Gregg Russell Email & Phone Number

Ann Arbor, Michigan, United States

Management of remote systems through idempotent Ansible playbooks. Gitlab used for code management and CI. Ansible Tower for deployments, automated updates and vault.Monitoring: Icinga 2, MonitDevops: Gitlab CIRemote Management / Deployment: Ansible Playbooks, Ansible TowerMetrics: Graphite, GrafanaSecurity: SELinux, Firewalld, Ansible Vault

Provided a higher tier of technical support to our most critical customer base. Additional duties involved maintenance of load balancers, MySQL replication or slaving. Assisted customers with installing critical kernel patches to address the SPECTRE and MELTDOWN security vulnerabilities from Jan. 2018.

Lansing, Michigan Area

Support Liquid Web's Managed Wordpress platform through chats/calls/tickets while meeting SLA and keeping friendly customer service. Knowledge of LAMP/LEMP and troubleshooting when necessary. Extensive use of WP-CLI and Bash to perform maintenance and troubleshooting.Perform migrations, cloning or staging of customer's Wordpress sites to Liquidweb's MWP platform. Creation and maintenance of internal wikis for documentation of new features + troubleshooting of the ever-growing MWP platform.Contribution of Bash scripts or "one-liners" to aid myself and colleagues with troubleshooting and information gathering.Creation and maintaince of internal wiki pages to assist my fellow support admins with troubleshooting issues in the MWP platform

Assist customers via tickets, chats and calls while meeting SLA and maintaining prompt and friendly customer service.Common requests are installation of new software, typically CMS such as Wordpress, Drupal and Magento.Troubleshooting of issues like PHP memory limits, site or server outage (LAMP Stack issues) and DNS issues.Also offer advice in regard to backup systems, best practices and when/what to upgrade. Common server environments CentOS 6 or 7 with cPanel (occasionally Plesk).

Cranbrook

Sales of various cuts of meat and educating customers on how to properly prepare and cook them. Also responsible for making "Oven ready" and "Ready to Cook" or RTC items such as bugers, kabobs and marinated chicken.

Old Town, Lansing

Water changes on various systems. Testing and appropriate dosing of water chemistry. Maintaining coral propagation room. Fragging and glue of various corals. Educating customers on their new and current animals. Experienced drilling and plumbing tanks. Knowledge of latest powerheads, return pumps and protein skimmers. Feeding of various fish and invertebrates.

Zoology, Marine Biology, Senior

Degree: Zoology Concentration: Marine Biology Specialization: Marine Ecosystem Management

Associates, Math And Science, 3.3

Obtained for the purposes of transferring to a 4-year university.