Hanif A. Young - Msc., Pmp®, Pmi-Acp® Email & Phone Number

Winnipeg, Manitoba, Canada

Greater Winnipeg Metropolitan Area

As the VP-Operations and President-elect at PMI Manitoba Chapter, my role is to champion growth, innovation, and the pursuit of excellence within our vibrant project management community. Here is a glimpse into my journey and the impact our team is making:🔹 Leadership with Vision: At the helm, my goal is to steer PMI Manitoba towards a future where innovation thrives. I'm all about sparking change, drawing on our collective strengths to elevate the project management discipline.🔹 Strategic Direction and Governance: With a keen eye on the bigger picture, I guide our strategic endeavors to resonate with PMI’s global standards. Integrity, compliance, and ethical practices are the cornerstones of our chapter, ensuring we set benchmarks in excellence.🔹 Fostering Community and Connection: I believe in the power of connection. My focus is on creating a space where networking, learning, and collaboration flourish, bringing together professionals from all walks to share, inspire, and grow.🔹 Championing Professional Growth: I am a staunch advocate for lifelong learning and development. By curating a wealth of resources, events, and growth opportunities, I strive to open doors for our members to excel and advance in their careers.🔹 Building Bridges Through Stakeholder Engagement: My mission extends to nurturing strong, strategic partnerships, enhancing our chapter’s influence and reach in the professional community and beyond.🔹 Putting Members First: At the heart of my approach is a dedication to our members' needs and aspirations. Tailoring our initiatives to serve and support our community, I aim to ensure a fulfilling and enriching experience for all.Reflecting on my time with PMI Manitoba since 2020, I am filled with pride at our collective achievements and the stories of success we've authored. It is an honor to continue shaping a future, where our chapter stands as a beacon of project management brilliance.

As the IT Director at PMI Manitoba Chapter, I lead a team of dedicated volunteers in leveraging technology to empower our mission of fostering project management excellence. In this dynamic volunteer role, I am responsible for spearheading strategic technology initiatives that enhance member experiences, streamline operations, and drive organizational growth.Key Responsibilities:Strategic Technology Leadership: I oversee the development and execution of technology strategies aligned with PMI Manitoba Chapter's goals, ensuring innovative solutions that optimize our digital presence and operational efficiency.Team Leadership & Collaboration: Managing a team of passionate volunteers, I foster a culture of collaboration, growth, and excellence. Together, we drive projects, deploy systems, and support the technological needs of the chapter.Digital Transformation & Innovation: Constantly at the forefront of innovation, I drive the chapter's digital transformation by implementing cutting-edge tools and platforms, empowering our members with state-of-the-art resources and services.Systems Implementation & Integration: From Accounting systems to communication platforms, I oversee the implementation and integration of tech solutions that improve workflows, member engagement, and operational effectiveness.Strategic Partnerships: Collaborating with external vendors and partners, I negotiate and manage relationships to ensure the best technological solutions for our chapter.Achievements:Successfully led the transition to a new website and content management tool, resulting in a 30% increase in operational efficiency.Initiated and executed cybersecurity measures, safeguarding member data and ensuring compliance with industry standards.What Drives Me:I am passionate about leveraging technology as an enabler, fueling organizational growth and member satisfaction. My commitment to continuous improvement, coupled with a deep understanding of project management principles.

Winnipeg, Manitoba, Canada

Greater Winnipeg Metropolitan Area

- Managed IT project operations in private and public sector industries, ensuring seamless end-user services and IT service management.- Led Azure Cloud enablement, migration, and management projects, delivering scalable solutions on time and within budget.- Designed and implemented IT Service Optimizing Operating Model to enhance service delivery and efficiency for client firm.- Fostered high-performing, collaborative teams aligned with organizational goals.- Established a PMO framework integrating ITOM principles, improving governance and standardizing processes.- Ensured stakeholder satisfaction through clear communication, issue resolution, and consistent delivery.- Managed vendor relationships to ensure timely delivery and budget compliance.

