Greg Patterson Email & Phone Number

Mesa, Arizona, United States

Phoenix, Arizona, United States

• Manage a large-scale Operations team of up to 10 managers and 150 employees using management techniques for Business Operations. Determined appropriate strategies to meet production goals, quality controls and budgets.
• Train and coach customer facing employees resulting in consistent top 3 company ranking for customer loyalty annually and subsequent repeat business occurred.
• Execute goal production, applicable risk, laws, regulatory programs and procedures through frequent and targeted team training. Number one in the company in risk audit reducing exposure to the organization.
• Analyzed data and reporting to determine appropriate strategies of Operations team to timely meet moderate or high-risk deliverables increasing employee efficiency by 10% over nearest peer
• Collaborate with and influence all levels of professionals, including Senior leaders, internal partners and third parties standardizing one consistent process.
• Monitor productivity, large pipelines, $10mm budgets, accuracy and overall performance.

Arizona, United States

* Engage and influence stakeholders, internal partners and peers associated with Lending Operations functional areas.* Participate in the formulation and implementation of new and revised systems, policies, procedures and guidelines.* Interpret and develop policies and procedures for meeting compliance, risk management and quality standards* Led.

Albuquerque, New Mexico, United States

* Led multiple branch locations overseeing sales, production, collections and quality goals* Managed profitability and growth of branch locations. Forecasting and budgeting* Trained sales techniques to enhance customer experience and prepare team for future growth* Responsible for risk and regulatory compliance audit ratings.* Hired, trained, promoted and.