• Collaborate with sales and marketing management team to build outbound prospecting campaigns.• Manage, lead and support a mix of experienced and new lead generation team members to over-achieve assigned lead and pipeline quotas.• Manage, lead and support a lead generation team who are remote, covering UK, France, DACH, Benelux, Nordics, Israel and UAE• Onboard and train new sales development representatives with process, content and system skills• Weekly communications with sales executives and sales operations on lead and pipeline attainments• Define and deploy best practice prospecting methodologies and processes across all aspects of the lead generation workflow.• Analyse and segment target markets and develop appropriate messaging and tools to support.• Collaborate with product marketing to ensure the team is fully trained in the various products supported.• Work closely with product marketing and sales enablement on scripts and messaging• Collaborate with Demand Gen and Marketing Operations campaign communication and hand-off.• Support and inspect the teams for success on the marketing lead follow up process.• Passionately engage with the Sales Development team in day-to-day, hands-on prospecting activities to demonstrate best practices and show how results can be achieved.• Leverage marketing operations for metric reporting and systems update needs.• Monitor and report on lead quota & qualified pipeline attainment on a weekly, monthly, quarterly and annual basis.• Stay abreast on industry best practices, technologies and methodologies and ensure these are adopted as appropriate into our lead generation processes.

• Support Dell sales teams on customer calls/ meetings. Must be able to influence a positive outcome with customers and sales.• Support Sales Centre Staff by developing the knowledge level of products and technologies to drive sell through to increase Market Segment Share, performance mix and share of Intel wallet.• Sales support for any Dell customers queries. Including customer meetings, customer calls, email support and web conferencing.• Design and deliver local and group strategies through sales incentive programs to amplify ROI. This will include site kick offs and hype days. Monitor and report results to Dell and Intel stakeholders. • Amplify central marketing campaigns to ensure local teams are aware and are driving them.• Amplify the use of sales tools such as Proof of Concept with Dell sales teams.• Relevant and immediate response to sales support staff on Intel Technology queries.• Insight into Intel roadmap, directly with Dell sales teams.• Support new Intel product launches by providing Classroom training to sales support staff, arranging specialist training when required. Assist Dell sales staff in introducing new Intel products and technologies to their customer base.• Coach and develop Dell sales staff in order to have innovative approach to selling Intel products.• Share sales experience to help develop a strategic mindset to selling Intel products.• Generate lead to expand white space in existing accounts and generate net new business.• Full sales cycle accountability for Intel targeted accounts.

• Providing technical product expertise to position key products and services on offer to customers.• Support inside sale representatives across and broad range of accounts to help identify new business opportunities and provide assistance on existing opportunities.• Providing direction and guidance on closing complex deals with multiple solutions on offer.• Analyzing competitor offerings as well as keeping myself up to date on new products, technology, services offerings in addition to being aware of the most up to date vertical and industry solutions• Evaluating customer needs in order to help identify both traditional and alternative technology solutions providing pre-sales technical support throughout the whole sales cycle.• Engaging with client to sell the benefits of solutions to the business needs and help identify a better TCO to customers from solutions offered.• Act as technical resource both internally and externally, use external partner resources to ensure best support is offered to the sales organization.• Generate lead to expand white space in existing accounts and generate net new business.• Full sales cycle accountability for uncovered accounts approx. 130 small enterprise accounts

• Working with customers and partners in complex business environments to devise new and innovative solutions to business challenges.• Gaining an understanding of customer procurement models including frameworks such as Crown Commercial Catalogue and Link IT• Assisting account director in coordinating virtual team to ensure the correct product specialist is aligned to key opportunities within the territory, including coordination of hosting of meetings with key stakeholders within customer accounts.• Act as a trusted business advisor to the customer/partner and use in-depth knowledge of company technology, products, and services to help customers/partners formulate strategy and direction.• Utilizing strategic probing to identify, evaluate, and recommend alternative business solutions.• Build knowledge of frameworks used within Gov customers, fully understanding sales cycle and challenges.• Act as stand in team leader when required.• Onboard and training of new members to the team.• Assist with interviews from new team members.• Ensure all performance reviews are in line with IDP (Individual Development Plan) in order to help sale team, identify skill gaps and create a plan of action via mentoring and training.• Ensure all development conversations are logged within IDP to provide continuous feedback and coaching to sales individuals.• Share sales experience with team members to help them develop and strategic mindset and look to develop innovative sales strategies.

