Hannah Blosser Email & Phone Number

Montana, United States

Reporting directly to the Head of Talent Acquisition and working closely with four full-time Recruiters, I facilitate the movement of candidates through the recruitment process, from the moment when candidates respond to a job opening to when the position is filled.Manage multiple calendars to schedule virtual pre-hire syncs, debriefs and interviews via Google Meet and by phone for recruiters, team leads, managers, directors, VP's, and Executives.Conduct background & reference checks for new hires and assist in the onboarding process with People Operations.Lead recruiting processes for Customer Experience / Technical Support roles.As an advocate for hiring efficiency and optimizing candidate experience, I've spearheaded the groundwork for company-wide awareness and change in processes for providing a streamlined, equitable interviewing process for both candidates and employees.

Three Rivers, California, United States

Consulted for and simultaneously managed eight privately-owned vacation rental properties.Increased customer satisfaction, acquiring & maintaining the Airbnb Superhost Award with a continuous 4.8 star rating, 100% response time and < 1% cancellations.Created a modernized and streamlined guest experience by updating online presence on Airbnb, Facebook and VRBO, increasing revenue by 250% from previous years.Handled all customer contact, with duties including securing new bookings, collecting customer data, presenting all product information and payment processing.Maintained accurate and up-to-date inventory and financial records, using forecasting to determine inventory, maintenance and renovation needs as well as negotiating rates and scheduling of services from outside vendors for groundskeeping, linen services and inventory.Addressed any customer concerns and resolved conflicts through empathetic listening and communication with a quick, solution-oriented mindset.

San Luis Obispo, California Area

Oversee day-to-day operations of The Lofts Facility, consisting of five luxury suites as well as the Carissa Club lounge & meeting space.Management of PMS (innRoad), from initial inquiry through post-stay follow-up while maintaining an excellent guest-centric, engaging experience that is reflective of the SLO Brewing Company vision.Participate in regular meetings outlining financial performance, budget and goals for the Hospitality sector of the Brand.Quickly responded to an average of 200 weekly customer emails, messages and phone calls across multiple lines.Improved customer relations by offering customized welcome packages and ease of group bookings for a 20% increase in overall room sales.Implemented and marketed a program for booking daytime corporate meetings, photographers and special events that tripled the occupancy of our conference hall.

Avila Beach, Ca

Responsible for leading all team members in the efficient and profitable operation of a Reimer’s Candies location. Ensures that the staff meets goals in delivering excellent customer service by managing day-to-day store operations and maintaining high store standards and conditions, while fostering a positive attitude among team members.

Austin, Texas Area

Performed daily review of financial activity for 400+ accounts for errors and discrepancies, monitoring internal finances and recording any fraudulent activity.Verified and created investigative reports to escalate any identified fraud to the appropriate managers.Coordinated with CFO, Operations Directors and Developers to brainstorm front-end and back-end product improvements, creating a more efficient reporting system that increased productivity and decreased errors by 60%.

Kansas City, Missouri

Oversee all aspects of dessert production, from setting production pars to execution. Report directly to executive & sous chefs. Responsible for composing desserts for wine tastings, prix fixe menus, caterings, special occasions and verbal specials.

Certificate, Hotel Revenue Management

Associate Of Science - As, Foods, Nutrition, And Wellness Studies, General