 Manage department’s annual budget and control OPEX expenses. Evaluate and authorize all department standards, policies and procedures. Set strategic directions to be followed in annually developed departmental plans and business objectives while ensuring alignment with company strategy. Accountability for production systems/database/storage management and optimization Accountability for support, installation, maintenance, and management of the IT Infrastructure Environment including distributed infrastructure and Microsoft environment (E-Mail, File/Print, Collaboration Services at Corporate level.) Recommend proactive courses of action to maintain smooth operations with minimum risk with respect to new changes. Manage effectively the analysis and the determination of issues root cause and driving solutions to different tiers of fixes across all architecture components Ensure proper security controls over the operations to protect the production environment from any uncontrolled changes by applying the necessary rules Negotiate proposals and contracts for INFRASTRUCTURE & ENTERPRISE suppliers for all kinds of implementations & technical support services activities to get the best price with a benchmark with other affiliates considering the OPEX optimization scope and best service delivery. Review commercial strategy with development teams to assess its impact & to maintain the best performance and the stability and to deliver the secured high level design. Track the project milestones and deadlines, to ensure proper execution for operational activities considering the customer’s satisfaction. Ensure the proper integration for the new launched INFRASTRUCTURE elements . Focus and enhance the Time to Market by fulfilling the related plans and delivering a solutions. Assure and maintain the dept. continuity in alignment with business continuity plans to maintain a disaster recovery plan and a mitigation plan for any crisis.

Major Responsibilities: Manage the Servers, Hardware and Desktop teams Assuring service availability at the agreed quality of service and SLA Assuring production server runs smoothly and security, reliability, stability and consistency are not compromised Play the main role in resource planning for the new project during implementation and in the operation phase. Participate in the technical evaluation of the new product (S/W and H/W)that will affect the operation Co-operate with the Technology Development to assure a smooth implementation and operation of the new projects. IT Policies and Procedures with respect to all services and IT operations Upgrading Mobinil infrastructure (including MS back-office ,Servers, Desktops, and laptops)  Datacenter Support Responsible for team development and skills

As a system engineer managed to implement and contribute in deploying and administer Microsoft Windows 2000 Active Directory, Exchange 2000 environment and E-mail based services and dependent modules like (Faxination, Outlook Web Access, Mobile Information Services, etc)Major achievements included: Contributing in the design & project management & implementation of the deployment of one of the biggest Active Directory & Exchange Migration projects in Egypt; MobiNil, Egypt’s first Mobile Operator. Managed to administer and operate MobiNil Exchange systems over three sites (WTC, Agouza and Alexandria)  Handled MobiNil Faxination solution – Enterprise Mobile Server – integrated Exchange2000 infrastructure, the ultimate solution offering Fax and E-mail automation services via the GSM network. Handled the Implementation and administration of Mobile Information Services. Handled MobiNil Internet filter policy and deployment based on ranked security products integrated with network appliance Cache systems. Handled the administration of Naming Resolution systems offering a robust & flexible infrastructure based on WINS and DNS systems. Handled Security guidelines and operations of the Windows network and Exchange environment including servers service packs, patches and security hot fixes deployment. Implemented Exchange Outlook Web Access services to MobiNil shops users and mobile users, while providing a secured web access based on Cisco ACS/RSA security tokens and Verisign encryption certificates.

Provide the second line support to the company’s Help Desk (15 members) to support 1600+ desktops and laptops running Windows NT Workstation/2000 Pro /XP Pro , Oracle Tools, MS Office 97/2000/XP, and MS Outlook 98/2000/XP. Support includes resolving network connectivity problems, resolving complex/major problems received via the company escalation procedure or assigned directly by Technical Support Manager.Major achievements included: Handled the design & project management & implementation of the deployment of Windows XP pro and Office XP Pro. Handled the design and implementation of the deployment of HP Open View DTA.  Handled Monitor and control software licensing to ensure that the all software installed all over the company are licensed. Also involved in software selection to ensure that the company obtains the best software for job with best price and best maintenance contract possible Handled the testing of any new application (either built in-house or purchased) to ensure desktop integrity, Write the Installation procedures and manage implementation. Handled Major Migrations for billing software.