Harsh Patel Email & Phone Number

South Milwaukee, Wi, Us

• Acting as the operational point of contact for client relationships.• Collaborating with customers operational teams to ensure their needs are met and to encourage mutually positive outcomes.• Establishing and managing long-term relationships with stakeholders, internally and externally.• Understanding existing customer requirements and creating design documentation, configuring system when required.• Supporting the commercial development teams throughout the sales process.• Acting as the point of contact for customers, ensuring the offshore teams have all the required information to configure a project when required.• Ensure all projects have an up-to-date Project Plan, Communication Plan, and associated specification documents for delivery.• Act as an internal escalation point for project-related system issues in customer projects.• Troubleshoot and resolve configuration issues, and where appropriate raise support tickets with 3rd party.

Deerfield, Illinois, United States

• Designing, configuring, and testing clinical data systems to complete the operational delivery of MRN projects including eSource and Telemedicine.• Set up and configure the systems/EDC to deliver the documented requirement within the projecttimelines.• Partner with the Clinical Systems team to implement related data integrations with third-party systems. (e.g. transfer of data to EDC system).• Communicate with internal and external stakeholders to gather the information required tocomplete design and configuration activities.• Served as the main point of contact for questions from internal and external stakeholders on clinical system functionality, during the configuration and testing phases of MRN projects.• Identify further opportunities for core system development, additional data capture methods, data integrations, and process optimization.

Madison, Wisconsin

• Managing data for 75+ oncological research studies for four departments (Basket, Biospecimen, 1SP, and VA) while collaborating with PI, doctors, nurses, and clinical research teams/coordinators• Collecting and abstracting subject data from medical records system (EPIC) and other source documents to enter in the sponsor’s EDC (Electronic Data Capture) systems• Working concurrently on multiple data management projects, as well as, running/preparing accurate and timely reports• Performing internal data review and assisting the trial team on any issues, study coordination, and data needs during the study• Responsible for coordinating, preparing, liaising, and being the main point of contact for study sponsors/monitors/CRAs visiting the UW Cancer Center

• Provided support assistance for people with various backgrounds, disabilities, and mental health needs• Worked under strict standardized processes and followed strict procedures to file data entries in logbooks, journals, and care plans to precisely track patient progress• Provided daily status reports to upper management• Worked to improve and enhance patient lives through effective and compassionate care• Worked under cross-function team to administer medication as directed by a physician• Developed problem-solving skills by collaborating with other team members to fulfill daily various needs of patients• Developed rapport with patients to create an efficient, safe, and trusting environment for care

Iowa City, Iowa Area

• Performed administrative and office support activities using EPIC software to prioritize work and demonstrate state-of-the-art organizations and time management abilities to assist and enable multiple supervisors, physicians, and advanced practice registered nurses while following a patient’s confidentiality and HIPPA standards• Managed and edited four different departmental websites based on management objectives• Worked directly with the IT department and Palliative care department manager to achieve a smooth transfer from outdated software to SharePoint• Analyzed, validated, and audited official departmental documents and certificates to ensure compliance with various department and state regulations• Developed an Excel-based process for document transfers/outgoing mail which reduced the processing time by over 40%