Gregory Hefner Email & Phone Number

Create and execute multifaceted learning initiatives to support employee and leadership team development and improve their understanding of variable compensation, driving operational efficiency and savings. Created onboarding program to increase readiness-to-job among new hires and oversaw its roll-out, aligning the learning program’s goals with the.

Exceeded sales and deposit growth targets in an extremely competitive landscape for two branches successively by generating new business for the Store in several different ways; not limited to growing deposits, acquiring new business and personal accounts, closing home and business loans. Leading a team of sales and service members to capitalize on.

Estero, FL

Revamped the Airport Rental Car (RAC) Training Organization from a team of 8 trainers to a total of 35 trainers and 5 Regional Training Managers (RTMs) and led the process of bringing onboarding and training back in-house. Created & managed deployment of new New-Hire Training (NHT) program in 33 airport locations in N.A.Directed and executed deployment of.

Estero, Florida

Invaluable Corporate Headquarters resource in the deployment of the largest initiative at the Hertz Corporation in over 30 years - Ultimate Choice. Coordinated total of 13 Ultimate Choice rollouts spread across the country and was an integral part of the final days leading up to roll outs on-site.Leader of cross-functional project team, working with.

Scarborough, Maine

Fostered exceptional service and sales execution of twelve Route Sales Representatives (RSRs) across a district of large grocery stores and big-box retailers. Drove sales increase YoY of 12% and improved unsaleable performance by 6% in one year. Developed associates’ sales techniques through coaching to grow company profits and commission for the.

Coastal Carolinas

Total responsibility for seven Regional Airport locations located in the coastal region of both North and South Carolina. Actively led team of managers spread out among large geographical area to adopt a universal and standard style of leadership to ensure all locations were performing at the highest levels. Maintained a culture of continuous improvement.

Honolulu, HI

Directed all aspects of the operation of a ~$35M rental car business. Worked collaboratively with the General Manager and Location Managers to ensure fleet, staffing and services were all in line to service hundreds of customers on a daily basis. Achieved highest service revenue average in history of HNL sales team. Mentored a team of Location Managers.

Las Vegas, NV

Paired with General Manager in leading the 13th largest airport location in the country that saw as many as 2400 transactions daily and had yearly operating revenues of over $60M. Coordinated the employment and production of over 100 employees, 28 managers and 4000+ vehicles to ensure the highest levels of sales performance, customer satisfaction and.

Mobile Position

Conducted Service Quality Audits at airports across the country and reported results to members of the Senior Management Team. For a period of time, responsible for seven Top-25 sized cities to drive customer service improvement to retain loyal as well as new customers. Worked with existing Location Managers to coach up their skill levels in their own.

Portland, ME

Responsible for helping Counter Sales Reps generate revenue through sales of optional services. In charge of training new-hires in sales and procedures as well as Coaching current employees to improveperformance and realize their potential. Regularly achieve and surpass quarterly Revenue goals as well as Customer Service goals. Responsible for running.

Portland, Maine

Service Revenue continually among the top of managers at the Portland location. Night manager in charge of closing operation on a nightly basis. Tasked with coaching/developing Customer Service Reps in sales/service skills. In charge of generating schedules for the Transporter Work Group and keeping expenses below given budget.