Part of the Senior Program Manager team within Amazon. Focusing on delivering successful Operations initiatives to innovate the logistics field.

Manage a group of talented Southwest Regional Area Managers within Amazon Grocery delivery. Oversee hiring, training, management and operational flow of sites within Orange County, San Diego, Arizona, and New MexicoWork on program and process improvement and partner with multiple stakeholders to decrease costs, improve throughput and utilization, and create a better experience for our customers, both internal and external.Help develop and empower managers and associates across the Southwest region to provide fast paced quality grocery delivery and provide direction for future state of the business.

Manage multiple prime now delivery merchants within the San Diego Area, with a focus on 3 Whole Foods Market grocery retail sites. Monitor and manage over 300 Amazon Prime Now shoppers within all 3 sites. Focus on Food Quality (Chill Chain compliance, Food Safety, packing techniques, and associate training and managing.) Manage workforce attendance, shift fill rates, payroll issues, behavior discipline, etc.Another Main focus of this position is process improvement, launch and program expansion and operational and technological improvements to process support. I travel occasionally to support new launch operations and set up buildings for success in specific regions, as well as support large sites and working to improve low performing KPI's. Already supported over 6 launches and 3 sites over the past year and growing. Partner with Whole Foods store management to review KPI's best practices and best path forward with issues regarding capacity, shopper interactions and safety concerns.

Increased responsibilities from Shift Manager Role within Operations. Dictated staffing, worked on solutions for variable costs per unit, and handles escalations within management chains as well as labor pool of directs reports up to 300 Associates. Developed Hourly Associates into Salary Managers and increased productivity of warehouse associates by 25%. Increase associate moral as feedback survey ratings continued to rise under my leadership.Worked with Operations Manager to bridge and correct low performing KPI's within the site, focusing on payroll compliance and standard work on site. Partnered with various operations managers across the region to brainstorm best practices when it came to specific processes.

 Aided in the execution of coordinating both Amazon Fresh products and high volume parcel delivery sortation using constrained resources.o Was able to increase stops per route by 30% due to reconfiguration of route staging processes Oversee the delivery of Amazon orders to customerso Worked closely with Customer Escalation Specialists to coordinate customer deliveries including ‘white-glove’ packages to customer’s doors Directly impacted the increase of deliveries meeting their promise delivery date from 96.4% to 99.1% Build, optimize, and assign delivery routes on shifto Used driver success trends as well as San Diego area delivery complications to craft successful priority routes for customers including redelivery requests Prime Same Day Delivery – implemented at DSD1 Delivery station Winter 2016o Adjusted Driver Service Provider start times to accrue savings of $1,004 per day, annual savings of $365,456.o Decreased sortation time which allowed increase in route minutes on road and increased stops per route for a savings of $30,660 per week and $1,594,320 annually Asset Manager for DSD1 Delivery Station, created processes for returning damaged devices as well as allocating devices as station needs, began billing process for DSD1 and have billed Driver Service Providers $4,876 so far this calendar year Collaborated with Amazon Customer Service associates to resolve delivery expectations and requests Supported Amazon operations leadership in daily operations management of the delivery station including route assignment, leading meetings, and communicating with internal and external suppliers. Created and streamlined SOP’s for new station processes, implemented operational metrics used in management of daily operations. Collaborated with several departments on technical route edits as well as resolving software practicality functions Escalated route issues directly from experienced drivers upward for analysis