Greg Johnson Email & Phone Number

SupportLogic is a startup sitting at the intersection of reporting, natural language processing, and machine learning. We're working with top tier support organizations who have over 1,000 cases a month and are looking to modernize support while raising CSAT/NPS by predicting and preempting customer escalations.

San Francisco Bay Area

• Managed entire client base of over 100 medical providers, achieving less than 2% churn in Q1 and Q2
• Onboarded new clients, providing in-depth training and frequent communication by phone and web conference
• Supported medical providers, troubleshooting issues and working with Product Management to resolve them quickly
• Collaborated with Marketing to automate customer engagement and drive product adoption
• Supervised shipment of medical devices to clients and their patients in coordination with third-party vendors

San Francisco Bay Area

• Ensure continued client satisfaction by maintaining strong relationships to identify client need
• Collaborate externally with clients and internally across lines of business to drive solutions for complex needs, adapting services as clients evolve
• Identify upsell and cross-sell opportunities to increase revenue from and generate new business growing portfolio by 25% YoY in 2018
• Created onboarding script, SOP template for delivery teams, and advised leadership on best practices for ZeroCater Snacks and Kitchens based on experience as most tenured CSM
• Collaborated with Finance, Legal, and Sales teams to craft new, product specific service documents to address operational challenges

San Francisco Bay Area

San Francisco Bay Area

Baton Rouge, Louisiana Area

• Mentor at-risk, underprivileged students in EBR Parish School District to prepare them for high school
• Tutor Algebra 1 and Pre-algebra students in one-on-one and small group settings, particularly students in need of extra practice and attention
• Assist with teaching, day-to-day classroom administration, and lesson preparation
• Collaborate with school administration to address challenges and stay informed about challenges facing the school and education system as a whole
• Serve the greater community through tutoring and service partnering with municipal agencies

Redwood Shores, CA

• Research, qualify, and develop business opportunities for Oracle ERP, HCM, and EPM software solutions
• Act as a consultant to identify solutions for Human Capital Management, Enterprise Resource Planning, and Enterprise Program Management
• Maintain communication with managers and sales representatives to convert leads into opportunities
• Establish communication with potential new customers through phone, email, and social media platforms
• 357% attainment Q2, 228% attainment Q1

Planned and conducted English courses for beginner level language learners. Facilitated conversation in English among French high school students of varying levels using methods such as debate, dialogue, interactive games.

Camp Sequoia Lake, Miramonte CA

• Supervised and provided support for 5 counselors and 40 children throughout a weeklong stay at camp
• Organized and conducted outdoor activities for children aged 8-13 ensuring fun and safety for participants
• Established and maintained communication with counselors and other staff to ensure that camp ran smoothly

Berkeley, CA

• Organized clothing and equipment for 120 players and 40 staff ensuring that each item was properly labeled with the player’s locker number and jersey number or the staff member’s name
• Arrived at the field 1 hour prior to practice to bring necessary equipment onto the field and prepare drills for practice staying and additional 30 minutes after practice to remove and store equipment
• Established and maintained lines of communication with coaches and staff to ensure that practice ran smoothly
• Arrived at the football stadium 5 hours prior to games to prepare the locker room and field for games by cleaning lockers distributing jerseys, pants, and cleats, ensuring equipment safety, and putting jerseys on pads

Berkeley, CA

• Maintained strong communication and teamwork within the office and with Financial Aid Counselors to quickly and accurately diagnose and resolve issues with student financial aid packages
• Utilized ProSAM Suite, ImageNow, and problem solving skills to diagnose and address problems with students’ financial aid packages dealing with 30+ cases throughout a 3-hour shift, exceeding quotas by 150%
• Responded to 15+ inquiries per hour regarding loans, work-study jobs, and grants and scholarships advising students and parents regarding matters of financial aid in person, over the phone, and through email exceeding.
• Received and processed 400+ sensitive personal and financial documents including tax returns, scholarship funds, loan applications, and citizenship documents

Refereed intramural flag football games.

• Created the 10-week work schedule for 20 IM Flag Football staff and scheduled staff using ArbiterSports.com
• Conducted hiring clinic to identify potential new referees, interviewed and evaluated 20+ candidates hiring 12
• Drew upon input from IM teams and staff members as well as personal experience to updated the Flag Football rules leading to improved officiating and a reduction in formal complaints
• Served as point of contact in the IM office for teams with scheduling issues, concerns, or questions

Pensacola, Florida Area

As a camp counselor at Gull Point Community Center for the City of Pensacola, I created and carried out daily activity schedules for children aged 6-12. These activities included indoor and outdoor games, arts and crafts, sports, movies. I was responsible for the care of 10-20 children both at the community center and on field trips to places such as the.

Engaged with customers while working as cashier. Prepared food and filled orders while working on sandwich line, grill, and fryers.

Bachelor Of Science, Environmental Sciences, 3.2

Activities and Societies: Phi Kappa Tau Fraternity, Cal Club Baseball

Education record

Activities and Societies: JV Baseball, JV Football, Varsity Basketball, Math Team, School Newspaper.