Junyi Chen Email & Phone Number

Winnipeg, Manitoba, Canada

• Consistently ranked as a top-performing salesperson, exceeding individual sales targets by an average of 20%.
• Uncovered customer needs and recommended personalized solutions, resulting in a 10% increase in customer satisfaction scores.
• Built strong customer relationships and enhanced engagement through WeChat, boosting customer retention by 15%.
• Maintained up-to-date product knowledge of luxury brands like Canada Goose and Moose Knuckle, using it to improve customer interactions and satisfaction.
• Supported store merchandising efforts, contributing to an organized and inviting shopping environment.

Winnipeg, Manitoba, Canada

• Developed rapport with clients by understanding their unique needs and offering tailored recommendations, increasing referrals by 10%.
• Managed social media campaigns, driving customer engagement and generating new leads.
• Delivered accurate, detailed information about Canadian schools, establishing trust and securing long-term relationships.
• Resolved customer issues by creating step-by-step action plans, improving overall satisfaction.

Shanghai, China

• Led and trained a team to produce customer-focused video content, improving brand engagement by 25%.
• Managed social media updates and market research, contributing to seamless project execution and increased brand visibility.
• Analyzed customer data and provided insights to improve marketing strategies and optimize product placement.

Shanghai, China

• Worked with Product technical teams and sales teams to define the marketing scope and branding information
• Acquired necessary data from the Business Intelligence team and IT teams for updating the product backlog
• Conducted marketing research of the competitor's products and generated competitive analysis on new features, user needs, application drivers, and trends in the market
• Updated company client info and events system and recorded/archived all internal communication
• Used CRM software and email tracking systems and collected information from other property websites
• Organized the served as an administrative assistant in several tasks, such as calculating and recording department expenses, running errands, taking inventory of new merchandise, and packaging and mailing tasks to.

Shanghai, China

Project Management Diploma, Business/Commerce, General, Project Management Diploma & Management Certificate (Chartered Managers Canada)

This program equips graduates with the essential skills of project management and is aligned with the knowledge requirements of the.

Master Of Arts - Ma, Mass Communication/Media Studies

Bachelor Of Arts (B.A.), Spainish

Activities and Societies: chamber chorus