Graham Carr Email & Phone Number

San Francisco, California, Us

Combining industry leadership experience & digital product knowledge to help customers architect solutions that overcome their most pressing business challenges.

London, London, Gb

Leadership of National Grid internal digital practice comprising Business Analysts, Functional Consultants, Solution Architects, Technical Leads, Platform Engineers & Developers. Blended workforce of permanent, contractor and offshore staff covering Salesforce, Unily & MS Power Platform development & support.DevOps, Site Reliability Engineering & Platform Engineering, Programme & Capability Management, System Integrator Selection & Performance Management. Salesforce Ecosystem Candidate Selection, Recruitment & Leadership.

London, London, Gb

Aubervilliers, Île-De-France, Fr

Designed proof of concepts, prototypes, MVP solutions and delivered capability demonstrations to support the aerospace industry through the Salesforce and Tableau product range.Co-developed global aircraft tracking solution to manage aircraft hibernation, maintenance and Field Service activities for Salesforce sponsored industrial proposal.Established company as Salesforce Partner organisation.

Coventry, England, Gb

My focus on joining Meggitt was leveraging the Salesforce platform to establish a global 24/7 customer response capability, resulting in a 900% consolidated volume growth and +30% NPS in 3 years.In parallel, I led a major business-wide Salesforce engagement programme from initial concept, through business discovery, prototype & MVP, commercial proposal and contractual negotiation, eventually positioning Meggitt as Salesforce industry partner.My role was both strategic and operational in nature. As an accredited Senn Delaney facilitator, I directly shaped cultural transformation and enhanced performance methods across UK and North American sites.

London, England, Gb

I was promoted to this multi-faceted, senior executive role to lead and manage a very large, internally-disbursed team which I successfully led through complex strategic business restructuring and change.I designed the ‘next generation’ Service Operations Centre and Engine Overhaul Services operating models, as well as creating future business models using thought leadership and stakeholder management expertise.I was also fully accountable for driving and delivering Trent 1000 crisis management during a period of customer dissatisfaction.

London, England, Gb

I achieved promotion to this high profile, strategic and operational role, driving business development, implementing tactical initiatives and transforming cost management strategy for the sector’s largest expenditure area (£2.5bn pa). I led and developed multi-functional and diverse teams, totalling several 100, across operations, programme management, finance, quality & customer service based in 14 international locations.I established team cohesion and improved performance, focusing on inspiring, influencing and coaching as well as advising and supporting steering groups, consulting on critical projects, reviews and policy creation. Proactively managing increasing financial challenges, I identified and monitored cost saving processes and devised creative and innovative solutions which maintained a structurally efficient business. My efforts increased customer satisfaction by 24% and improved overall quality by 37% by successfully aligning strategies for client relationship management, quality, business improvement and product development.Additionally, I achieved substantial engine overhaul cost reductions of £220m (2013), £320m (2014), £400m (2015) as well as generating cash savings of £44m per annum. Over and above this, cycle times were improved by 55% and error rates reduced by 83% through application of LEAN and process excellence techniques.

London, England, Gb

I was internally headhunted for this critical senior interim role, based on my previous performance and specialist programme troubleshooting expertise. I was relocated to the customer site in Singapore as main contact with a focus on improving relations and operational stability after highly publicised Qantas QF32 engine failure and subsequent fleet grounding.I collaborated with stakeholders across the business to create, develop and swiftly expedite a containment and recovery programme which successfully mitigated the engine failure issue. Overcoming many challenges using my influencing skills, I identified and understood requirements, sourced solutions, re-established engine availability and recovered £64m of programme support assets.

London, England, Gb

I was promoted to create, develop and manage a new department and large team to control sector data and deliver business efficiencies from initial conception and justification to implementation of tactical initiatives. As well as coaching and developing senior executives and played a key role in 5 managers achieving Six Sigma Green Belts.I successfully improved productivity and delivery targets to 78%, in addition to making 39 headcount efficiency savings. My expertise was recognised when the operating model was subsequently rolled out across the organisation as best practice and also independently assessed as process excellence gold status (a first within Rolls-Royce plc).

London, England, Gb

Promoted to create, lead and manage a comprehensive 24/7 £1.5m customer support facility from initial set up to full operational activity which was subsequently heralded as Defence’s ‘jewel in the crown’.Restored morale and performance managed a large, specialist team during challenging organisational change, consistently achieving demanding targets, while improving functional stability and growthGenerated significant sales and built strong partnerships with customers, competitors and suppliersDelivered £400k pa net cost reduction via continuous improvement and quality management systems

London, England, Gb

Promoted to create and manage a team to deliver exceptional levels of customer service during business restructure and led dedicated crisis management / planning / forecasting teams, while driving an efficient balance between product demand and supply chain capability

London, England, Gb

Master Of Science (Msc), Structural Integrity

Bachelor Of Engineering - B.Eng (Hons), Mechanical Engineering

Diploma In Management Studies, Business Administration And Management, General

Certificate In Management Studies, Business Administration And Management, General