Marcia Harrison Email & Phone Number

Carlsbad, Ca

• Created and managed project plan to track progress, defined task and roadmaps.• Monitored project status, ensuring that the project meets the business objectives and is staying on schedule.• Managed data pulls and submitted documents to clients through SFX on schedule.• Facilitated and Coordinated User Acceptance Testing.• Created tailored onboarding procedures for new users allowing for a quicker and more efficient onboarding experience.• Conducted analysis of existing business processes to identify inefficiencies and areas of improvements.• Managed Jira tickets and worked with cross-functional teams to implement best practices.• Communicated with leadership giving status updates, Risk and Issues.• Facilitated meetings with various groups regarding the plan for successful data migration.• Standardized business processes and procedural documentation using as-is and to-be analysis.• Gathered business requirements for agile projects using story mapping and interview.

Omaha, Nebraska, United States

• Conducted working sessions with new partners and assisted them with their system setup for a successful go live status and provided guidance until they are transitioned to support.• Built stakeholder assessments for leadership alignment, change readiness, capability and end-user awareness. • Worked with the product owner to make sure sprints are being executed.• Lead and facilitated meetings with stakeholders to ensure adoption of new initiatives.• Facilitated meetings to make sure project timelines stayed on track.• Developed strategies and executed plans for implementation and user engagement for new programs that came online.• Provide briefings to leadership to include risk and issues.• Drive consistent communication and project tracking for stakeholder visibility and internal awareness.• Worked with the Training team to identify and assist in the development of training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials.• Provide training support during the implementation phase.

Maryland

• Conducted research and produced reports using Salesforce solutions.• Reported on risk/issues and provided risk management and mitigation to leadership.• Managed and reviewed company compliance requirement documents.• Client liaison supporting team members and stakeholder as the go between in proactively preparing to meet client’s needs.• Identified opportunities and facilitated significant improvements to processes and systems.• Performed research and risk assessment for Segregation of Duties (SOD) and began creating a plan of action.• Presented written reports defining plans, problems and resolution to leadership.• Managed testing groups and reviewed documentation for system upgrades.• Created and published weekly status reports.

Virginia

• Lead a team of 8 and completed the migration of data to a new case management platform.• Elevated operational effectiveness, functionality, cost efficiency, and contract compliance by improving business processes.• Coordinated User Acceptance Testing making sure projects has been thoroughly tested prior implementation. • Maximized user performance, as well as optimized compliance with procedures and documentation by identifying and filling gaps in knowledge and operational implementation.• Determined and resolved potential risk as well as budget disparities by rolling out mitigation plans to communicate relevant information to senior management.• Implement standardized processes for case intake, triage, escalation, and resolution for support cases.• Change management assessment, evaluation, and monitoring of metrics to make sure project stays on track.• Created documentation such as project plans, performance work statements, statement of work, SRS, RTM and User Stories.• Assisted in data migration to the Electronic Health Records Modernization system.• Worked with the PMO in supporting, monitoring, and tracking of projects for establishing objectives. • Reviewed and approved deliverables submitted by vendors.• Collaborated with Product Owners to create Product/Sprint plans consistent with Agile methodologies.• Provide briefings to leadership regarding project status.

Maryland, United States

• Accomplished standards of organizational cohesiveness by planning and implementing efficient processes for workflow standardization.• Facilitated meetings with stakeholders communicating the project status as well as Risk and Issues.• Provided advisory support to senior management for robust solutions to execute companywide process improvements.• Worked with stakeholders to gather requirements and write user stories.• Liaison between development teams and clients.

Virginia, United States

• Supported the PMO in monitoring and tracking that resulted in successful project completion.• Accelerated major workflow processes by delivering assistance in strategic integration using BPM.• Capitalized on various Department of Defense initiatives by spearheading and navigating project deliverables from start to finish, as well as delivering exceptional customer services.• Participated in project governance, roles, responsibilities, and outcomes are maintained and improved.• Facilitated meetings with stakeholders and reported project status and risk/issues impacting the schedule.• Lead project management transformation and change management initiatives.• Met with stakeholders to provide a status update.• Preparation and coordinated information provided to RFIs, RFPs, and other written responses.• Utilized QM rational tool suite to execute extensive user acceptance testing, while tracking and reducing defects.• Facilitated user Acceptance Testing.