Winnipeg, Manitoba, Canada

I managed and directed the overall activities of this department in successfully engineering, designing, implementing, and maintaining Public Safety radio and telecommunications systems and infrastructure. My Branch has direct responsibility for emergency services communication and computer facilities, electronic, and telephone services to all operational City Departments. Other responsibilities include:• Lead a diverse team of Engineers, Radio Communications experts and administrative staff in the execution of all Branch duties.• Supervise staff performance management, prioritize work, and prepare multi-year budgets in accordance with standard City operation procedures.• Author bid opportunities, award reports, business cases, briefing notes, status reports, and other critical documents consumed by all levels of the organization including senior executives.• Direct major projects using formal methodologies, organizing and managing client, vendor, consultant, and internal staff to create communications infrastructures for the City’s operational departments.• Oversee 7 day week, 24 hour day maintenance to City’s radio- and telecommunications infrastructure (most City departments) as well as Police, Fire and Ambulance computer and data communications facilities.• Direct repair and maintenance service for radio- and telecommunications, computers, printers, radar guns, robotic devices and sundry other fixed, portable and vehicular electronic equipment.• Direct the engineering and implementation of radio- and telecommunication systems, alarm systems, public address and intercom systems, closed circuit television systems, surveillance systems, and other fixed, portable and vehicular communication and electronic systems.• Provide landline, VoIP and cellular telephone communication service to the internal departments.

Winnipeg, Canada Area

Achievements & Responsibilities - Actively worked in a $50M project portfolio, meeting high-level service delivery and customer satisfaction objectives.- Led process optimizations, resulting in increased operational efficiencies from project management methodologies.- Coordinated with cross-functional teams, in a matrix environment placing emphasis on collaborative success.- Demonstrated flexibility in managing multiple projects simultaneously, adapting to changing priorities and solving complex problems under pressure.- Prioritized stakeholder engagement and training, essential for the consultative support and coaching integral to service delivery.

Greater Winnipeg Metropolitan Area

Achievements & Responsibilities - Led organizational change initiatives for clients across various industries, to support strategic projects.- Developed policies, practices, and procedures related to IT planning, architecture, and business systems analysis.- Effectively implemented standardized project management methodologies, thus reducing project costs by 10%.- Fostered collaboration among diverse stakeholders, increasing stakeholder collaboration by 30% for a BPO client.- Enhanced risk management practices across complex portfolios for a Financial Services client.- Improved communication and coordination across project teams, resulting in an overall project communications boost of 40% for a telecommunications provider.- Managed project portfolio lifecycle activities (planning & prioritization, execution & oversight, stakeholder management, risk management, performance and continuous improvement), for various client firms.- Tailored OCM methodologies, enhancing project outcomes consistent with a client delivery focus.- Created and managed organizational change management plans and deliverables, ensuring alignment with project goals and people-readiness needs. - Managed key project communications using a collaborative approach to obtain stakeholder buy-in.- Drove cross-organizational cooperation to promote and create a diverse and inclusive work culture for clients.

Kingston, Jamaica

Achievements & Responsibilities - Administered enterprise system deployments for successful solution delivery of multiple projects.- Led stakeholder analysis for tech adoption, essential for client engagement strategy success.- Managed an ICT project portfolio, showcasing expertise in multi-project oversight.- Conducted training which was vital to organizational readiness and user competence, post- project implementation.- Influenced strategic project decisions, through effective leadership collaboration with peers and senior management.- Facilitated change with Prosci ADKAR methods and transformative approach to create project success.- Pioneered Avaya solution deployment for clients in hospitality, education and government providing strategic advice and support to key stakeholders.Managed project schedule, vendors and risk for a USD $100K project to implement Avaya Aura solution for the Marriott Courtyard Hotel. ● Managed project budgets, scope, risk, change and schedules of complex Cisco and Avaya implementation projects for several government entities.● Developed project charters, work plans, management plans for all departmental projects, to streamline deployments.● Monitored and controlled projects through clear communication, quick problem resolution and excellent relationship management.

Jamaica

Provision of Network and Voice ServicesUnified communications design and implementation Firewall deployment, Routing and switching Bid management Solution Design and Architecture Design.

