Jeff Smith Email & Phone Number

Honolulu, Hawaii, United States

Responsible for leading the onsite Marketing teams and collaborating with Sales leadership to drive efficiencies and increase revenue for Hilton Grand Vacations. Reports to management the department’s performance, programs, incentives and Team Member feedback.Serve as onsite project manager for the Marketing team through interdepartmental collaboration, including IT, Support, Sales, & Marketing. Structured Marketing Manager projects to ensure accurate timeline completion and quality assurance. Provided consistent project reports to Senior Management for visibility and transparency.Actively facilitates partnership and growth mindset between HGV & HHV Management teams through regular meetings and charitable events.Develop and spearhead site initiatives for the Marketing team to achieve targeted sales while elevating guest/Owner services to include Owner events, revision & development of branded materials, creation of new activators, and Team Member incentive/recognition programs.Staff and manage the team’s talent, including training, communicating, mentoring and coaching in order for the team to reach maximum performance. Holds individual monthly performance reviews with team members and team leaders. Handles cases where performance is below minimum standards according to marketing policy and in conjunction with Human Resources guidelines. Serves as Manager on Duty (MOD) for all Team Member and guest interactions.

Portland, Oregon, United States

Customer Success ManagerStrengthened customer relationships throughout the customer journey by focusing on driving high-value behaviors, reducing churn, and increasing lifetime value of our SaaSEmployed solution sales techniques within the creative agency and NamedAccount space across the US (CA, OR, WA, HI, AK, NV, UT, AR, WI, VA, PN,MA, GA, USVI) & Canada to consistently exceed quarterly sales & retentiongoals within a remote work environment.2022 revenue achievements include 178% quota attainment in Q4 of FY22,and 204% quota attainment in Q1 of FY23.

Honolulu, Hawaii

Match high level client expectations with preferred mass market & luxurytravel partner products to ensure extraordinary experiences, highlight valuefor money, & provide overall purchase satisfactionStay informed about travel trends in all markets, provide detailed customerknowledge regarding global geography, customs, recommendations, andrequirements for entry & exit into and from the USMaintain high level of customer satisfaction while exceeding company goalsfor production and performance year over yearGain sales commitment by promoting the possibilities of travel, educatingclients on their diverse product options, and steering their decision toward thebest overall experienceBe a clear & effective communicator to achieve consumer understanding,establish trust, maintain a repeat customer base, and elicit high satisfactionscores post-travelCommit to continued travel industry growth & product knowledge throughongoing travel industry training courses, webinars, familiarizationtours/cruises, and develop positive relationships with vendor partnersProficient use of CRM, GDS (Apollo/Viewpoint), Travelport, and other bookingengines while adhering to contracts of carriage and travel rules.

Hilton Hawaiian Village - Honolulu, Hi

Effectively manage five departments to ensure positive daily workflow andsmooth spa operations, while increasing overall revenue through various sales &marketing campaignsEnsure superior guest satisfaction through staff coaching, progressive trainingResolve guest concerns through mutually beneficial solutions for the guest,the Spa, & the HotelManage all westbound group bookings, VIP's, and spa event coordinationDevelop marketing plans to maximize the marketing budget while workingwith publishers, vendors, Hilton Group Sales, PR, & Event PlanningdepartmentsManage all spa operations, including IT, & outside vendor coordination

Honolulu, Hi

Managed 35 major business accounts whose monthly revenue totaled over$200,000, while acquiring new portfolio accountsManaged sales driven schedule of cold calling, presentation development, &account reviews to further the sales/upsell processExceeded monthly quota standards and received award for highest salesachievement in Hawaii region.

Honolulu, Hi

Responsible for Vacation Ownership Sales Presentations & contract completionfor Starwood Vacations Hawaii - Sales properties included Ka'anapali Ocean Resort Villas I & II, and Westin Princeville VillasMarketed hotels through global property knowledge and proactive conciergeefforts onsite (Sheraton Waikiki)Director of Community Relations - Hoku News (Internal Publication)

Century 21 Realty Specialists - Honolulu, Hi

Managed all operations including; recruitment presentations, new agent training, vendor retention, advertising, event planning, property operations, and tenant relations.

Public Relations, Advertising, And Applied Communication

Activities and Societies: Theta Chi Fraternity

High School Diploma, Communication, Journalism, And Related Programs, Graduate

Activities and Societies: Student Body Council - Sergeant at Arms Photography Editor - Ka Na'i Aupuni (Yearbook) Hui Lama - Hiking Club