Implement, maintain, support, upgrade, monitor ,and administer systems that are dedicated to Rush’s Data Analytics infrastructure. Those enterprise solutions include Business Objects BOBJ reporting environments, Tableau, MS PowerBI, AecorSoft, and Azure Machine Learning. Responsible for all change and promotion management of supported platforms above.

Monitoring of sites, services, servers, certificates, APIs with SOHO Site24x7. Dashboard creation and customer notification / transparency with SOHO StatusIQ. Monitoring and reporting of Azure Backup, APIM, Azure VM statistics with Azure Log Analytics Workspace. Lead in DataDog implementation to Multiple Azure subscriptions. Monitoring and dashboard creation, integration, and DataDog agent deployment/configuration.Instrumentation of APM and RUM to Azure applications within DataDog.Azure Administration of Linux/Windows virtual machines, storage, WebApps, and multiple database flavors.

Design, build, document, and maintain company and customer Microsoft Azure virtual networks and resources.Convert customer cloud IAAS infrastructure to PAAS infrastructure. Report on and provide Azure Cost Management + Billing reports to internal accounting on a multi-customer Azure subscription. Provide customer quotes for desired infrastructure and deploy proof of concept examples for clarity. Establish VPN connectivity, app, web, and db services, point to site connections, and custom application, web integrations, and third-party vendors.Implement and maintain DNS, security measures, certificates, firewall rules, storage, and hybrid solutions and access for multiple customers.Deployment and administration of monitoring tools for multiple sites, services, and networking equipment inside and outside of MS Azure.Management of Azure DevOps organizations and permissions, integrations with GIT repositories, pipeline establishment, and assist in code deployment.Maintain, permission, and administer MSSQL logical databases.Leverage Azure Migrate and Recovery Services to move on-prem Hyper-V and VMWare virtual machines to the cloud.Establish and maintain local network to cloud connections and support local network hardware and software.

Built and administered SSMS reporting systems.Built out drug hierarchies and PRIMR pages in the Biovia Discoverant application system.

Maintain, upgrade, and develop in several company domain separated instances of ServiceNow. Collaborate with customers to ensure best practices are implemented in configuration and development of solutions in their environments.Specializing in ITSM best practices, implementing and maintaining Service Catalog offerings, and overall system administration.

Primary daily support for several application platforms including Windows IIS, SOA services, Jasper Reporting Tools, Cognos Reporting Tools, Microsoft SSRS, Websphere Application Server (WAS), IBM Business Process Manager (BMP), Operational Decision Management (ODM), Jboss, Oracle ODI Studio 12, Oracle Coherence, and Message Broker.

Act as primary support on multiple large applications with significant business impact. Operate independently with latitude for unreviewed actions or decisions Build, install, upgrade, patch, and maintain development, QA, and production instances of several applications. Configure and customize these supported applications to accommodate business process, preference, and functionality. Effectively manage communication between end users, vendors, and IT departments to solve production, development, and QA environment problems quickly.Maintain current description and documentation of application configuration, including tracking and documenting any changes to environments.Work closely with other system administrators to identify integration points shared with my applications.A strong working knowledge of MS Server 2003/2008R2, MS SQL Server 2005,2008R2, Active Directory, DHCP, DNS, IIS, UNIX and AIX based operating systems, CA Service Desk, CA NSM, CA Desktop and Server Manager, Unicenter Asset Portfolio Manager, CA Service Catalog, CA Workflow, CA IT Process Automation Manager, CMDB and the ITIL methodology, Cohesion, Unicenter Asset Collector and Intelligence, Tivoli Systems Management backup/restore interface, Captaris RightFax, Backup Exec backups/restores, router and switch troubleshooting, tape media management, set-up and troubleshooting of NT/UNIX printing and print server administration, Microsoft SCOM, CA Wily, and Bluestripe FactFinder.

Responsible for providing various technical application and hardware support to our customers. Spearheaded major consolidation projects/moves, Lotus Notes to MS Exchange migration, as well as maintaining and supporting customer equipment Responsible for the availability of all applications and data on the network along with the availability of data/Telco to 50+ remote locations. Involved in major conversion and testing projects with Oracle 11.59/9204 application, 9i database/client, IP telephony upgrades, Active Directory conversion/migration, and two physical data center moves.