Oversaw 12 direct reports (Managers / Supervisors) at store with 165 Associates and $21MM in annual sales. ► Increased store sales +3.6% and profit +5.7% and planned, budgeted, and managed inventory, leading to 20% reduction in shrinkage (#1 in region in 2018). ► Led official test store experiment evaluating store operations, HR, and IT divisions, partnering with home office executives daily to review, analyze, and decide what to implement going forward.► Grew omnichannel programs 35%, including BOPIS (buy online pick up in store), enterprise fulfillment, mobile app scans, and all internet sales in surrounding zip codes. ► Played key role in developing and assisting company’s top trainers on major appliance rollout in 17 stores.► Introduced system allowing managers to leverage individual strengths after holding town halls during first 90 days as GM to hear suggestions for improvements, resulting in: o Coaching and developing team members to the point where 2 Assistant Store Managers (ASMs) were promoted to GM roles, 3 Supervisors to ASM roles, and 3 Merchandise Assistants to Supervisor roles, all within 1 year.o Achieving 1000+ basis point improvement in all key engagement metrics and 500+ basis point improvement in customer service metrics, taking store from last quartile to first in district within 1 year.

Chosen by top management to lead store turnaround from bottom-quartile ranking in all metrics. Led and managed team of 10 direct reports (2 ASMs and 8 Supervisors) with reach to 135 Associates producing $16MM in annual sales. ► Identified immediately that store was operationally broken by spending 30 days observing. Concluded that problem was lack of clearly defined leadership reporting structure and procedures.o Conducted town hall with all associates, then with leadership, in order to develop new structure that would allow company to gain operational efficiency, improve communication, and improve associate development.o Developed day-to-day benchmarks to establish foundation of habits of action that lead to results.o Achieved sales increase of 5.4% (reaching #1 in district), improved profit +21%, boosted key operational productivity indicators 30+%, raised customer service ranking from last in district to #2 (700–1000 basis points in 4 metrics), and moved district to #1 in Associate engagement. ► Facilitated career growth of 7 team members, enabling 3 ASMs to be promoted to GM roles and 4 Supervisors to ASM roles. ► Solved problem of poor performance in specialty businesses (events, jewelry, appliance, window, and furniture) by hiring new Jewelry and Home Specialty Managers with passion for products and ability to build sales teams.o Utilized existing vendor relationships from previous roles to train associates on product knowledge.o Delivered results including creating one of district’s top events teams, jewelry reaching 80% of event goals and growing sales 20+%, appliance and window sales improving 30%, and department supervisors becoming 2 strongest on leadership team with regard to driving results and customer service metrics.

Managed sales and profit initiatives for Home Division across 50 stores with 1500 employees.► Led #1 overall market performance in company for 2 years in a row — in sales growth and directed merchandising activities — by adhering to planogram designs and establishing home divisional priorities and strategies and executing on plans that increased sales and customer loyalty.► Coordinated and facilitated sales training in classroom setting and on the job, including role playing to improve customer service and sales.

Led team of 8 direct reports (Supervisors) from all merchandise divisions, operations, and HR, with total reach of 100–140 employees. ► Executed all duties relevant to total store environment, in addition to HR duties (staffing, payroll, coaching, training and development, appraisals and disciplinary action).

Led staff of 6 bartenders and servers serving members of exclusive golf country club, meeting highest standards. ► Assisted with leading private functions including weddings and corporate dinners with up to 300 in attendance.► Collaborated with Assistant General Manager and Head Chef to provide premium service and best practices.