CUSTOMER SERVICE / PRINT SPECIALIST- Assist customers with inquiries via phone and email correspondence, as well as in-person- Work with customers to understand their needs and offer suggestions (when applicable) to make sure that the product they receive is the product they are envisioning- Process payments from customers- Translate print-world jargon in a way that customers can understand and feel comfortable making decisions about their print jobs- Introduce embellishment opportunities to customers to help make their projects shinePROJECT MANAGER- Maintain an efficient personal task system to ensure that everything gets the attention it needs in a timely manner- Track 20+ jobs working their way through the shop, anywhere from the premedia department to the shipping team- Maintain great relationships with clients, working to help each customer feel proud of their projects- Translate the customer's needs into action items, inputting each process required for a job to be successfully completed into the system- Ensure that jobs going out to the production floor have all of the information required to set the production team up for success- Manage the print production schedule, ensuring that deadlines are met and jobs are properly prioritized

OFFICE ADMINISTRATION- File invoices, job folders, and other paperwork away in cabinets for later reference- Maintain an efficient personal filing system to ensure that everything gets the attention it needs in a timely manner- Distribute timecards to employees bi-weekly for review to make any necessary edits and submit to upper management- Quickly familiarized myself with necessary software (Quickbooks, Printavo, and Shopworks) to use efficiently throughout the workdayORDER ENTRY / CUSTOMER SERVICE- Assist customers with custom / contract orders via phone and email correspondence, as well as in-person- Execute custom orders from start to finish, from working with the customer to understand their needs and creating a quote to pushing the order along in the process and notifying them that their order is ready for pickup/deliveryPURCHASING- Place high-volume orders and issue POs with vendors for blank garments, promotional items, supplies, and more for the company and its sub-brands- Ensure new vendors have the proper documentation such as resale certifications, credit applications, etc ACCOUNTS PAYABLE- Match open invoices to receiving paperwork to ensure all garments were correctly received and reach out to vendors with any discrepancies- Enter incoming bills to be paid- Complete paperwork needed to create / maintain accounts with vendorsACCOUNTS RECEIVABLE- Create sales orders, sales receipts, and invoices for orders as they progress- Process payments from customers

- Grew the company's Instagram following from 101,400+ to 106,200+- Grew the company's Facebook following from 84,600+ to 86,400+- Provided top-notch customer service and make sales to customers that reach out via social media- Acted as a liaison between inquiring customers on social media and the tech/sales departments- Curated content for the company’s social media platforms, website, and print material- Promoted the company using their Facebook, Instagram, and TikTok, engaging the company’s followers- Maintained speedy response rates on the company's social media accounts- Coordinated with sponsored racers frequently to promote the creation of content showcasing product and promoting the company- Created and grew relationships with racers, ambassadors, and brand partners via social media engagement- Coordinated with 50 racers to schedule attendance at the Official Meet & Greet of The Mint 400 hosted by Rugged on two separate occasions- Wrote and formatted blog posts that promoted the company and its product offerings, shared the successes of sponsored racers, educated customers, and made note of other topics- Photographed products to be used on the website, in blogs, for campaigns, and more- Proofread written content (i.e. outbound emails, graphics, printed media, etc) to ensure the best quality

- Promoted the company using their Facebook and Instagram- Engaged the company’s followers on Instagram and Facebook- Maintained speedy response rates on the company's social media accounts- Grew the company's Instagram following from 31,700+ to 59,200+- Grew the company's Facebook following from 53,700+ to 76,900+- Edited and formatted product photos for website optimization- Designed marketing collateral (e.g. web banners and graphics for social media)

- Designed marketing materials for SEMA 2019, the largest industry-only trade show in the world- Attended SEMA 2019 to create bonds with dealers and customers through social media connections- Created art files for 3 vehicle wraps in the company's fleet- Grew the company's Instagram following from 57,900+ to 69,300+ - Grew the company's Facebook following from 3,400+ to 35,800+- Promoted the company using their Facebook and Instagram- Engaged the company’s followers on Instagram and Facebook- Maintained speedy response rates on the company's social media accounts

- Corresponded with club members via bi-weekly email updates regarding trips, events, meeting reminders, and other need-to-know information using MailChimp

- Coordinated the club’s appearances at school functions- Encouraged involvement in the club- Managed club paperwork to ensure requirements and deadlines were met- Created the design for the 2019-20 t-shirts, sweatshirts, hats, koozies, and stickers from the ideas of the club members

- Created the graphics for the club's biweekly meeting reminders on Instagram and Facebook- Designed the 2018-19 logo to be put on t-shirts, sweatshirts, hats, koozies, and stickers- Assembled appealing posts for the club's social media accounts with gathered photos/videos from club events- Maintained the club's two social media pages (Instagram & Facebook)

- Established a way for the event to thrive in a virtual format to comply with COVID-19 restrictions- Created ways to increase participation for the Relay for Life event, even with campus interactions being primarily virtual due to COVID-19- Connected with Relayers, keeping them informed on what fun things they could get involved in, how they were contributing to the American Cancer Society, and what they were to do as a Relayer on the day of the event- Maintained CP Relay's social media accounts, frequently posting updates and information to keep followers involved- Maintained CP Relay's website through the American Cancer Society and College Against Cancer's website through Wix.com, making sure to keep them up-to-date

- Establish a way for the event to continue in a virtual format to comply with COVID-19 restrictions- Led the virtual Relay for Life video project: compiled submissions, designed supplemental graphics, created the video- Create ways to increase participation for the Relay for Life events held on California Polytechnic State University, San Luis Obispo's campus- Connect with Relayers, keeping them informed on what fun things they can get involved in, how they are contributing to the American Cancer Society, and what it is that they are to do as a Relayer on the day of the event- Maintain CP Relay's social media accounts, frequently posting updates and information to keep our followers involved- Maintain CP Relay's website through the American Cancer Society and College Against Cancer's website through Wix.com, making sure to keep them up-to-date

- Created ways to increase participation for the Relay for Life events held on California Polytechnic State University, San Luis Obispo's campus- Connected with Relayers, keeping them informed on what fun things they can get involved in, how they are contributing to the American Cancer Society, and what it is that they are to do as a Relayer on the day of the event- Maintained CP Relay's social media accounts, frequently posting updates and information to keep our followers involved

- Found ways to increase participation for the 2018 Relay for Life event in San Luis Obispo- Communicated with local businesses to sponsor our cause- Designed graphics for the various advertisement mediums utilized by the event

- Worked with four others as a team under the product manager's direction- Integrated the American Button Machines button maker into the workflow and buttons into the product selection at UGS- Conducted target market and pricing research- Created a way to display the buttons in UGS's storefront- Designed buttons for collateral to be sold at UGS- Assisted the product manager in completing commercial jobs

Employed at the Cal Poly University Store- Arrange displays in a way that ensures they are easily accessible- Maintain a sales floor that is fully stocked at all times- Optimize the appearance of displays in order to show each product’s uniqueness- Provide service to customers in search of product that may be in the storeroom

- Supervised activities before, during and after the game- Enforced the laws of the game- Ensured the safety of the players

- Learned the ins and outs of the radio industry- Aided in the creation of commercials and playlists- Organized banners, signs, and other various event equipment in the basement- Helped set up for concerts and other events to be held at the radio station- Researched athletes to prepare the ESPN radio personalities for their interviews with them