Griffin Queen Email & Phone Number

California, United States

I specialize in driving business growth through strategic planning, coordination, and execution of high-quality e-learning content. With a robust track record of managing diverse translation initiatives, I lead a dynamic team of translators and vendors to deliver exceptional, cost-effective solutions for our clients.Key Responsibilities:Spearheading a team to ensure timely and budget-compliant project delivery, with a focus on achieving an SLA target of 30-45 business days.Collaborating with internal and external stakeholders to gather requirements and feedback, ensuring alignment with project needs.Partnering with cross-functional teams—product management, Client Services, Customer Success, and Sales—to manage translation timelines, pricing, and priorities.Efficiently allocating resources and developing detailed project plans to optimize productivity and deliverables.Setting and maintaining translation guidelines to ensure consistency and high-quality output.Continuously assessing and improving translation processes, incorporating AI tools and industry best practices to drive innovation and reduce delivery time and costs.Managing multiple client translation projects daily, troubleshooting issues, and ensuring on-time delivery.

Washington D.C. Metro Area

Managing customer retention and the customer experience for our primary product line (educational webinars for professionals in various industries)Developing sales leads & engaging in the sales and development process for clients through both our primary & secondary product lines.Working with our marketing & programming teams to determine ideal offerings, fit customer needs, and curate our catalogue according to the needs of our market.

Determining all of our educational offerings for professionals in various industries(HR, Accounting/Finance, Law, etc.)Working with our internal staff & our full selection of speakers to determine every element of our webinar process.Engaging in sales & organic marketing efforts to ensure the success of our primary product line.Managing the customer experience from start to finish for clients of variable sizes through multiple product lines. Ensuring that our offerings are meeting their every need and that the experience of working with Clear Law is an easy & effortless process.

Washington D.C. Metro Area

Managing customer communication across all of our offerings at United Fray. Focusing primarily on player & partner relations and interactions, and serving as the "players advocate". Responsible for United Fray sports program in the DC Metro area, Philadelphia, Phoenix, and Jacksonville, FL. . Coordinating all of our sports leagues season to season. Overseeing thousands of players seasonally and hundreds of leagues annually. Managing the creation of each season/sport for all of our platforms (registration system, websites, etc). Tasks include but aren't limited to creating copy for sites, media, writing code for pages, coordinating capacity and feasibility/budgets for leagues. Managing player communications day-to-day and serving as our customer service department. Committing to responding to every inquiry in a timely manner with a complete answer. The good and the bad. Making sure to reflect the feelings and "voice" of the company in each communication.Working with the rest of our coordinators to determine our seasonal offerings and specific events. Determining everything from venue to staffing to internal promotion, and all that's included within that.

Washington D.C. Metro Area

United Social Sports is the premier social sports company in the area, and as the Assistant Coordinator, I perform a variety of tasks that help to maintain that position. My day-to-day operations can include anything from event planning, to management of our presence on various social media platforms, to staff interaction and oversight.

Tempe, Arizona

-Conducted comprehensive repairs and improvements to facilities.-Lead other employees in various tasks.-Engaged with local residents, and worked with their suggestions and desires accordingly.

Montgomery County, Maryland

Sought to efficiently and safely correct imbalances and safety issues in the local environment. Worked both independently and as part of a team, in order to best ensure a high quality of work. Interacted with and consulted with customers in order to best fit their needs and the needs of the working environment.