Gregory Kettells Email & Phone Number

Milwaukee, WI, US

West Des Moines, Iowa, United States

• Mentored a team of BI analysts, developing technical expertise and delivering high-quality reports that influenced executive decision-making.
• Spearheaded process improvements, reducing ticket turnaround time by 70% and enhancing cross-departmental collaboration.
• Managed the implementation of automated workflows, saving over 35 hours of manual work weekly and increasing operational efficiency.
• Delivered detailed analyses that directly improved KPIs, driving strategic discussions at the executive level.

West Des Moines, Iowa

• Designed dashboards and reports using Tableau, enabling real-time performance monitoring and strategic insights.
• Conducted in-depth data analysis to forecast business needs and support long-term planning initiatives.
• Led cross-functional projects that improved data accuracy and enhanced reporting processes.
• Partnered with senior management to develop performance dashboards, enhancing visibility into key metrics and trends.

West Des Moines, Iowa

• Directed an 11-member team in managing 650,000 annual customer interactions, ensuring adherence to KPIs and high service standards.
• Enhanced agent retention through innovative mentorship programs, aligning training with strategic goals.
• Increased customer satisfaction by streamlining service processes, transitioning customers to web-based solutions, and automating workflows.
• Partnered with leadership to drive initiatives that improved departmental efficiency and reduced operational bottlenecks.

West Des Moines, IA

• Managed complex customer inquiries and escalations, ensuring prompt and accurate resolution to enhance customer satisfaction and operational efficiency.
• Monitored and analyzed performance metrics, providing actionable insights to improve service levels and align with organizational goals.
• Provided guidance and mentorship to junior staff, fostering a high-performing, customer-focused team environment.

West Des Moines, IA 50266

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• Oversaw the processing and maintenance of agent licensing applications, ensuring compliance with state and federal regulations.
• Maintained accurate records in licensing databases, facilitating seamless audits and reporting.
• Addressed and resolved licensing discrepancies and escalations with efficiency, minimizing delays in agent certifications.
• Collaborated with internal departments to support agent onboarding, renewals, and ongoing compliance requirements.

Des Moines, Iowa Area

• Processed and maintained variable annuity contracts, ensuring accuracy and compliance with regulatory standards.
• Conducted detailed reviews of account balances, transactions, and adjustments to ensure financial accuracy.
• Provided expert assistance to policyholders, financial advisors, and internal teams regarding variable annuity products, features, and account statuses.
• Identified inefficiencies in policy handling workflows and implemented enhancements that improved processing times.