Hang Pham Email & Phone Number

Milford, Ct, Us

New Haven, Connecticut, United States

• Serve as an expert representative of the Systems & Services organization by managing security systems to increase protection.• Manage badge access, alarm systems, and security cameras to enhance safety measures for over 30K students, faculty, and staff.• Partner with Information Technology (IT), Project Managers, Operation Managers, Consultants, and external vendors to assess the needs of over 25 departments throughout campus in order to implement restricted access and security protocols.• Identify digital transformation and automation efforts by collaborating with vendors on updating, testing, and broadcasting security information and safety tips on the LiveSafe app that is leveraged by over 12K users throughout the university. • Liaise between 30 Access Authorizers, while utilizing Power BI for auditing purposes to identify routine and nonroutine system discrepancies and create solutions for troubleshooting issues.• Train new authorizers on standard system operations to ensure knowledge of company regulations and protocols.• Identify and recommend internal policies to promote operational excellence.• Lead the migration of public safety devices to the Next Generation Network (NGN) for buildings across the university, resulting in the successful migration of 20 buildings.• Conducted content audits for 4 websites and expedited redesign logistics to better align with department policies and procedures. • Implemented standard work for new access card requests to improve user accountability and tracking for 14 residential colleges.•Co-created “Best Practice” operating guidelines for Symmetry security systems by standardizing its use across the University.

New Haven County, Connecticut, United States

• Identified skill gaps to create a pipeline for sustainable employment in STEM by providing career readiness to over 30 students. • Championed academic programming by coordinating interview preparation, mock interviews, application support, and technical training to increase each student’s success with receiving internship opportunities. • Oversaw grant writing logistics to obtain over $500K in funding to support faculty in leading multi-year technical training. • Collaborated with the University of New Haven and New Haven Works to share tips on successful technical internship applications. • Produced contracts with vendors and program partners to effectively maintain programs, training, and bootcamps at the university.

New Haven, Connecticut, United States

• Managed an annual security budget of $300K and day-to-day business operations of the Visitor Experience department at the Yale Peabody Museum of Natural History. • Supervised 10 security personnel by monitoring their performance, productivity, effectiveness, and adherence to delegated tasks. • Reviewed invoices for external hires and expense reports, while executing contractual agreements for facility rentals.• Monitored 150 public and private events and programs per year that hosted up to 8K attendees by hiring and coordinating schedules for volunteers as well as security and police staff, in order to support the safety, well-being and protection of university guests. • Decreased external rentals costs to $0 by identifying financial leaks and recommending improvements to the business policy.• Governed event planning operations for the Peabody Museum by managing mailing lists, scheduling caterers, and maintaining vendor relationships, while partnering with the Graphics team to design invitations that helped maximize attendance. • Facilitated point of sale (POS) training, while developing training materials, to ensure 100% compliance with company procedures.• Implemented a new business practice that enhanced the facilitation of interdepartmental communication. • Created Pivot Tables of visitor demographics for monthly leadership meetings to drive strategic program planning.• Held bi-annual board meetings to discuss company concerns and forecast solutions for continuous improvement purposes, resulting in reduced attrition, a decrease in overtime costs, an increase in job satisfaction, and higher visitor satisfaction ratings.

New Haven, Connecticut, United States

• Operated the Science Career Orientation and Readiness Program for Students (Sci. CORPS) that offered professional development at the Yale Peabody Museum of Natural History.• Provided high school Sci. CORPS students with technical work experience in the STEM field prior to attending college. • Onboarded up to 60 high school and college scholars yearly by creating work schedules and facilitating training on technical and soft skills, as well as job responsibilities. • Standardized the Internship Program and created lab safety training to provide underrepresented students with tools and resources to have successful internships. • Served as the primary point of contact for major events that hosted up to 2.1K visitors, while partnering with Visitor Experience and Public Program staff to deliver excellent customer service.

New Haven, Connecticut, United States

• Organized work schedules for up to 10 high school staff members, while pairing over 15 college students with Collection Managers and Scientists throughout Yale University for summer internship opportunities. • Assisted over 15 student interns with final presentations to increase executive exposure and support career development.

Master'S Degree, Applied Physics, 3.92/4.0

Activities and Societies: Outstanding Teaching Award/Oustanding Advising Award Committee

Computer Programming

Completed a 5-week introductory online Python programming course based on material from the first half of Stanford’s introductory.

B.S. (Honors), Physics; Minor In Mathematics; Concentration In Engineering