• Manage employee relations to resolve conflicts in the workplace and ensure an excellent work environment. • Coordinate safety training programs with third parties to prevent accidents and comply with safety regulations. • Provide recommendations to management regarding performance/promotions/raises/year-end bonuses. Partner with hiring managers to determine a recruitment strategy which includes defining job requirements, pre-screen interview questions and where to advertise.Coordinate the recruitment process by posting job openings, sourcing candidates, scheduling and conducting phone screens, and coordinating onsite interviews. Coordinate new hire orientation and on-boarding activities to ensure a smooth transition to the organization by informing new hires regarding benefit plans and policies, activating key fobs, electronic devices, enrolling in fingerprint time clock, providing locker, and gear. Ensure employee’s EAD are valid and remind employees of upcoming expired EAD’s as well as updating I-9 form when needed. Manage open enrollment. Ensure employee benefit enrollments are accurately entered into ADP. Work with benefit vendors to enroll / terminate employees and ensure efficient operations. Oversee and maintain optimal functioning of ADP including data accuracy, integrity, and reporting. Support payroll processing to ensure accurate and timely payment. Including timekeeping, PTO, loans tracking, adjusting hours for salary employees when needed, etc. Administer various leave of absence including FMLA, PFMLA, and personal. Coordinate the workers’ compensation process to ensure compliance and offer employees appropriate and immediate assistance when needed. Coordinate employees’ termination process to ensure an appropriate termination of employment. Provide support to the immigration lawyer to guarantee a well-managed sponsor green card process for employees. Manage communication to staff on changes/updates in policies, events, holidays, etc.

• Maintains accurate and up-to-date human resources files, records, and documentation• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.• Creates new hire folders and enters new hires into the HRIS system• Responsible for all new hire compliance, including I-9 administration, and ensuring all new hire data is processed correctly• Supports annual benefits open enrollment and assist with benefit communications• Responds to all requests for verification of employment• Maintains the integrity and confidentiality of human resource files and records• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately• Provides clerical support to Senior Management• Assists with payroll. These functions include reviewing employees’ hours, managing and coding time off, and distributing checks • Acts as a liaison between the employees and external benefits providers and vendors, which may include health, disability, and retirement plan providers• Conducts or assists with new hire orientation• Acts as a liaison between the Organization and temp agencies during peak seasons• Assist with planning and execution of special events such as benefits enrollment, company-wide meetings, holiday parties, etc• Creates procedures and practices for hiring new employees (posting job ads, scheduling interviews, conducting interviews, etc)• Assists with employee safety, welfare, and wellness education

• Employed a wide variety of outreach channels, including social media, mailing, phone calls, and in-person communication, to recruit diverse residents and other stakeholders• Used NewVue Communities CRM system to track and follow up with volunteers • Drafted promotional materials including social media posts, flyers, and emails• Coordinated event logistics• Demonstrated ability to convey information effectively to residents in both English and Spanish• Quickly learned new programs (Constant Contact and Sales Force)

• Provided childcare assistance • Obtained fluency in the English language• Demonstrated the ability to adjust to a new family and industry culture• Implemented positive discipline; encouraged healthy eating and exercise; modeled punctuality, responsibility, respectful behavior and manners • Coordinated the logistics and planning of the daily and monthly activities

• Front-office operations: acquired clients by providing impeccable customer service; resolved all customer issues • Managed loans: recovered money from outstanding loans; kept in regular touch with customers to ensure prompt and full payments; managed a group of professionals• Recovered 25% of money from outstanding loans after two months in this position• Investigated and analyzed client complaints to identify and resolve issues • Demonstrated proficiency in telephone, email, fax and front-desk reception within a high-volume environment• Handled customers effectively by identifying needs, quickly gaining trust, and resolving complex situations efficiently