Gary Small Email & Phone Number

Charlotte, North Carolina, United States

Obtain access to utility bill and power Supply dataManually analyze data producing data correction recommendationsReport of burn-down of the data correction effortsWeekly audits and report out of data correction work to ensure adherence to quality and quantity metricsWork with Comcast Division stakeholders to confirm ability to turn down power suppliesData correction quality and quantity metrics will be determined and adjusted between the consultant and Comcast on a weekly basis

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

The NSM Application Assurance team is the Tier 1/2.5 operations team responsible for the day to day datacenter support operations of all Spectrum Enterprise Engineering and Operations Network and Services Management systems, apps and tools.

Carolinas

Leading the team with the following responsibilities:Develop & Maintain Service OAM (Operations, Administration & Maintenance) Architectures for Spectrum Enterprise productsProvide Solutions for Service Acceptance Testing and Service Level MetricsService Acceptance Testing (SAT: Spirent, JDSU/Viavi, EXFO, other)Design & Administer tools for Service Turn up and Troubleshooting testsBirth Certificates for new service testingService Level Monitoring (SLM: InfoVista)Design & Administer tools to collect, normalize, and report on Service OAM AnalyticsData Integrity of the Service OAM AnalyticsSpecial ProjectsHVT (High Value Targets)ICE Data Scrub (Incident Correlation Engine)Operational Ownership of the SLM Applications & Systems

Carolina Region

Carolinas

Northeast And Carolinas

East Region - Nyc, Northeast And Carolina Markets

• Direct the efficient deployment and installation of post-construction fiber based commercial services within the NYC, Northeast, and Carolina markets, including acquired DukeNet areas. • Successfully migrated Fiber Field Services Technical Operations responsibilities from Commercial Engineering to Business Class Technical Operations in the three legacy East TWC markets: Northeast, NYC and Carolinas.• Successfully integrated DukeNet fiber field technical operations into TIme Warner Cable Business Class Technical Operations.• DIrectly responsible for DukeNet fiber field technical operations across seven states into Time Warner Cable Business Class.• Develop and maintain an operational support system to install fiber based commercial services orders including carrier and cell tower backhaul.• Develop and/or influence the development of enterprise wide processes and policies that allow efficient and effective installation of commercial fiber based services.• Ensure efficient lines of communication with various departments to provide fiber network commercial services.• Develop and actively monitor key performance indicators indicate effectiveness of meeting needs of internal and external customers.• Ensure organizational effectiveness through proper staffing, treatment, training, and management of employees.• Employ contract resources as necessary to manage workload of capital fiber installation projects.• Function as a point of escalation, decision, and direction for matters related to fiber services.• SME for the development of the TWC Fiber Technician training course curriculum.

Central New York

• Provide direction, knowledge, and focus to my subordinates and peers as well as ensuring timelines are met for department and Business Services projects.• Key organizer and contributor of the Northeast Commercial Network installation that exceeded everyone's timeline expectations.• Key organizer and contributor of the Verizon CTBH and Sprint CTBH projects in the region• Tasked my team to create fully automated tool for all CTBH configurations and drawings which greatly decreased the time required to complete a tower turn-up.

Syracuse, Central New York Area

• Provided direction, knowledge, and focus to my peers as well as ensuring timelines were met for all department and Business Services projects.• Primary planner and facilitator of most major network projects for the CNY Division including expanding from a 13 node network to a 90+ node network and converting it from a private entity to a fully converged network delivering triple-play services across the CNY footprint.• Contributing member of the network team that allowed TWC to become a certified approved AT&T CTBH vendor.• Deployed and supported multiple Divisional Cisco 15454 ONS DWDM Optical Rings• Troubleshoots and resolves problems in a timely manner to ensure minimal disruption of services and critical applications. • Designed, configured and implemented core network device additions.• Communicates with other departments, vendors and customers to resolve problems.• Coordinated, designed, and when necessary, installed Dedicated Access and Hospitality Solutions. • Worked closely with Headend and Digital Video departments on a daily basis to ensure delivery of video services across the IP network.

Syracuse, New York Area

• Installed and repaired landline telephone service for businesses and residences as ordered.

Orlando, Florida

• Responsible for the day-to-day operations of 60+ man broadband cable installation subcontractor.• Provided advanced technical support to in-house and MSO personnel as needed. • Developed invoicing spreadsheet/database that streamlined our billing and pay process.• Handled customer complaints and inquiries.

Central Florida

• Troubleshooting and repair of cable television system from hub origination through the hybrid fiberoptic coaxial plant to the customer's premises and equipment.• Trained, evaluated and qualified contractor personnel to install Time Warner’s equipment and advanced services.

Various

2875 - Small Missile System Technician2171 - Electro-optic Repairman• Performed 3rd & 4th echelon maintenance and repair on wide variety of missile weapons and optics. • Calibrated and repaired a myriad of test, measurement and diagnostic equipment.

Executive Education

Associate Of Science, Network Engineering Technology - Cisco, 3.86