• Providing technical product expertise to position key products and services on offer to customers• Support inside sale representatives across and broad range of accounts to help identify new business opportunities and provide assistance on existing opportunities• Providing direction and guidance on closing complex deals with multiple solutions on offer• Analyzing competitor offerings as well as keeping myself up to date on new products, technology, services offerings in addition to being aware of the most up to date vertical and industry solutions• Evaluating customer needs in order to help identify both traditional and alternative technology solutions providing pre-sales technical support throughout the whole sales cycle• Engaging with client to sell the benefits of solutions to the business needs and help identify a better TCO to customers from solutions offered• Act as technical resource both internally and externally, use external partner resources to ensure best support is offered to the sales organization• Provide training to sales reps to better enable them to position and sell HPE Solutions

• Supported Sales Centre Staff by developing the knowledge level of products and technologies to drive sell through to increase Market Segment Share, performance mix and share of Intel wallet • Understood and supported the sales pipeline of potential business and highlight any opportunities where Intel support for HPE sales teams or the customer may influence success.• Performed deal analysis and recommend any remedial action to protect HPE margin in addition to a wider Intel product mix/share of wallet.• Designed and delivered local and group strategies through sales incentive programmes. Modified programmes through data analysis to amplify ROI and monitored and reported to HPE and Intel stakeholders • Acted as a brand guardian for Intel and HPE in all aspects of the role, ensuring best practice to Intel/HPE requirement at all times• Attended seminar and conference events delivering required Channel coverage. Support training events for Channel Partners, this could involve travel across the UK and other required destinations• Acted as sales support for any HPE customer queries including joining customer calls, email support, Skype support and face to face support as and when required.• Provided relevant and immediate response to sales support staff on Intel Technology queries.• Supported HPE enablement programme by providing Classroom support to new hires on the relevant Intel products in the current HPE product portfolio.• Provided an insight into Intel roadmap, directly with HPE sales teams on quarterly basis.• Supported new Intel product launches by providing Classroom training to sales support staff, arranging specialist training when required. In addition, assist HPE sales staff in introducing new Intel products and technologies to their customer base

• Training and developing a team of Territory Sales Managers UK wide with a key focus on increasing market share• Training up to 50 delegates in one training session• Content creation and delivery of sessions; classroom, group, one to one and Elearning platforms• Operating a clinical training style that is approachable and proactive• Being innovative and devising ways to build knowledge and demonstrate ROI• Promoting and demonstrating key flagship devices at key launch dates• Feedback new methods of learning to National Training Manager to ensure continued best practice across the business• Ensure training is delivered in line with key business focus of Samsung UK• Build and maintain relationships with key stakeholders• Timely and accurate reports including collating key competitor information• Technology focused and display a strong technical expertise• Ensuring all training is passionate and engagingThere is more information available upon request

• Hitting sales targets across multi channels• Looked after development and business plans for 300 stores and delegates• Showing strong commercial awareness via key business discussion to drive each key account to overachieve on targets• Building daily and quarterly customer level strategic plans and executing these whilst constantly looking at ways to increase ROI and maximise on new opportunities• Strong territory management to effectively plan visits across covered stores in my region to ensure coverage at peak times and availability of key contacts• Develop meaningful and long lasting relationships with key stakeholders across numerous accounts• Sales driven through implementation on innovative techniques, creating best practice and sharing this with colleagues• Continued creation and delivery of training material

• Territory management of Scotland and North West England• Weekly to quarterly training sessions with various partners• Trained various parties within the business including; preferred list HP Partners staff, sales support and solutions staff• Cross category training of; PSG including desktops, notebooks and PDA’s, IPG including printers and accessories, ISS (industry standard servers) and SWD (storage works division), HP learning and Elearning tools; Quick specs, product bulletins, smart portal• Liaising and visiting partners to set up personal training plans• Regular reporting and feedback of training via different method’s such as a training matrix

• Control the day to day running of field operations for the UK and Ireland• Overseeing escalations from customers and field technicians as well as other areas of Dell and their service providers. • Excellent telephone manner• Ability to deal with various sensitive calls• Worked to a 1 hour SLA• Analysis of trends to improve customer satisfaction• Responsible for development of Engineers and their training/performance plans

• Customer facing role• Excellent communication skills with all parties from customers, internal departments and other businesses• Hardware/software faults analysis• Record keeping• Database managementAchievements;Highest performer within department; My development had taken me into a temporary level 2 role with tech support, whilst covering this position I performed well and received positive feedback from my TL as well as other Level 2 specialists in the same position. From my strong performance I gained promotion into the Field Service Delivery team as an Operation Specialist.