Harry T. Email & Phone Number

Texas, United States

Irving, Texas, United States

Delivered technical support for Trend Micro products, including Apex One, Deep Security, Cloud One, and endpoint protection solutions, resolving complex deployment, integration, and migration issues across various environments.Managed customer migration processes from on-premises to SaaS solutions like Apex One as a Service, coordinating data migration, security policy deployment, and configuration to ensure seamless transitions and accurate data integration into Vision One for… Show more Delivered technical support for Trend Micro products, including Apex One, Deep Security, Cloud One, and endpoint protection solutions, resolving complex deployment, integration, and migration issues across various environments.Managed customer migration processes from on-premises to SaaS solutions like Apex One as a Service, coordinating data migration, security policy deployment, and configuration to ensure seamless transitions and accurate data integration into Vision One for comprehensive threat visibility.Provided expertise on endpoint protection products, including full disk encryption and email security solutions like IMSVA and IWSVA, offering best practice guidance on configuration and management.Streamlined troubleshooting by utilizing internal diagnostic tools and developing scripts in Python and PowerShell, enhancing issue resolution efficiency and improving automation with Vision One to accelerate response times through backend system synchronization.Led incident response efforts, analyzing security events, responding to network threats, and conducting root cause analysis for security incidents, while ensuring rapid remediation and minimizing risks to customer environments.Collaborated with cross-functional teams, including development, sales, and customer success teams, through platforms like Jira, Atlassian, Teams Chat, to resolve complex security issues, improve service delivery, and ensure customer satisfaction.Conducted remote troubleshooting via Microsoft Teams, delivering detailed documentation and best practices for optimizing security configurations.Used Salesforce for incident management, tracking, and prioritizing customer issues, while creating and updating knowledge base documentation to improve customer self-service and provide clear guidance on Trend Micro solutions. Show less

Irving, Texas, United States

Customer Support Team:Provided technical support for a variety of Trend Micro products, including on-premises, hybrid-cloud, and SaaS solutions like Apex One, Deep Security, and Vision One, also resolving complex deployment and migration issues and managing integrations for customers transitioning to SaaS by coordinating data migration and security policy deployment.Provided expertise on endpoint protection products, including Full Disk Encryption and Email security solutions like CAS… Show more Customer Support Team:Provided technical support for a variety of Trend Micro products, including on-premises, hybrid-cloud, and SaaS solutions like Apex One, Deep Security, and Vision One, also resolving complex deployment and migration issues and managing integrations for customers transitioning to SaaS by coordinating data migration and security policy deployment.Provided expertise on endpoint protection products, including Full Disk Encryption and Email security solutions like CAS, IMSVA, and IWSVA.Utilized internal diagnostic tools to streamline troubleshooting and enhance resolution efficiency.Enhanced the automation of integration processes with Vision One by developing and implementing advanced scripting solutions using Python and PowerShell, resulting in increased efficiency and streamlined workflowsConducted remote troubleshooting via Microsoft Teams, offering documentation and best practices to optimize security configurations.Used Salesforce for incident management, effectively tracking and prioritizing customer issues.Created support documentation in the knowledge base, improving self-service capabilities.MDR (Managed Detection and Response) Team:Developed expertise in threat detection and response by analyzing security events and logs, and responding to incidents in real-time using tools like Splunk and Wireshark, as well as internal resources. Engaged with threat intelligence platforms, such as VirusTotal, to improve incident response and maintain situational awareness. Generated tailored monthly security reports for customers, collaborating with senior engineers on root cause analysis and risk mitigationCustomer Experience Team:Acted as a liaison between customers and product development, gathering feedback for feature enhancements. Focused on improving customer engagement by identifying security management pain points.Conducted training sessions to help customers understand product capabilities and enhance their cybersecurity posture. Show less

Irving, Texas, United States

Received training in Amazon Web Services, Microsoft Azure, and Trend Micro solutions.Engaged in numerous threat defense challenges to deep expertise in penetration testing and threat defense methodologies.Acquired practical knowledge of Linux and IT fundamentals through hands-on laboratory experiences.Delivered a final project presentation to a panel of Trend Micro leaders, addressing a customer’s challenges and identifying tailored solutions from Trend Micro’s portfolio.

Southlake, Texas, United States

Bachelor Of Science In Information System, Information Systems, General

Associate Of Science - As

Activities and Societies: Phi Theta Kappa club