Utkarsh Singh Email & Phone Number

Winnipeg, Manitoba, Canada

Designed marketing collaterals using design tools like Canva, and Photoshop for LinkedIn adhering to brand guidelines and optimizing SEO content for a higher engagement rate.Create internal communication like social media posts, articles on LinkedIn, websites, and conference brochures.Prepared SEO guidelines and relevant copy edits, hashtags, captions, and keywords for weekly carousel posts.Designed and maintained a graphic design asset list which included short-form videos… Show more Designed marketing collaterals using design tools like Canva, and Photoshop for LinkedIn adhering to brand guidelines and optimizing SEO content for a higher engagement rate.Create internal communication like social media posts, articles on LinkedIn, websites, and conference brochures.Prepared SEO guidelines and relevant copy edits, hashtags, captions, and keywords for weekly carousel posts.Designed and maintained a graphic design asset list which included short-form videos, photography content, carousel posts, and campaign collaterals. Show less

Winnipeg, Manitoba, Canada

Provided expert advice on managing and processing chargeback requests for credit card customers.Leveraged extensive product knowledge to resolve client issues related to Neo Mastercard and other services, providing tailored solutions that meet individual needs.Managed real-time courier queries, achieving 100% quality assurance scores in time utilization, chat/call quality, and partner ratings over 3 consecutive months.Escalated and resolved high-risk customer issues, reducing… Show more Provided expert advice on managing and processing chargeback requests for credit card customers.Leveraged extensive product knowledge to resolve client issues related to Neo Mastercard and other services, providing tailored solutions that meet individual needs.Managed real-time courier queries, achieving 100% quality assurance scores in time utilization, chat/call quality, and partner ratings over 3 consecutive months.Escalated and resolved high-risk customer issues, reducing resolution time by 15% through improved communication and documentation processes.Assisted, performed business processes and financial transactions including chargebacks, deposits, withdrawals, and bill payments.Secured 30+ 5-star reviews, maintaining a 100% customer satisfaction rating for quality, accuracy, and timely service delivery. Show less

ExamOnline is one of the leaders in the Education technology vertical with its proprietary exam engine. In this role, I was responsible for running campaign strategies which included SEO optimization through keyword building on our own and paid content distribution channels like Gartner, Website, and Google Ads. I developed and monitored content development for ExamOnline's social channels and paid Gartner channels to drive ROAS growth and further build robust SEO rankings. -Coordinated… Show more ExamOnline is one of the leaders in the Education technology vertical with its proprietary exam engine. In this role, I was responsible for running campaign strategies which included SEO optimization through keyword building on our own and paid content distribution channels like Gartner, Website, and Google Ads. I developed and monitored content development for ExamOnline's social channels and paid Gartner channels to drive ROAS growth and further build robust SEO rankings. -Coordinated with the Gartner Marketing team for PPC campaigns and listings on Gartner and other review websites like G2.com, Capterra, TrustRadius, SourceForge, Hunt, and Software advice.-Developed and implemented digital marketing campaigns on Google Ads for brand awareness, increasing user acquisition by 15% in Q2 2022.-Monitored website reviews including targeted email outreach to reviewers and analyzed PPC strategies to enhance campaign performance.-Coordinated communication strategies for the leadership team, managing a monthly communications calendar for ExamOnline.-Managed content strategies, aligning with brand guidelines and advising business teams on content delivery, including copy and captions.-Monitored and updated social media channels (Meta, YouTube, LinkedIn, Gartner), driving a 1.8% engagement increase on LinkedIn and Meta Business Suit-Created content for media relations, intranet emails, corporate presentations, webpages, and RFPs, enhancing internal and external communications.-Organized events such as town halls, conferences, and media announcements, supporting both internal and external audiences. Show less

Winnipeg, Manitoba, Canada

In my role, I spearheaded the rollout of exciting new product launches across Europe and the Asia-Pacific regions, leveraging a combination of innovative marketing strategies. From orchestrating impactful print and event advertising campaigns at exhibitions both domestically and internationally to conducting thorough keyword research and optimization through SEO and search engine marketing, I ensured our message reached the right audiences at the right time. Utilizing tools like Google… Show more In my role, I spearheaded the rollout of exciting new product launches across Europe and the Asia-Pacific regions, leveraging a combination of innovative marketing strategies. From orchestrating impactful print and event advertising campaigns at exhibitions both domestically and internationally to conducting thorough keyword research and optimization through SEO and search engine marketing, I ensured our message reached the right audiences at the right time. Utilizing tools like Google Analytics and Salesforce, I meticulously analyzed lead traffic, continuously fine-tuning our approach to enhance key performance indicators such as CPC, organic CTR, campaign ROI, and keyword rankings. Show less

Mumbai, Maharashtra, India

TATA AIG is a name synonymous with the leading insurance provider. In this exciting role, I managed key strategic accounts in the western zone of India to drive business growth. My key responsibilities included business development where I was able to increase the product holding ratio by 15% and service a Travel and Motor insurance portfolio of $3Mn.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Marketing Management Diploma, Marketing/Marketing Management, 4.0

Master Of Business Administration (Mba), Marketing, 3.9