Gregory Hefner Email & Phone Number

Create and execute multifaceted learning initiatives to support employee and leadership team development and improve their understanding of variable compensation, driving operational efficiency and savings. Created onboarding program to increase readiness-to-job among new hires and oversaw its roll-out, aligning the learning program’s goals with the department’s objectives; collected feedback to improve the programDeveloped and managed the Variable Compensation department’s roadmap for 65 employees, motivating them to achieve their individual targets while driving initiativesEstablished a Badging program to support associates in career advancementLaunched weekly “Office Hours” sessions to provide hands-on consultations and facilitate collaboration between sales, cross-functional partners, and Variable Compensation teams

Exceeded sales and deposit growth targets in an extremely competitive landscape for two branches successively by generating new business for the Store in several different ways; not limited to growing deposits, acquiring new business and personal accounts, closing home and business loans. Leading a team of sales and service members to capitalize on opportunities that come through the store as well as developing business through outbound calling and other business development measures. Grew Net Deposits of over $15.5M in a new branch that expanded over 100% in deposits in the one calendar yearGrew Net Deposits of over 15% in a well-established branch where deposits had stagnated prior to arrivalDirected team of various skillsets and levels of experience to achieve personal best performances by coaching, mentoring and challenging each associate

Estero, Fl

Revamped the Airport Rental Car (RAC) Training Organization from a team of 8 trainers to a total of 35 trainers and 5 Regional Training Managers (RTMs) and led the process of bringing onboarding and training back in-house. Created & managed deployment of new New-Hire Training (NHT) program in 33 airport locations in N.A.Directed and executed deployment of NHT by collaborating with multiple cross-functional teams across HR, Recruiting, OperationsBuilt team from ground up, hiring 5 Regional Managers and 27 trainers across North AmericaKey contributor in content creation and facilitation strategy to standardize learning across the continentManaged training team’s staffing, coverage, coaching & development with on-site & virtual visits

Estero, Florida

Invaluable Corporate Headquarters resource in the deployment of the largest initiative at the Hertz Corporation in over 30 years - Ultimate Choice. Coordinated total of 13 Ultimate Choice rollouts spread across the country and was an integral part of the final days leading up to roll outs on-site.Leader of cross-functional project team, working with multiple departments to stay on schedule and ensure deployments scheduled in successive orderDirected all projects on time and without delay that came in under budget and on timeExecuted sustainment calls and follow-up communication with launched locations to gain understanding of best practices and roadblocks that may have arisen from individual projectsProvided valuable feedback to Senior Leadership, creating culture of continuous improvement for future projects

Scarborough, Maine

Fostered exceptional service and sales execution of twelve Route Sales Representatives (RSRs) across a district of large grocery stores and big-box retailers. Drove sales increase YoY of 12% and improved unsaleable performance by 6% in one year. Developed associates’ sales techniques through coaching to grow company profits and commission for the RSRMonitored inventory control by helping develop correct and repeatable behaviors during work-withs and 1:1’sResponsible for driving 12% sales growth and improving stale product by 6% in one calendar year

Coastal Carolinas

Total responsibility for seven Regional Airport locations located in the coastal region of both North and South Carolina. Actively led team of managers spread out among large geographical area to adopt a universal and standard style of leadership to ensure all locations were performing at the highest levels. Maintained a culture of continuous improvement after taking over a position that was vacant for over a year. Tirelessly worked to create an environment filled with trust and consistency at each location by routinely getting managers together to share best practices and discuss seasonal and situational difficulties. Developed managers by helping them understand the power of courageously leading by example.Guided team to revenue goals and business plans by assuming complete control of P&L statements and analyzing results on a daily/weekly/monthly basis. Oversight of ~$14M in revenue and a peak fleet of 1800 vehicles in an exceptionally seasonal tourism region.Continuous up-skilling of new leadership team in airport locations to create and maintain the highest standards of service across all airports. Tasked with executing on sales and service targets for a $14M group of 7 airports with 100+ employees.

Honolulu, Hi

Directed all aspects of the operation of a ~$35M rental car business. Worked collaboratively with the General Manager and Location Managers to ensure fleet, staffing and services were all in line to service hundreds of customers on a daily basis. Achieved highest service revenue average in history of HNL sales team. Mentored a team of Location Managers that were each responsible for specific aspects of the operation and held each accountable for their results on an on-going basis. Partial P&L responsibility for the Hertz brand and full control of fleet and pricing (revenue management) for each rental at the airport.

Las Vegas, Nv

Paired with General Manager in leading the 13th largest airport location in the country that saw as many as 2400 transactions daily and had yearly operating revenues of over $60M. Coordinated the employment and production of over 100 employees, 28 managers and 4000+ vehicles to ensure the highest levels of sales performance, customer satisfaction and vehicle utilization. Developed a culture of mutual respect between Union employees and non-Union management team to work towards a common goal of perfecting customer service.

Mobile Position

Conducted Service Quality Audits at airports across the country and reported results to members of the Senior Management Team. For a period of time, responsible for seven Top-25 sized cities to drive customer service improvement to retain loyal as well as new customers. Worked with existing Location Managers to coach up their skill levels in their own working environment.

Portland, Me

Responsible for helping Counter Sales Reps generate revenue through sales of optional services. In charge of training new-hires in sales and procedures as well as Coaching current employees to improveperformance and realize their potential. Regularly achieve and surpass quarterly Revenue goals as well as Customer Service goals. Responsible for running operation when Area Manager absent from the office. Undertaking tasks such as fleet distribution responsibilities, payroll responsibilities and Purchase Order responsibilities when needed. Led Portland, ME Airport location to top -3 nation wide ranking in three of four quarters in Driving Excellence competition (revenue and service guidelines set based on location size), 2008.

Portland, Maine

Service Revenue continually among the top of managers at the Portland location. Night manager in charge of closing operation on a nightly basis. Tasked with coaching/developing Customer Service Reps in sales/service skills. In charge of generating schedules for the Transporter Work Group and keeping expenses below given budget.