Dan Gould Email & Phone Number

- Successfully managed and oversaw adoption for a portfolio of Higher Education and University affiliated healthcare industry customers, overseeing 15 enterprise accounts with an annual, reoccurring revenue (ARR) exceeding $3M- Achieved exceptional customer retention, surpassing target by achieving 107% net revenue retention (NRR) for assigned accounts in.

I am a customer success player-coach at EAB, leading a team of CSMs to maximize adoption and solve real problems for customers of Wisr (Software as a Service). I work closely with sales, product, and marketing colleagues to deliver value to partners, identify enhancements that increase adoption, and secure renewals. In addition to managing our team’s.

Denver, Colorado, United States

I joined Wisr on day one of the brand-new customer success function for the company. Wisr is a secure, online community building tool that helps institutions find and secure the right-fit students through authentic digital engagement. As part of a a startup company, I worked as senior team member building out customer success infrastructure while managing.

Greater Denver Area

With over a decade of diverse experience in alumni relations, annual giving, nonprofits, and executive management I offered clients strategies and insights for both traditional and emerging alumni and development programs. Using an approach inspired by metrics and data I helped organizations with:-Comprehensive and individual program assessments-Engagement.

Greater Denver Area

In an integrated role for alumni relations and annual giving I provided leadership for developing, implementing and evaluating programs designed to foster effective communications, encourage involvement of alumni in the life of the University, and build a pipeline of annual and leadership giving donors. By strengthening CU Denver’s alumni network through a.

Denver, CO

Served as principal architect and strategist in developing and executing a clear strategic plan for a comprehensive engagement of 88,000+ CU Denver alumni in a new era of university leadership and integration with advancement operations. During the first year of operations, positions were both restructured and created to deliver programming relevant to.

Greater Chicago Area

The Young Nonprofit Professionals Network (YNPN) of Chicago Leadership Institute focuses on developing future leaders for the Chicago nonprofit and public service sectors by providing training, networking, coaching, mentoring, and roundtable discussions with executive directors for early career professionals and managers. I have the privilege of serving as.

Greater Chicago Area

Manager of a team responsible for strengthening national and global alumni communities through identity, professional interest, and career development in order to advance UChicago's campaign goal of 125,000 engaged alumni by 2019. Alumni Career Programs engaged over 200 volunteers annually, educating over 6,000 alumni that best professional resource alumni.

Greater Chicago Area

Served as the interim leader of the central alumni relations team, after managing a team responsible for alumni career services and engagement programming within Colleges, Schools, and University Centers of Excellence. Created and monitored alumni engagement metrics, redesigned alumni web and social media presence, and built relationships with campus.

Managed the growth, development, and operations for 43 professional chapters, guiding them through all areas of nonprofit governance.

M.Ed., English Secondary Education

B.A., English/Music Performance

Education record