James Han Email & Phone Number

• Assist in the oversight of all technology operations and evaluate them according to organization priorities• Assist in building relationships with vendors and create cost-efficient contracts• Execute IT policies and systems to support the implementation of strategies set by senior management• Keep informed on business requirements of all departments• Manage and audit all user accounts, permissions, events and logs to ensure security• Monitor the use of equipment and applications to ensure functionality, security and efficiency• Identify the need for upgrades or new systems and report to senior IT management• Manage IT Helpdesk Operations staff and interns and provide guidance and training• Assist in the ongoing evaluation of the functionality of core IT systems• Be a liaison for IT systems with general staff• Be able to translate complex IT terminology to users of all background• Keep current on changes and tools in technology germane to organization

• Manage client data analytics projects including full implementation and reporting (design, planning, building, testing, documentation and deployment) • Database development and management • Support internal functions related to information technology, purchasing, and facility• Build and maintain relationships with providers, staff and external entities• Provide end-user training via one-on-one or train-the-trainer approaches• Work collaboratively with the technology, development, marketing, clinical teams to understand needs of organization• Communicate with providers and directors to identify needs and assist in projects.• Create data maps from all data sources that can be mapped for overall data reporting systems• Prepare and review for annual reports such as UDS report, RSR report, Agency wide data report• Maintain security and confidentiality of all protected health information when analyzing material• Participate in monthly/quarterly Committee / Users Group meeting with Business partners • Supervise IT staff on day to day IT/Data related issues, phone system, and network support including off-hour support

Greater New York City Area

• Development and deployment of custom reporting tools for grant writing and contract management.• Monthly, daily, and custom QAs for program deliverables used for contract monitoring/compliance.• Creation and management and deletion of database and network accounts (internal and external).• Creation and maintenance of ticketing system, prioritize and assign cases to technician.• Presentation/Demonstration of new database(s), software(s), platform(s) to upper management and end-users.• Provide one-on-one and group end-user trainings.• Responsible for resolution of escalated IT tickets.• Review and recommendation of new technologies and supplies.• Maintenance of Active Directory and securities.• Setup of VPN/RDP for Senior Officers to work remotely.

• Development and deployment of custom reporting tools for grant writing and contract management.• Monthly, daily, and custom QAs for program deliverables used for contract monitoring/compliance.• Creation and management and deletion of database and network accounts (internal and external).• Creation and maintenance of ticketing system, prioritize and assign cases to technician.• Presentation/Demonstration of new database(s), software(s), platform(s) to upper management and end-users.• Provide one-on-one and group end-user trainings.• Responsible for resolution of escalated IT tickets.• Review and recommendation of new technologies and supplies.• Maintenance of Active Directory and securities.• Setup of VPN/RDP for Senior Officers to work remotely.

Columbus, Oh

• Tasks involved in events (roamer, supervisor, guest services, security).• Supervised a number of staff to keep events in order.

Louis Armstrong Middle School

Created and implemented lesson plansInstructed students in MathematicsPrepared and assessed examinations and students

Flushing, Ny

• Mentored a high school student through his high school career.• Tutored and help student with curriculum.• Provided cultural and educational experiences.

Paju, Gyeonggi-Do, Korea

• Volunteered for the Paju district of Korea.• Developed activities to incorporate American culture into English lessons.• Organized a mock American community to simulate real life situations.

New York, Ny

Bachelor'S Degree, Mathematics And Computer Science, Senior

Activities and Societies: Today's Math Tutor Tomorrow's Teachers Korean Student Association

High School Diploma, Honors/Regents High School/Secondary Diploma Program