Grace Jimenez Email & Phone Number

Macquarie Park, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Ensuring the delivery of products with quality and customer satisfaction.• Build the Product development team ways of working with the implementation of Agile methodology and encouraging the communication and dialogue within the team members by helping to determine the best technical implementation methods as well as reasonable execution schedule.• Designing and writing product requirements, integration with third-party service providers with our platform, testing and quality assurance of feature deliveries and product requirements to customers and platform users.• First level support to users of our platform.• Reviewing product specifications and requirements; appraising new product ideas and enhancement of existing ones.• Manage the technical product design life-cycle from idea inception to a product launch by building Product Roadmap and the product Business models.• Researching new technologies and alternative methods of efficiency.• Office IT support and employee onboarding, e.g. accounts setup and password management.

Sydney, Australia

• Market research for the definition of ways of working with the implementation of debt collection and processes design, establishment and constant improvement with adherence to Australian regulations.• Customer service and debt collection activities.• Technical support for the utilisation of different software and tools utilised across the business to enable telecommunication activities as well as the first level of support of the proprietary debt collection platform.• Stablishing departments structure and development of training material for onboarding and general human resource activities.• Accessing the platform database for the understanding and analysis of data which leads to the generation and design of internal and customer reports as well as the implementation of new tools used for the task prioritisation and resource allocation of the debt collection activities, as well as KPI definitions and establishment for the business.• CRM Platform Management.

Sydney, Australia

Supporting the start-up business with multiple activities to ensure delivery of debt collection services.

Milsons Point, Sydney, Australia

Project planning, resource allocation and ensure delivery.

Argyle, New South Wales, Australia

60 Swan St, Richmon, Vic, Australia

Eje 5 Norte #990 Edificio D Col. Santa Barbara Del. Azcapotzalco

In the IP Multimedia Subsystem (IMS) area:-Verification, Maiden Installation, Configuration, Integration and Upgrades (Production/Laboratory) of different IMS nodes and servers as well as Method of procedure and Testing documentation generation for the same purpose.-e2e Test execution -Data audit-Internal Trouble Reports generation-Support to First Feature Implementations.-Customer support face to face and on-call-Project Activities coordinations like time management and schedules, vacations tracking for group members, issues addressing, Root Cause Analysis of problems, SIPOC creation, Script generation with the help of tools for deliverables, Project processes analysis for roles definition, Creation of workflow and Key tools documentation-Project Hand Over-Travel planning

Culiacán Y Alrededores, México

Culiacán Y Alrededores, México

Accessing to L3 and L2 switches to consult configurations, Performing connectivity tests, Labelling all cabling of the networks, Diagram creation of the networks, HW maintenance and Preparing Optic Fibber and connectors for Installing fibber optic terminal boxes

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Master

Electronics Engineer, Electronics Engineering, Bachelor

Electrical Technisian, Electricity