Hannah Reitz Email and Phone Number
Hannah Reitz work email
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Hannah Reitz personal email
As an analytical and process-driven Operations Leader with a robust background in managing diverse projects, I thrive on directing process improvement initiatives, coordinating system implementations, and driving efficiency. My experience spans various roles where I have developed strategic plans and set clear expectations to empower teams to complete tasks accurately and on time. Collaboration with cross-functional teams to prioritize objectives, streamline processes, and deliver exceptional customer experiences is at the heart of my approach.Professional Highlights:Gifted Travel Network:Vice President of Operations (2023 – Present)Director of Business Operations (2022 – 2023):Led a restructuring initiative to establish the Operations department, defining processes and expectations.Implemented a new CRM system, reducing booking time by 93% and labor demands by 40%.Enhanced IT infrastructure and cybersecurity, achieving a 100% pass rate on security tests.Introduced Performyard for standardized performance reviews, increasing employee engagement.Parexel:Customer Advocacy Analyst (Remote) (2016 – 2018):Increased client feedback collection, leading to data-driven decision-making.Recognized by executive leadership for initiative in preventing major service disruptions.Baltimore Elite Martial Arts Academy:Business Office Manager (2010 – 2016):Directed day-to-day operations, including customer relations, financial management, and human resources.Implemented process improvements, leading to 20% overall growth.With a Bachelor of Science in Health Administration and an Associate of Science in Biology, my educational background supports my practical experience in operations and business management.My core competencies include operational excellence, project management, team leadership, process improvement, compliance, strategic planning, technology implementation, financial acumen, training & development, customer experience, contract management, and conflict resolution.Let's connect to explore how we can collaborate to drive business growth, streamline operations, and deliver exceptional customer experiences.
Gifted Travel Network
View- Website:
- giftedtravelnetwork.com
- Employees:
- 17
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Vice President OperationsGifted Travel Network Sep 2023 - PresentMooresville, North Carolina, United StatesManages teams spanning between Finance, Operations, and Service Delivery. Provides strategic direction and creates processes and procedures to maximize efficiency and productivity. Directs all hiring to build high-performing teams and achieve organizational goals. • Promoted from Director of Business Operations to Vice President of Operations due to exceptional knowledge, leadership, and performance.• Reduced email volume by 30% and increased efficiency by implementing a structured form for advisors to submit requests while streamlining processing by service team.• Spearheaded selection and implementation of a new CRM system impacting 30 employees and nearly 400 travel advisors; partnered with sales team to conduct beta testing, worked with developers on customization, managed data transfer, and led trainings to promote system adoption.• Decreased time required to enter bookings by 93% and generated 40% reduction in overall labor demands through automating processes and introducing a new CRM system.• Oversees contract with managed service provider and develops quarterly budget to support IT infrastructure, equipment updates, cybersecurity, and system enhancements; strengthened security features and training to reduce risk of cyberattacks achieving 100% pass rate on first company test.• Implemented Performyard to standardize performance reviews, improve feedback and recognition processes, manage data, and increase employee engagement.• Coaches and mentors team members to enhance leadership skills and performance; leverages predictive index to tailor communication style and feedback to employee preferences.
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Director Of Business OperationsGifted Travel Network Sep 2022 - Sep 2023Mooresville, Nc• Reviews travel advisor contracts and assists with negotiating terms and agreements; ensuring compliance with company policies and legal regulations.• Renews annual seller of travel licensing and travel industry credentials in accordance with individual state requirements and federal guidelines.• Established Operations department following restructuring to split from Finance department; designed employee handbook, defined org chart, and set clear processes and expectations.
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Business Operations AnalystGifted Travel Network May 2019 - Sep 2022Mooresville, North Carolina, United StatesResearched, troubleshot, and resolved commission and payment issues for more than 300 travel agents across the country providing prompt responses to email requests. Received and processed commissions, accurately allocating and applying payments within established timelines. • Onboarded new advisors and delivered training on company policies, procedures, and software systems; recommended process improvements to decrease onboarding time.
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Customer Advocacy Analyst | Marketing AssociateParexel Dec 2016 - Dec 2018DecentralizedIncreased participation in client satisfaction phone interviews and surveys to collect feedback and derive actionable insights to support data-driven decision making. Managed scheduling and distribution of surveys to optimize data collection. • Prevented major service disruption by creating a workaround and recoding entire survey to maintain business operations; recognized by executive leadership for taking initiative and finding a solution.• Launched a new group survey program, collaborating with group director and key stakeholders to design targeted questions, coordinate rollout, and present findings to management.• Generated reports detailing customer satisfaction metrics and Net Promoter Scores (NPS) for inclusion in monthly newsletters to diverse business units. -
Business Office ManagerBaltimore Elite Martial Arts Academy 2010 - 2016Baltimore, MarylandDirected day-to-day operations, including customer relations, vendor management, financial management, human resources, and sales. Managed a team of six full-time employees and multiple part-time and seasonal associates to deliver high-quality service and support. • Hired and trained staff ensuring proper coverage based on program enrollment and schedule.• Implemented process improvements to automate and streamline accounts payable, accounts receivable, financial reporting, and recordkeeping leading to 20% overall growth.• Managed facility remodel project ensuring compliance with contract agreements, timelines, and budgets; coordinated layout to optimize available space and traffic flow.• Consulted with owner and directors to adjust pricing according to current market trends and competitive analyses to enhance profitability.• Educated prospects on available programs and pricing delivering strong value propositions to secure new contracts, increase renewals, and drive sales.• Slashed expenses and increased revenue through bringing collections process in-house.• Supported company rebranding through sourcing vendors and negotiating agreements for promotional items featuring new logo.
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Insurance Administrator And Front Desk ManagerInvision 2007 - 2010Salem, Virginia, United States
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Assistant Manager/Veterinary AssistantValley Animal Hospital 2000 - 2007Roanoke, Virginia, United States
Hannah Reitz Skills
Hannah Reitz Education Details
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Biology, General
Frequently Asked Questions about Hannah Reitz
What company does Hannah Reitz work for?
Hannah Reitz works for Gifted Travel Network
What is Hannah Reitz's role at the current company?
Hannah Reitz's current role is Fostering Operational Excellence focusing on Process Optimization, Team Building, Change Management | Increased Diversity Hiring | System Implementation | Animal Advocate.
What is Hannah Reitz's email address?
Hannah Reitz's email address is ha****@****ork.com
What schools did Hannah Reitz attend?
Hannah Reitz attended University Of Phoenix, Virginia Western Community College.
What skills is Hannah Reitz known for?
Hannah Reitz has skills like Customer Satisfaction, Customer Retention, Customer Experience, Customer Insight, Teamwork, Customer Support, Customer Experience Management, Client Focused, Accounts Receivable, Finance, Project Management, Data Management.
Who are Hannah Reitz's colleagues?
Hannah Reitz's colleagues are Taylor Sweet, Lybbi Hebel, Emily Kessler, Meredith Calloway, Lorin T., Mac Cochrane, Céleste Auger-Munshi.
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