Greg Rice Email & Phone Number
@smartcitynetworks.com
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Who is Greg Rice? Overview
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Greg Rice is listed as IT Consultant at Peraton, a with 13381 employees, based in North Las Vegas, Nevada, United States. AeroLeads shows a work email signal at smartcitynetworks.com and a matched LinkedIn profile for Greg Rice.
Greg Rice previously worked as Information Technology Program Manager at Dyopath and Information Technology Consultant at The Howard Hughes Corporation. Greg Rice holds Course Work from University Of Phoenix.
Email format at Peraton
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AeroLeads found 1 current-domain work email signal for Greg Rice. Compare company email patterns before reaching out.
About Greg Rice
As an IT leader, I have led and coordinated complex projects across manufacturing, construction, and hospitality domains. I leverage my ITIL Foundations certification and my skills in process improvement, team building, and attention to detail to deliver high-quality solutions that meet our clients' and stakeholders' needs and expectations.I have over seven years of experience in IT consulting and management, working with diverse and dynamic teams at The Howard Hughes Corporation and Smart City Networks. I pride myself on building great teams and mentoring successful future leaders. I trust in myself and the awesome people I work with and am always eager to learn new things and take on new challenges.
Listed skills include Troubleshooting, Technical Support, Telecommunications, Call Centers, and 42 others.
Greg Rice's current company
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Greg Rice work experience
A career timeline built from the work history available for this profile.
Information Technology Program Manager
Current• Managed a $2M Managed Services portfolio in the tools fabrication industry, enhancing service delivery by reducing downtime by 15%.• Led the incident management process, reducing resolution times by 15% and improving SLA compliance to 98%.• Developed and implemented an AI-powered help desk platform within MS Teams, resulting in a 25% reduction in call volume and a 30% increase in response times.• Collaborated with supervisors to identify call trends via Service Now, leading to actionable insights and improved service processes.• Managed JIRA projects for software upgrades and integrated AI-powered automation tools to streamline ticketing processes.• Oversaw IT procurement processes, sourcing hardware and software solutions to improve operational efficiency.• Implemented KPI metrics through RingCentral and Service Now, tracking performance and improving response rates.
Information Technology Consultant
• Managed a team of 5 service desk agents, reducing ticket response times by 20% through improved tracking in Service Now.• Provided multi-platform support for Windows, Mac OS, and iOS/Android devices, resolving 95% of issues on first contact.• Utilized Powershell scripts for automation, streamlining onboarding processes and reducing setup time by 30%.• Improved network performance by configuring Fortinet switches and Cisco access points, reducing downtime by 10%.
Engineering Manager
• Led a team of Network Engineers and Desktop Support specialists, achieving a 98% uptime rate for critical systems.• Spearheaded the migration of over 5,000 users from Windows 7 to Office 365, reducing transition downtime by 20%.• Introduced ITIL Change Management processes, improving overall operational efficiency by 15%.• Directed the integration of Microsoft Teams for company-wide communication, reducing miscommunication and improving project collaboration.
Information Technology
Incident Manager
• Led a team of Incident Managers to improve incident identification, investigation, and resolution, reducing SLA breaches by 15%.• Created and implemented Root Cause Analysis reports, improving future incident response by identifying recurring issues.• Utilized MS Excel Dashboards to track key performance indicators, improving incident tracking and service response times.
Technical Support Manager
Colleagues at Peraton
Other employees you can reach at peraton.com. View company contacts for 13381 employees →
Alice Segbefia
Colleague at PeratonArlington, Virginia, United States
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Hyun Koo
Colleague at PeratonBristow, Virginia, United States
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Jonathan Dantzler
Colleague at PeratonCharles Town, West Virginia, United States
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Cory Blommers Jr
Colleague at PeratonSan Antonio, Texas, United States
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Eric Counsil
Colleague at PeratonVicenza, Veneto, Italy
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JF
John Fabela
Colleague at PeratonModesto, California, United States
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Susie Butts
Colleague at PeratonHyattsville, Maryland, United States
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David Chavez
Colleague at PeratonOkinawa, Japan
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Uriah Sapp
Colleague at PeratonOmaha Metropolitan Area, United States
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Mark Harris
Colleague at PeratonHerndon, Virginia, United States
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Greg Rice education
Course Work
Education record
Education record
Frequently asked questions about Greg Rice
Quick answers generated from the profile data available on this page.
What company does Greg Rice work for?
Greg Rice works for Peraton.
What is Greg Rice's role at Peraton?
Greg Rice is listed as IT Consultant at Peraton.
What is Greg Rice's email address?
AeroLeads has found 1 work email signal at @smartcitynetworks.com for Greg Rice at Peraton.
Where is Greg Rice based?
Greg Rice is based in North Las Vegas, Nevada, United States while working with Peraton.
What companies has Greg Rice worked for?
Greg Rice has worked for Peraton, Dyopath, The Howard Hughes Corporation, Smart City Networks, and Mobilitie.
Who are Greg Rice's colleagues at Peraton?
Greg Rice's colleagues at Peraton include Alice Segbefia, Hyun Koo, Jonathan Dantzler, Cory Blommers Jr, and Eric Counsil.
How can I contact Greg Rice?
You can use AeroLeads to view verified contact signals for Greg Rice at Peraton, including work email, phone, and LinkedIn data when available.
What schools did Greg Rice attend?
Greg Rice holds Course Work from University Of Phoenix.
What skills is Greg Rice known for?
Greg Rice is listed with skills including Troubleshooting, Technical Support, Telecommunications, Call Centers, Computer Network Operations, Wireless, Voip, and Networking.
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