Kingston, Jamaica

Achievements & Responsibilities - Championed PeopleSoft cloud migration, ensuring a smooth transition of HR, IT, and Payroll teams to virtual infrastructure.- Engaged diverse stakeholders, leading successful client-centric solution implementation projects.- Developed change management training, and facilitating employee development across diverse teams.- Exercised leadership in high-stake projects, consistent with an organizational culture of empowerment.- Solved project critical path issues, which led to on-time and on-budget project delivery.- Orchestrated multi-disciplinary teams, to create a collaborative work environment.- Prioritized work under pressure, to navigate multiple fast-paced project management demands.

Kingston, Jamaica

Kingston, Jamaica

Kingston, Jamaica

Kingston, Jamaica

• Designed and implemented secure WiFi Infrastructure for 3 Large corporate clients including one large financial institution.• Implement WiFi VPN solutions and secure managed router solution.• Design and implement network segmentation plan including firewall and IDS.• Design and implement secure email and DNS services for the organization• Train and manage a team of Two Engineers and 4 technicians in IT practices, PC repairs and cabling, Windows system administration, WiFi installations, router and vpn configurations and WiFi Security.• Re-wrote the organizational IT Policies and procedures document. Included are network security documentation and preventative maintenance procedures and project change management.

St. Catherine, Jamaica

• Implemented logical and physical network security standards, including those of the Financial Department and protocols across the organization.• Re-engineered the enterprise firewall and IDS systems in use by the organization• Designed and presented corporate Information Systems Strategic Plan for the organization.• Re-wrote the organizational IT Policies and procedures document. Included are network documentation and preventative maintenance procedures as well as change management.• Senior member of project team to design and implement an enterprise IT solution to improve records management and certificate application and tracking.• Implemented and deployed enterprise network antivirus solution (Symantec).• Managed the implementation of IT WAN infrastructure to support three new RGD regional offices.• Established a state-of-the-art server room to house all the company’s critical server equipment and data.• Established site-to-site VPN with strong encryption for all new regional offices.• Deployment, management and migration of email services to Microsoft Exchange 2003 server Enterprise and implementation of a Windows Server 2003 network infrastructure (including Active directory).• Managed and improved wireless LAN at the Registrar General’s Department.• Implemented a HelpDesk System to regulate and accurately track the support management efforts of the IS Team.

Montego Bay, Kingston, Jamaica

Responsibilities & Achievements Logistical Planning and support for a large campus network. Performed comprehensive network documentation and layout for over 1500 Nodes with regular updates as needed. Information security planning and scheduled network security audits. Management and deployment of a Local Area Network (LAN) and Wide Area Network (WAN) that currently supports in excess of 1600 users located in Montego Bay and Portmore, St. Catherine. Deployment and management of Microsoft Exchange 2000 server Enterprise for over 500 users. Implementation and management of a Cisco Network infrastructure which includes Cisco Catalyst 4000 and 6000 Series LAN Switches, Cisco 2600, 3600, 7200 Routers, and Cisco PIX Firewall. Development of LAN architecture and layout for company expansion and development. Design, implementation and deployment of a secured Cisco VPN solution for all remote and mobile users. Implementation of an ATM Network between Jamaica, Lisle, Illinois and all e-SGI Clients. Implementation of Local Frame Relay and ATM between e-SGI locations in Montego Bay, Garmex and St. Catherine. Design and Implementation of Internet access policy using WebSense™ content filtering system. Design and Implementation of Domain Security policy. Implementation and support for QuickBooks Enterprise Solutions Accounting Software. Implementation and support of eTALK Recorder 3.0 Call recording software for Quality Assurance Implementation of Centralized DHCP services for all e-SGI Clients. Design and Implementation of Migration of WAN infrastructure from Frame Relay to ATM. Pbx Administration on the Avaya S8700 Media Gateway and the Avaya G3R Voice Systems supporting over 1200 users and delivering in excess of 100,000 calls daily. Design and implementation of Network management Solution using Solar Winds 2000 Engineers Edition and HP Open View Network Node Manager.

