Greg Smith Email & Phone Number

Lower Chittering, Wa, Au

Lower Chittering, Wa, Au

Perth, Western Australia, Australia

Manage the Western Region aftermarket representatives and product specialist team developing and implementing strategic marketing & sales campaigns to grow sales across a broad range of product types. In addition, building a strong professional relationship with all customers within the region ensuring that Customer Satisfaction is at the highest possible level at all times. Develop and implement Parts & Service sales plan’s by customer & commodity in respective to territory account plans. Pipeline management within the team ensuring conversion ratio is maintained. Accurately forecasting sales by month and period to provide visibility to senior management. Preparation of monthly reports on the department’s activity & performance for key stakeholders Motivating and mentoring the sales team in achieving financial and personal goals. Implementing and maintaining CRM functionality within the team and implementing win plans. Understanding Customers business initiatives/drivers and providing a solution to support generating Sales.

Perth, Western Australia, Australia

Successfully Developed and managed multiple teams (Parts Sales , Major Account and Reman Sales teams)Key Duties: Manage the Customer Support Centres operations in the WR to assist with the realization of Operation targets. Ensure Customer Service levels are maintained and satisfying Customers requirements Implementation of business improvements objectives with the overall goal to Improving Customer satisfaction. Management of all department Assets Management of staff including recruitment, development, training and disciplinary actions when necessary in accordance with the applicable to the Komatsu Australia Business System KABS To Prioritize and Promote a “best practice” approach to OHS & E at all times within the work place To develop the internal Customer Support department in line with the changing needs of the market place and while at the same time ensuring compliance with KAL policy and procedure and a focus on total customer satisfaction.Achievements: Successfully maintained the Customer Support Charter Implemented process which can Measure / Report on the effectiveness of the Support Center.  Restructure the Customer Support Center to fulfill management’s goals to Nationalize Support Centers.  Motivate and train staff to fulfill Komatsu objectives.

Perth, Western Australia, Australia

Key Duties: Day to day management of 3 branches including Morley, Belmont and Performance Department. Control and manage inventory including the organisation of stock takes.(Reynolds and Reynolds) Achieve quarterly and annual targets, driving the parts department to its full potential. Cost/expense management, budgeting and financial analysis. Interpret, apply and oversee compliance to OH&S legislation and promote safe work practices. Staff training, development, motivation and coaching. Write reports delivering strategies to achieve targets and expand client base. Ongoing development of processes and procedural initiatives to meet / exceed customer expectations.

Perth, Western Australia, Australia

 Maximise branch sales through strong leadership, superior customer service and analysis of local markets. Build visibility and assume responsibility of the branches’ profit and loss. Ensure sales budgets and targets are achieved in a highly competitive industry. Manage budgets, people and inventory operations, achieving success from a high level of professionalism, strong communication and organisational skills. Monitor sales and gross margin versus budget and proactively respond to changes in sales. Control and manage inventory in an accurate manner and source stock efficiently. Set and achieve quarterly targets consistently. Create and oversee compliance to company policies procedures and work schedules. Manage and grow customer base through business development activities. Manage, lead, supervise, motivate and support staff. Provide advice to staff and management regarding OH&S matters.

Perth, Western Australia, Australia