Hatem Mostafa Email & Phone Number

Cairo, Egypt

Egypt

 Manage department’s annual budget and control OPEX expenses. Evaluate and authorize all department standards, policies and procedures. Set strategic directions to be followed in annually developed departmental plans and business objectives while ensuring alignment with company strategy. Accountability for production systems/database/storage management.

Major Responsibilities: Manage the Servers, Hardware and Desktop teams Assuring service availability at the agreed quality of service and SLA Assuring production server runs smoothly and security, reliability, stability and consistency are not compromised Play the main role in resource planning for the new project during implementation and in the.

As a system engineer managed to implement and contribute in deploying and administer Microsoft Windows 2000 Active Directory, Exchange 2000 environment and E-mail based services and dependent modules like (Faxination, Outlook Web Access, Mobile Information Services, etc)Major achievements included: Contributing in the design & project management &.

Provide the second line support to the company’s Help Desk (15 members) to support 1600+ desktops and laptops running Windows NT Workstation/2000 Pro /XP Pro, Oracle Tools, MS Office 97/2000/XP, and MS Outlook 98/2000/XP. Support includes resolving network connectivity problems, resolving complex/major problems received via the company escalation procedure.