Dan Gould Email & Phone Number

- Successfully managed and oversaw adoption for a portfolio of Higher Education and University affiliated healthcare industry customers, overseeing 15 enterprise accounts with an annual, reoccurring revenue (ARR) exceeding $3M- Achieved exceptional customer retention, surpassing target by achieving 107% net revenue retention (NRR) for assigned accounts in FY24- Acted in role of internal Subject Matter Expert for Higher Education, driving repeatable customer outcomes through comprehensive presentations of industry trends, competitive analysis, and creation of custom product demos, as well as hosting regular go-to-market enablement sessions- Developed innovative programmatic engagement opportunities such as Fireside Chats with University CIOs, customer roundtable events, and a Box HigherEd Customer Summit to generate pipeline growth across the customer community- Recognized as top performer within the CSM organization for identifying high-value use cases tied to opportunities- Led executive strategy sessions and facilitated conversations with key stakeholders including Chief Information Officers (CIOs), Chief Technology Officers (CTOs), as well as Provosts, Vice Presidents within institutions

I am a customer success player-coach at EAB, leading a team of CSMs to maximize adoption and solve real problems for customers of Wisr (Software as a Service). I work closely with sales, product, and marketing colleagues to deliver value to partners, identify enhancements that increase adoption, and secure renewals. In addition to managing our team’s largest book of business, I lead efforts for advanced adoption and renewal tactics, customer escalations, and strategic account planning. I am constantly iterating playbooks leveraging a cross team approach to making our partnerships predictable and repeatable, including piloting new use cases. Connect with us! Subscribe to our Daily Briefing, blogs, and more: http://pages.eab.com/Subscribe-to-EAB.html

Denver, Colorado, United States

I joined Wisr on day one of the brand-new customer success function for the company. Wisr is a secure, online community building tool that helps institutions find and secure the right-fit students through authentic digital engagement. As part of a a startup company, I worked as senior team member building out customer success infrastructure while managing a growing and evolving book of business. My background in higher education, using data and platforms to provide analysis that informed strategies to manage large groups of graduates through customer journeys at scale was key to our growth success, where I achieved a 96% net revenue retention of assigned accounts in addition to identified expansion and new business opportunities. One year after launching the customer success team, Wisr was acquired by EAB.

Greater Denver Area

With over a decade of diverse experience in alumni relations, annual giving, nonprofits, and executive management I offered clients strategies and insights for both traditional and emerging alumni and development programs. Using an approach inspired by metrics and data I helped organizations with:-Comprehensive and individual program assessments-Engagement metrics design and advising-Board management and development-Technology consultation and integration-Leadership Annual Giving programs-Advancement Integration-Coaching-Interim Staffing-Alumni officer executive search-Strategic Planning

Greater Denver Area

In an integrated role for alumni relations and annual giving I provided leadership for developing, implementing and evaluating programs designed to foster effective communications, encourage involvement of alumni in the life of the University, and build a pipeline of annual and leadership giving donors. By strengthening CU Denver’s alumni network through a sense of communal pride, career networking, and philanthropy, I created a more cohesive and collaborative group of graduates that support the University and each other. Incorporating this framework into the annual giving program supported donor retention, increased participation, and the developed a leadership annual giving cohort to grow with Colorado’s only public, urban, research University during a time of transformation and innovation for the campus.

Denver, Co

Served as principal architect and strategist in developing and executing a clear strategic plan for a comprehensive engagement of 88,000+ CU Denver alumni in a new era of university leadership and integration with advancement operations. During the first year of operations, positions were both restructured and created to deliver programming relevant to alumni interests, engaging more than 2,000 alumni. Recognizing that communications are also a key part of an effective alumni program, I oversaw a new monthly, digital publication showcasing alumni stories and providing campus updates as part of an overall alumni marketing and communications plan. Alumni readership increased by 5,000 new individuals in first 6 months.

Greater Chicago Area

The Young Nonprofit Professionals Network (YNPN) of Chicago Leadership Institute focuses on developing future leaders for the Chicago nonprofit and public service sectors by providing training, networking, coaching, mentoring, and roundtable discussions with executive directors for early career professionals and managers. I have the privilege of serving as one of two facilitators for this program.Each year, the Leadership Institute selects a cohort of up to 15 participants through a competitive application process. Since 2009, four cohorts of over 50 participants have graduated from the Institute. Five alumni have gone on to become Executive Directors and many more have taken on enhanced leadership roles within their organizations.

Greater Chicago Area

Manager of a team responsible for strengthening national and global alumni communities through identity, professional interest, and career development in order to advance UChicago's campaign goal of 125,000 engaged alumni by 2019. Alumni Career Programs engaged over 200 volunteers annually, educating over 6,000 alumni that best professional resource alumni have available to them is each other. The value proposition of this program was designed to connect, inspire and celebrate alumni in a way that leverages campus-specific programs and efforts, takes advantage of technology, and provides direct value that cannot otherwise be gained.Led the affinity group program, which engaged over 10,000 alumni at the University of Chicago and has utilized experience in change management, communications, development, and strategic planning to create more effective programs. In addition to engaging 1,300 alumni in creative programming, the realigned affinity group fundraising program raised over $40,000 this year towards University priorities in alignment with our alumni identities in one fiscal year.

Greater Chicago Area

Served as the interim leader of the central alumni relations team, after managing a team responsible for alumni career services and engagement programming within Colleges, Schools, and University Centers of Excellence. Created and monitored alumni engagement metrics, redesigned alumni web and social media presence, and built relationships with campus partners.

Managed the growth, development, and operations for 43 professional chapters, guiding them through all areas of nonprofit governance.

M.Ed., English Secondary Education

B.A., English/Music Performance

Education record