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Hatem Mostafa Email & Phone Number
Human Resources Specialist
at
Arcom Developments
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Human Resources Specialist
Location
Cairo, Egypt, Egypt
Company size
Who is Hatem Mostafa? Overview
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Quick answer
Hatem Mostafa is listed as Human Resources Specialist at Arcom Developments, a company with 18 employees, based in Cairo, Egypt, Egypt. AeroLeads shows a matched LinkedIn profile for Hatem Mostafa.
Hatem Mostafa previously worked as Human Resources Business Partner at Redcon Construction Co. S.A.E and CALL CENTER QUALITY ASSURANCE at Al Ahli Bank Of Kuwait - Egypt. Hatem Mostafa holds Bachelor'S Degree, Accounting from Ain Shams University.
Company email context
Email format at Arcom Developments
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Arcom Developments
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Profile bio
About Hatem Mostafa
With a bachelor's degree in accounting from Ain Shams University, I have a solid understanding of the financial and business aspects of the construction industry. As a Human Resources Business Partner (HRBP) at REDCON Construction Co. S.A.E, I provide strategic and operational HR support to various departments and stakeholders, aligning HR initiatives with the company's goals and values.Some of my key competencies and achievements include: performing full life cycle recruiting, managing employee benefits and turnover, participating in continuous quality improvement initiatives, and providing feedback to managers. I am motivated by learning new skills, contributing to the company's success, and building my career in this dynamic field. I am also dedicated, competent, and detail-oriented, and have exceptional technology skills.
Current workplace
Hatem Mostafa's current company
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Arcom Developments
5 roles
Hatem Mostafa work experience
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Human Resources Business Partner
Current
Jan 2021 - Present
Call Center Quality Assurance
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring.
- Participate in continuous quality improvement initiatives.
- Manage the performance of call center agents.
- Provides feedback to call center managers.
Jul 2018 - Jan 2021
Call Center Shift Leader
- Handle customer’s inquiries & requests completely and accurately
- Resolve customer complaints and issues if possible at first call to the satisfaction of the customer and accurately enter customer data and other relevant information into the CC’s CRM as required
- Maintain call duration within agreed limits and meets KPIs
- Fully supervise the performance of the agents in the shifts under their control by monitoring the agreed KPIs and coordinate meeting them -Ensure that all agents are working smoothly without any technical.
- Participate in individual and team training/ meetings in order to ensure that knowledge of Bank’s products & services and of the Call Center’s procedures is up-to-date and accepts guidance -eager to learn - acquire new.
- Willingness to lead the way for others. Commitment to share knowledge with others. Ability to delegate, empower and support staff. Risk-taking with ownership and commitment to vision /objectives.
Sep 2016 - Jul 2018
Customer Service Representative
- Handles customer inquiries & requests completely and accurately.
- Optimizes the opportunity of each customer contact and offer excellent service.
- Adheres to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits + meet KPIs and accurately enter customer data and other relevant.
- Resolves customer complaints and issues if possible at first call to the satisfaction of the customer.
- Alerts the team leader of complaints or issues that require escalation to the responsible departments for complete resolution.
- Participates in individual and team training/ meetings in order to ensure that knowledge of Bank’s products & services and of the Call Center’s procedures is up-to-date.
Feb 2016 - Sep 2016
1 education record
Hatem Mostafa education
FAQ
Frequently asked questions about Hatem Mostafa
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What company does Hatem Mostafa work for?
Hatem Mostafa works for Arcom Developments.
What is Hatem Mostafa's role at Arcom Developments?
Hatem Mostafa is listed as Human Resources Specialist at Arcom Developments.
Where is Hatem Mostafa based?
Hatem Mostafa is based in Cairo, Egypt, Egypt while working with Arcom Developments.
What companies has Hatem Mostafa worked for?
Hatem Mostafa has worked for Arcom Developments, Redcon Construction Co. S.A.E, and Al Ahli Bank Of Kuwait - Egypt.
How can I contact Hatem Mostafa?
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What schools did Hatem Mostafa attend?
Hatem Mostafa holds Bachelor'S Degree, Accounting from Ain Shams University.
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