Senior Sales Operations and Business Process & Communications Analyst with experience in sales process design, CRM workflow and sales support. Salesforce.com administrator comfortable developing and implementing CRM business designs and best practices. Able to easily and effectively communicate new processes and functionality updates. Unique ability to break down complex tasks into easy to understand recommendations and workflows. Able to effectively bridge the business objective gaps between all CRM and sales process stakeholders. Experience as both a current designer and former consumer of sales process and CRM procedures, providing the experience needed to develop and support best practices that serve all needs.Specialties: Sales Communications, Sales Process, Salesforce.com, Business Workflows, Problem Solving, MS Office and Social Media.
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Senior Business Operations AnalystEsriMedia, Pa, Us -
Sales Operations And Business Process/Communications AnalystEsri Jun 2007 - PresentHelp administer, develop, support and train Salesforce.com CRM implementation. Design and communicate sales process best practices. Coordinate with directors, managers and end users on sales practices and resources. Identify CRM business needs and requirements and work with developers and end users to ensure successful implementations. Design, develop and push out communications and training materials related to sales processes and CRM functionality. Support all aspects of daily sales division requirements and needs.
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Account ManagerEsri Mar 2001 - Jun 2011Focused on the identification, management and closure of sales opportunities with new and existing customers. Developed and maintained strong client relationships with all higher education, K-12 and non-profit vertical markets within regional territory. Provided software, services and training information to potential clients and responded to customer requests regarding solution-based implementations of Esri platform.
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Sales Representative/Closing SupervisorChester County Book And Music Company Nov 1998 - Feb 2001Sales representative and closing supervisor for one of the largest independent bookstores in the country. Managed and trained booksellers. Performed opening and closing duties including cash/inventory management and data backups. Maintained, cataloged and stocked inventory. Provided in-depth customer service and resolved customer complaints and discrepancies.
Greg W. Education Details
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Geography
Frequently Asked Questions about Greg W.
What company does Greg W. work for?
Greg W. works for Esri
What is Greg W.'s role at the current company?
Greg W.'s current role is Senior Business Operations Analyst.
What schools did Greg W. attend?
Greg W. attended Penn State University.
Who are Greg W.'s colleagues?
Greg W.'s colleagues are Mark Causley, Wittaker Mathot, Gregory Ponto, Danielle Banning, Sara Eddy, Lilin Zhu, Rebekah Folsom.
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