• Helped members understand issues with there accounts.• Took calls and assisted member with loans and explained the best loan options for them that suited there needs the most.• Helped train new employees as well as coworkers who transferred locations.• Scan and checked paper work to ensure it was done correctly and put into system for later use if needed.

● Developed employee schedules, responsibilities and associated floor plan to maximize customer coverage while increasing team skill sets● Reconciled cash, credits and overall register amounts daily with near 100% balance● Responsible for overall customer satisfaction. Proactively interacted with clientele to ensure a positive experience. In the role as manager, received 0 complaints● Enhanced interview guide and rewrote training manual to improve staff performance while decreasing ramp up time● Managed all food and beverage ordering, developed reports using excel and word● Interacted with company leadership to provide timely customer and employee feedback ● Selected as point manager for new store development. Responsibilities included help with design to make sure store would flow best for the store● Worked with Aloha to make sure the computers were designed correctly and menu items correctly entered and was responsible for any computer issues and fixes

● Placed product orders and ensured merchandise was at a 90% capacity across all key stores ● Responsible for merchandise placement and restocking. In this role, leveraged strong negotiating skills to obtain optimal product placement● Created and maintained displays with attractive setup to attract customers. Negotiated with managers ideal placement to improve selling products in stores ● Sold new merchandise and display space to stores● Lead a team to reset, deliver, and properly place new red bull and wine products● Drove company vehicles to deliver products

● Ensuring quality service while delivering food to over 100 customers daily● Responsible for timely store opening and preparing kitchen, registers, and dining area for service● Handling orders and taking financial transactions totaling over 2,000 dollars daily