Lead Business Designer / Analyst developing and supporting teams of up to ninety business analysts across the Data & Analytics Community, successfully delivering complex regulatory and compliance changes. Successfully introduced Benefits Mapping tools and techniques into the Business Design PracticeWas the Lead Business Designer for the team that successfully implemented the PCI DSS TOM into Nationwide, and led the introduction of Agile / SCRUM into the PCI DSS TOM Project… Show more Lead Business Designer / Analyst developing and supporting teams of up to ninety business analysts across the Data & Analytics Community, successfully delivering complex regulatory and compliance changes. Successfully introduced Benefits Mapping tools and techniques into the Business Design PracticeWas the Lead Business Designer for the team that successfully implemented the PCI DSS TOM into Nationwide, and led the introduction of Agile / SCRUM into the PCI DSS TOM Project, increasing the pace of delivery, which ensured the introduction of new ways of working in line with planned timescalesLed the multi-disciplinary team that successfully addressed key audit actions and Data Protection Officer findings around Data by Design, that significantly improved Nationwide’s compliance positionDefined the approach which was approved by Audit, the Data Protection Officer, and the Head of Data Privacy on how we would address the findings and actionsDefined the approach for the Improving Compliance Phase of GDPR, incorporating Lessons Learned from the initial implementation, focusing on improving pace of delivery and working more closely with the Business SMEs. This approach was approved by the Product Owner and Key Stakeholders (Legal, Data Privacy, the Data Protection Officer).Led a team of circa ninety analysts (across six targeted workstreams), blending permanent staff, Day Rate Contractors, and three consultancies, to deliver multiple workstreams of analysis and business change, across all aspects of People, Process, Organisation, Information and Technology. This work helped to deliver the successful implementation of GDPR into Nationwide, with minimal impacts on customers and business as usual teams.Defined the initial set of Business Service Lines for Nationwide providing a clear view of the sets of services (covering People, process, technology, location) that worked together to support our key offerings Show less

Defined the TOM; the Operational Design (covering People, Organisation, Processes, Information and Technology); and the Business / Technical requirements for a new area of business to Babcock that enabled them to bid for work in this areaDeveloped the Business Analysis approach and supporting templates that produced documentation that enabled the development of new and/or improved processes and procedures; provided information to support the bidding process; and supported the design of… Show more Defined the TOM; the Operational Design (covering People, Organisation, Processes, Information and Technology); and the Business / Technical requirements for a new area of business to Babcock that enabled them to bid for work in this areaDeveloped the Business Analysis approach and supporting templates that produced documentation that enabled the development of new and/or improved processes and procedures; provided information to support the bidding process; and supported the design of the Solution, Technical and Data Architectures.Responsible for the induction, mentoring and management of all new Business Analysts working on the NGEC Programme. This included supporting the production and review of all Epics, User Stories, process maps and supporting documentation for the new systems / processes. Show less

Lead Business Analyst for the team that defined the detailed specification for the second and third releases of the national IT system that manages the Carbon Reduction Commitment (CRC) Energy Efficiency Scheme. The detailed specification produced followed UML principles and included system Use Case Diagrams, Screen Prototypes, Logical Data Models, and detailed specification Sign-Off DocumentsSuccessfully designed and managed the User Acceptance Testing approach for the CRC Energy… Show more Lead Business Analyst for the team that defined the detailed specification for the second and third releases of the national IT system that manages the Carbon Reduction Commitment (CRC) Energy Efficiency Scheme. The detailed specification produced followed UML principles and included system Use Case Diagrams, Screen Prototypes, Logical Data Models, and detailed specification Sign-Off DocumentsSuccessfully designed and managed the User Acceptance Testing approach for the CRC Energy Efficiency Scheme System ensuring that the scenarios used reflected the context of the business environment it will operate in. The CRC solution was successfully rolled out to multiple organisations across the UK with no in-live issues reportedDesigned and facilitated customer workshops to understand the business process impacts of the new CRC Energy Efficiency Scheme IT system and Legislation. These workshops resulted in the creation and implementation of updated / new processes that were a key component in delivering the Environment Agency’s strategy for CRCSuccessfully designed and delivered the training materials for Release 3 of the CRC application including delivering the Train the Trainer courses to Environment Agency staff and running overview sessions for the CRC Operations Team.Successfully completed Business Analysis on the Environment Agency's Integrated Regulation Programme Finance Module. This involved the elicitation of detailed requirements through workshops, interviews and the documentation of this work using UML and Use Case models. Defined the User Acceptance Testing approach for the new release of the Integrated Regulation System within the Environment Agency. UAT successfully covered multiple interactions and business processes between diverse groups within the Environment Agency, including Finance, Regimes new to the system and regression testing of existing regime functionality and processes. The solution went live on time and met all the requirements Show less

