Greg Patterson Email & Phone Number

Mesa, Arizona, United States

Phoenix, Arizona, United States

* Manage a large-scale Operations team of up to 10 managers and 150 employees using management techniques for Business Operations. Determined appropriate strategies to meet production goals, quality controls and budgets for profitability.• Train and coach customer facing employees resulting in consistent top 3 company ranking for customer loyalty annually and subsequent repeat business occurred.• Execute goal production, applicable risk, laws, regulatory programs and procedures through frequent and targeted team training. Number one in the company in risk audit reducing exposure to the organization.• Analyzed data and reporting to determine appropriate strategies of Operations team to timely meet moderate or high-risk deliverables increasing employee efficiency by 10% over nearest peer• Collaborate with and influence all levels of professionals, including Senior leaders, internal partners and third parties standardizing one consistent process.• Monitor productivity, large pipelines, $10mm budgets, accuracy and overall performance.• Provide quality customer service and evaluate survey results.• Enforce new company strategies leading to a decrease of 30 days in turn times for our customers.• Piloted new key initiatives and monitored for success.• Serve as Issue owner of multiple projects from capture to closure improving overall efficiencies.• Hired, trained, coached, promoted and retained employees leading to 30+ promotions.

Arizona, United States

* Engage and influence stakeholders, internal partners and peers associated with Lending Operations functional areas.* Participate in the formulation and implementation of new and revised systems, policies, procedures and guidelines.* Interpret and develop policies and procedures for meeting compliance, risk management and quality standards* Led organizational changes including training employees on new policies and procedures * Monitored and tracked team performance on key strategic intiatives.

Albuquerque, New Mexico, United States

* Led multiple branch locations overseeing sales, production, collections and quality goals* Managed profitability and growth of branch locations. Forecasting and budgeting* Trained sales techniques to enhance customer experience and prepare team for future growth* Responsible for risk and regulatory compliance audit ratings.* Hired, trained, promoted and retained employees