Marcia Harrison Email & Phone Number

Fremont, California, United States

Fremont, California, United States

Nextracker is the leading provider of intelligent, integrated solar tracker and software solutions used in utility-scale and ground-mounted distributed generation solar projects around the world. Our products enable solar panels in utility-scale power plants to follow the sun’s movement across the sky and optimize plant performance. With over 100 gigawatts shipped worldwide, Nextracker leads the solar industry with solar tracker technologies that optimize and increase energy production while reducing costs for significant plant ROI.

Springfield, Illinois Area

Project Manager – EMEA & APAC (June 2017 – Jan 2022)Project Manager – EMEA (June 2015 – June 2017)*EMEA – Europe, Middle East, Africa and India*APAC – Asia Pacific As the face of the EMEA & APAC teams with the BUNN headquarters office, proactively network to establish effective working relationships with all groups, internally and externally which enables the accomplishment of complex tasks. Work closely with the region VPs and Sales Managers of the EMEA & APAC teams on sales reports and inventory analysis to achieve monthly, quarterly, and annual sales budget and sustainable long-term growth. Collaborate with sales and engineering teams to drive new developments and product modifications based on market intelligence for key opportunities in the EMEA & APAC Region Train all levels of the international team members (account administrators, sales managers, technical managers, directors, VPs) on BUNN procedures, standards, enterprise tools, and best-practices. This includes the US and international based team members. Communicate across the enterprise, including senior management, regarding all aspects of EMEA & APAC regions: sales, new product status, marketing needs, etc. Subject Matter Expert on Salesforce CRM for the International Department. Share best-practices and promote collaboration between the two regions (EMEA & APAC) Support EMEA & APAC tradeshows: work with technical & sales leaders and BUNN Springfield to manage deadlines and ensure show equipment, accessories and marketing materials are delivered on time at minimal cost.

Springfield, Illinois Area

 Ensured accurate/timely order entry. Ensured accurate pricing. Single point of contact for all direct customer inquiries. Assisted with technical product inquiries and facilitated communication with stakeholders. Anticipated and identified customer requirements related to importation. Coordinated exportation with freight forwarders providing a seamless transaction for the customer. Monitored transportation and delivery of products throughout the entire supply chain. Managed customer expectations and worked to resolve issues if expectations were not initially met. Identified areas to improve processes and lead projects that implemented new processes. Consistently applied US Export Regulatory Policies and Procedures for international shipments. Empowered customers to be self-sufficient through education of BUNN's website Provided and analyzed sales data to support sales team and project managers.

Austin, Texas Area

 Acted as primary point-of-contact for customer accounts in specified geographies. Maintained customer relationship by understanding, anticipating and identifying their product and service needs. Coordinated international customer transactions to provide value-added services to satisfy international customer needs. Quickly resolved customer issues and proactively resolved process issues to contribute to customer satisfaction. Consistently applied US export regulatory policies and procedures for international shipments. Managed customer transactions to include international quotations, inquiries, back orders, promise dates, POD's, freight claims, payment deductions and discrepancies utilizing both domestic and international order management systems. Identified opportunities to improve customer service and customer satisfaction levels and implemented processes as appropriate. Used good business judgment to escalate items to management when customer satisfaction is at risk. Developed solutions and alternatives in resolving customer complaints and complex issues. Worked with 3M Divisions, Subsidiaries and End Customers to provide a high level of Customer Service & account responsibility. Prepared appropriate order processing documentation such as shipping documents, customs paperwork as required. Established and maintained excellent working relationships with various 3M contacts; internal and external. Managed the entire supply chain, from order entry to delivery to customer. Maintained communication with other departments to deliver the correct order in a timely manner. Consistently provided excellent customer service

Austin, Texas Area

 Provided customer service and enrichment to the digital lifestyles of Apple customers. Provided complete and appropriate technical solutions for iPhone users. Listened attentively to customer’s needs, reaching agreement about their issue and driving it to a resolution. Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach. Educated customers about Apple’s support options, online tools, and self-help or tutorial training resources..

Austin, Texas Area

 Revised, translated and adapted marketing material originally in English into Portuguese and Spanish. Supported the Latin America sales associates by answering their questions and responding their requests via e-mail and phone. Participated in the planning and organization of the 2007 Citizens International Sales Convention held in Monte-Carlo, Monaco. Participated in the planning and organization of the 2008 Citizens International Sales Convention held in Estes Park, Colorado. Built up the material and presentations used by the International Marketing Department for training of new sales associates in the U.S. and abroad. Interpreter Portuguese/English and English/Portuguese.

Maringá Area, Brazil

 Completed all documents required by the various Brazilian Departments to allow the manufacturing unit to operate Revised, translated and adapted active ingredients information (marketing and technical) originally in French and English into Portuguese Developed procedures for implementation of ISO 9001:2000 Participated in the development and implementation of GMP (Good Manufacturing Practices) Managed active ingredients importation processes from France to Brazil Tabulated importation costs and calculated the active ingredients prices that were applied in Brazil Held technical-sales meetings at Brazilian cosmetic companies presenting the active ingredients to R&D Departments. Developed concepts proposals for active ingredients for Brazilian cosmetics industries Key-interface with parent company in France Managed the participation of Solabia in trade conventions and other events in Brazil. Executed importation and exportation of active ingredients and equipment Trained administrative staff

Professional Certification, Project Management

Postgraduate Degree, Business Administration

Bachelor'S Degree, Chemical Engineer