Lead Consultant for Requirements Engineering and Options Evaluation for a new Case Management Solution for the Revenue and Customs Prosecutions Office (RCPO). Successfully developed the requirements, achieving both Project and Management Board sign-off. The requirements formed the basis of a procurement exercise ran by the RCPO. Completed an Options Evaluation of the preferred solutions from the procurement exercise. This provided a detailed functional analysis to ascertain business fit… Show more Lead Consultant for Requirements Engineering and Options Evaluation for a new Case Management Solution for the Revenue and Customs Prosecutions Office (RCPO). Successfully developed the requirements, achieving both Project and Management Board sign-off. The requirements formed the basis of a procurement exercise ran by the RCPO. Completed an Options Evaluation of the preferred solutions from the procurement exercise. This provided a detailed functional analysis to ascertain business fit against the defined requirements; identified and examined the indicative costs; the delivery and implementation timescales; and the associated risks of each option. Following this evaluation, three recommendations were presented to and approved by the Project Board and the RCPO Management BoardBusiness Process Analysis and Review of the current First Line Support provision within the Learning and Skills Council, to facilitate an architectural review. This work involved elicitation of processes and procedures, identification, and analysis of information flows, and ensured the business needs were reflected in the proposed architecture.Business Process Analysis for Telephone Data Cleansing Project within the Metropolitan Police Service, focusing on Processes and Procedures, Data Flows and Operations. The recommendations this report made on Standard Operating Procedures, Concept of Service and Business Change were included in the Project. Completed a gap analysis of identified Business Requirements against current and proposed functionality changes that ascertained the best solution that met the functionality required by business users, at the Serious Fraud Office. Successfully worked on the creation and presentation of customer proposals that resulted in contracts being secured for assignments at the Serious Fraud Office and the Revenue and Customs Prosecutions Office Show less

Seconded to Police Information Technology Organisation and was a key part of the team that identified the business benefits that formed the cornerstone of the National Business Case that secured the over £40m of Central Government funding for the NSPIS Custody and NSPIS Case Preparation Programme.Re-designed the Consultancy Approach used within SunGard Business Consultancy, which increased the quality of the service provided and changed customer attitudes towards our… Show more Seconded to Police Information Technology Organisation and was a key part of the team that identified the business benefits that formed the cornerstone of the National Business Case that secured the over £40m of Central Government funding for the NSPIS Custody and NSPIS Case Preparation Programme.Re-designed the Consultancy Approach used within SunGard Business Consultancy, which increased the quality of the service provided and changed customer attitudes towards our service.Successfully managed the Pilot for Version 5 of NSPIS Custody and NSPIS Case Preparation to budget and timescales, including managing the consequences of a fire that took down one of our key interfaces Show less

Successful delivery of consultancy for the introduction of the NSPIS Custody and Case Preparation applications into Police Forces of varying size, each with differing processes. This focused on collaborating closely with them to identify and implement business change activities and help them in the identification / realisation of business benefits. This work resulted in these Forces realizing a combined total of over £1.5m of benefits

Deputy Project Manager for the Custody and Case Preparation Project, within Derbyshire PoliceDefinition of Project Business Cases, including Benefits Portfolios, within Derbyshire Police for Projects valued between £50,000 to £2.5m