St. James And St. Catherine, Jamaica

● Implemented wide-area network project to support call centers in two separate regions, supporting 4000 agents.● Managed and Implemented eTalk software project, to improve agent call quality.● Planned, designed and controlled project to implement enterprise helpdesk, for efficient user support activities.● Salvaged project to implement email services via Microsoft Exchange 2000 server Enterprise, supporting over 3000 users and streamlining internal and external communications.

Kingston, Jamaica

• Management of a team of individuals through weekly goal-setting, evaluation and feedback to ensure positive operation of the center’s mission-critical systems.• Implementation of departmental policies and procedures for day-to-day operations of IT, such as disaster recovery, backup, and server maintenance.• Maintenance and Troubleshooting of CISCO VOIP equipment to ensure 99% system uptime for daily operations of the center.• Implementation and maintenance of MS Exchange 2000 mail server.• Maintenance of a Windows 2000 Network Infrastructure.• Implementation of on-line help desk system to track technical faults on a daily basis.• Provision of weekly management reports on IT operations and targets.• Maintenance of TrueDial, ETS and DialMatrix dialing systems through liaison with the appropriate vendors and support staff.• Maintenance and monitoring of WAN equipment as well as troubleshooting and error reporting on the same.• Daily evaluation of system performance through error analysis reports submitted by IT staff.

Kingston, Jamaica

• Network and Systems Administration in Windows NT 4.0/2000 environment.• PBX Installation and Administration including voicemail and systems support on the Nortel Networks Option 11C PBX System.• Installation and configuration of Symposium Call Centre Server v.4.0, including two call centre reader boards for monitoring call traffic into a Call Centre of in excess of 250 persons.• Installation, configuration, and administration of InterVoice Brite IVR Application and Pipkins Vantage Point 7.0 software for scheduling Call Centre Agents.• Provide Help Desk support for in excess of 325 Windows NT 4.0/2000 clients on a daily basis for all desktop applications, database connectivity, network connectivity, PBX issues and other end-user problems that may be experienced.• Management and Support of over 300 users on Corporate Business Systems including Microsoft Great Plains eEnterprise v6.0, Seagate Crystal Reports 8.5, Oracle 8i Client, ASC Sentori Customer Care and Billing System 3.0, Microsoft Visual Studio Enterprise Edition 6.0, Intec Systems Interconnect 6.0 and DigiReports Report Manager 1.0.• Router setup, configuration and switching using CISCO catalyst switches and routers to achieve network segmentation and improve security.• Maintain Network security using SecurID for remote users and Checkpoint 2000 Firewall.• Maintenance of servers via daily monitoring of event logs and weekly server reports.• Performed Network documentation, network access and layout documentation using MS Visio.• Implemented daily, weekly and monthly backups of Windows NT 4.0/2000 and Unix servers using Veritas BackupExec v8.0.• Implementation of off-site storage for and rotation of weekly backup tapes.• Antivirus prevention, maintenance and monitoring using Norton Antivirus Corporate Edition v7.0.• Responsible for all new computer hardware and software recommendation, acquisition, installation and end-user support.

Kingston, Jamaica

• Functioned as company Web Master and Lotus Domino Administrator• Worked on project implementation team for the First Life fastcard® electronic health insurance card.• Commenced design and development of the company’s website: http://www.firstlife.com.jm/.• Mail Server Administration on Lotus Domino.• LAN Maintenance and Setup.• Lotus Notes deployment and support to end-users.• Management and administration of IBM Secure Way Firewall.• SQL server 7.0 Database Administration.• Remote Access Server and Web Server configuration and setup on Windows NT 4.0 to facilitate online access of the company’s Pension System.• Completed training on Lotus Domino 5.0 for the Certified Lotus Professional Program.

Master Of Science, Computer-Based Management Information Systems

Bachelor Of Science (B.Sc.), Electronics And Mathematics, Honours

Activities and Societies: Electronics Club, U.W.I. Dance Society, Tennis, Track & Field, Debating

High School Diploma / Sixth Form Certificate, C.X.C. / G.C.E

Activities and Societies: Key Club, Interact Club, House Captain, Prefect, Lifesavers, Acting, Fundraising, Track & Field, Tennis.