Nate Harper Email & Phone Number

Irvine, CA, US

Irvine, California, United States

Irvine, California, United States

Newport Beach, California, United States

• Analyzed client behavior to help create a model that efficiently raised productivity and time to pay KPIs, lowering outstanding cash balances and increasing positive agent interactions
• Worked on a project to analyze cash application, lowering outstanding cash from $2m to under $20k
• Chosen as spearhead to integrate lease program to M&A offices, implementing new financial analytic procedures to improve KPIs to meet company standard.
• Became go-to leader and trainer on lease program for internal staff, trained new staff and senior staff on updated processes
• Analyzed 30+ deals per week on average, reaching 50+ per week during peak times, exceeding total deals processed KPIs while still meeting time to pay and accuracy KPIs
• Analyzed hundreds of closing leases and escrows

Newport Beach, California, United States

• Crafted effective communication procedure for collection of delinquent and past-due accounts, raising compliance 41%
• Developed and implemented communication strategy for collecting and increasing insurance goals, increasing compliance 22%
• Ensure daily operation of commercial properties across the southwestern United States, creating daily task lists for maintenance staff and vendors, writing 20-30 work orders a month
• Act as liaison to tenants, vendors, legal counsel, and ownership to organize, coordinate, and manage multiple projects at a time
• Created and administered daily operation overhauls, oversaw and trained senior managers across multiple departments on updated processes

Cerritos, California

• Researched and championed procedural overhauls to foreign currency transactions, creating, training, and implementing coordinated strategy amongst team members
• Assessed and ensured compliance on record-high client transactions per hour while prioritizing outstanding service to clients
• Advised and trained team members in order to reach monthly and annual service goals

Buena Park, CA

• Analyzed and collaborated with management to lower product and labor costs while maintaining goal- level secret shopper service scores
• Coordinated nightly gross sales and tip-out calculations for all staff members, analyzing and correcting all discrepancies
• Trained newly hired employees on all relevant procedures and education modules, ensuring that all newly hired team members met all time-restricted goals on training

Provo, Utah Area

Bachelor Of Arts - Ba, Business Administration

Associate In Science For Transfer, Business Administration And Management, General

Education record