Guru Prasad Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Firewall Implementation and Maintenance:• Implemented and maintained advanced Firewalls in various client environments, ensuring compliance with organisational standards and policies.• Configured Firewall rules and policies to enhance the security posture of client systems, mitigating the risk of cyber threats and attacks.• Regularly monitored Firewall logs to identify potential security threats and vulnerabilities, proactively addressing them to minimise the risk of data breaches.Email Security and Protection:• Deployed and configured Barracuda Email Security Gateway to protect client mail servers from spam, phishing attacks, and other email-borne threats.• Collaborated with clients to create and implement email security rules and policies, reducing the number of spam and phishing emails and enhancing overall email security.• Provided expert guidance on DNS records and email authentication protocols like SPF, DKIM, and DMARC to improve email deliverability and security.Technical Support and Issue Resolution:• Provided prompt and effective technical support to clients from various regions, including the US, APAC, EMEA, UK, and AU, through calls, remote sessions, and emails.• Analysed and diagnosed technical issues reported by clients, leveraging the knowledge of backend logs and system configurations to provide swift and accurate resolutions.• Assisted clients in recovering their data and systems after Ransomware attacks, minimising business disruption and downtime.Infrastructure Deployment and Management:• Installed and configured various Barracuda products, including Backup, Message Archiver, and MSP, to meet client needs and requirements.• Worked with clients' virtualised environments, including VMware, vCenter, vSphere, and Hyper-V, to ensure smooth deployment and management of systems.• Supported Microsoft O365, Exchange Server, and other mail servers, assisting clients with server configurations and creating DNS records.

Bengaluru, Karnataka, India

Gained knowledge and experience in the Backup/Restoration of Servers. Deploying servers.