring client satisfaction

Gurugram, Haryana, India

• Brought in 41% of the enrolments for the FY 2021 - 22, generating 6.5 Cr + in revenue with an average contract length of 2 years• Executed the HubSpot CRM and collaborated with its implementation partner to customize it to Athena's needs, along with ensuring team onboarding and adoption• Collaborated with the media company TOI to successfully curate and conduct workshops at 14 schools across Bangalore, Mumbai, Hyderabad & NCR, reaching 1500+ students; the workshop is currently conducted at various outreach events, which contribute to 6% of total enrollments• Counseled potential parents and students regarding academic queries ranging from subject selection to final college selection, thus, building a strong brand and increasing referral base• Successfully planned and executed the 2021 Athena Graduation Ceremony to ensure customer delight, generate interest, and increase referral base• Designed and implemented the company wide sales processes to increase efficiency and productivity

Hyatt Regency Lucknow

• Primary owner of on-site client relations and management, and maintaining high customer satisfaction scores• Managed a team of 12 Associates and 2 Team Leaders• Had regular goal setting and training sessions for team members and provided constructive feedback while creating an inclusive environment that prioritizes the wellbeing of colleagues\• Created a talent pool for internal promotions• Generated leads and maximized sales at the Front Desk• World Of Hyatt (Loyalty Program) Specialist: increased the hotel's ESR from 3.5% in January 2021 to 40% in March 2021• Ensured that maximum Rooms and F&B upsell through the Front Office

Hyatt Centric Candolim, Goa

• Excellent knowledge of PMS i.e. Opera ver. 5.0.2, with hands-on experience in training freshers.• Training and Developing team to deliver an exceptional level of service which enhances GSS scores.• Effective planning to build a well-organized system and mapping out the obstacles• Effectively handling guest issues and complaints• Assist with the hiring, scheduling, and supervising of Team Leaders.• Supervising Valet procedures to ensure smooth operations• Oversee the Front Office department in the absence of the Front Office Manager.• Ensuring the smooth running of a shift in all the areas of the Front Office, i.e. Front Desk, Concierge, Bell Desk, and Business Centre, on a day-to-day basis.• Conducting pre-arrival meet and monitoring VIP/Elite guest movement and passing on the information to all the key areas.• Conducting daily shift meetings/briefings and passing on key information to associates• Scheduling and conducting training sessions on various task breakdowns, service sequences, and SOP for all the sub-areas in the Front Office.

Hyatt Centric Candolim, Goa

• Ensured smooth delivery of service in all domains of the Front Office, i.e., Front Desk, Concierge, Bell Desk, • Business Centre, Executive Lounge, and Health Club on a day to day basis• Ensured maximum revenue from Transport and Walk-ins, kept track of the Room Upsell Incentive Program, and achieved membership enrollment targets• Conducted weekly departmental training sessions along with daily shift briefings and passed on key information to associates• Conducted pre arrival meetings for VIP guests and passed on key information to the teamSet up the Front Office SOPs during the transition to and opening of Hyatt Centric.

Panaji, Goa, India

• Executed the night audit, monitored discrepancies in reports, compiled statistics for the hotel, and generated various reports for the management's review• Handled check-ins, check-outs, guest complaints, and communication with travel agencies• Trained new staff at the front desk