• Developed an Agency wide internal URL Shortener to replace go.usa.gov, which was retired on 08/2022. This URL shortener allows long URLs to be shortened so they are easier to keep track of and use.• Information Systems Security Engineer (ISSE) for the Network and Telecommunications Services (NaTS) Security Plan which covers LAN equipment used across the Agency.• Developed a python script to help manage the weekly vulnerability findings. This script helps System Security Plan Administrators easily match up findings that are already under an RBD (Risk Based Decision) or POAM (Plan of Actions and Milestones) scope to help them quickly identify the new findings so they can be addressed.

• Information Systems Security Engineer (ISSE) for the Information Technology Security System (ITSS) Security Plan which protects GSFC’s networks, data and information systems from cyber threats and vulnerabilities.• Created the Let's Encrypt Relay Server (LERS) which serves as the Agency's approved solution for internal SSL Certificates. This provides the ability to secure internal applications and servers at no cost while eliminating the need to expose port 80 to the public.• Developed the Agency's only approved PIV-M (PIV Mandatory) solution (Mission PIV) for isolated networks and mission ground systems.• Created python scripts to gather lists of current vulnerabilities and create custom spreadsheets to provide management an easy way to view a summary of all current vulnerabilities broken down by Security Plans.• Created Ansible Playbooks to meet the baselines and PIV-M requirements set by the Agency.• Created a jamf Upload Web Portal with Role Based Access and Smartcard Authentication that allows SystemAdministrators to upload files to jamf Sites they manage.• Created documentation and lead trainings for System Administrators across the Agency to ensure they hadeverything needed to oversee, manage, and deploy jamf to their systems.• Managed jamf Pro AWS EC2 servers (16 total) under the MOSM Release 2 Project.

Provide Tier 4 support, and enterprise baselines and configurations, for MAC devices across the Department of Veterans Affairs (VA) enterprise.Software Used: Active Directory Tools, Centrify DirectConnect, Absolute HEAT Console, Jamf Pro (Formally Casper Suite), Iceberg/Packages, DeployStudio, FreeRDP, RoyalTSX, OS X ServerBash/Shell Script, AppleScript and JavaScript

Troubleshoot and diagnose any issues with Mac OS X (10.5 - 10.11), iOS (5-9), Watch OS, Apple Computers (Portables and Desktops), Mobile Devices (iPods, iPhones and iPads), Apple Watch, Apple Software (iWork and iLife suites) and other Apple products (Apple TV, Airport Extreme/Express and Time Capsule).Preform hardware and software repairs on all Apple Computers (Portables and Desktops), OS X (10.5.x - 10.11), iOS (5 - 9), WatchOS, Mobile Devices (iPods, iPhones and iPads), Apple Watch, Apple Software (iWork and iLife suites) and other Apple products (Apple TV, Airport Extreme/Express and Time Capsule).Educate customers on the “in’s and out’s” of their Apple product along with explaining any issues in a manner they can relate to.Provide training and support to the Family Room Specialists (Mobile Technicians) and Genius Team. Provide exceptional customer service while multi-tasking and taking several appointments at once.Created an iBook using iBooks Author titled “Tips and Tricks: OS X Edition” which has a break down of the startup stages, startup commands, basic troubleshooting, resolving common issues and resolving rare issues to help train and develop the Family Room.

Software based User Acceptance Testing / Quality Assurance.

Designed the company logo using Photoshop and Illustrator.Created the site layout in Photoshop.Wrote the code for the site in Dreamweaver using HTML, JavaScript and CSS. Update the content of the site to keep it current.Provide routine maintenance to make sure the site keeps running smoothly and minimize downtime.

Troubleshoot and repair Home Entertainment Systems, Desktop and Laptops (Windows XP-8 and OS X 10.6.8-10.8.4), all iOS devices in the clients home or apartment.Set up new Home Entertainment Systems, TVs, and Desktop / Laptops (Windows and OS X) Setup, Troubleshoot and repair networksSetup, Troubleshoot and repair serversFacilitate 1 hour trainings with Cameras (DSLR), Software (Windows and Apple) and any other device the customer has

Diagnose, Troubleshoot and Repair any and all computer/tablet issuesPreform hardware and software installations in both laptops and desktopsWork with clients to provide a correct solution for their deviceManage precinct workflow and find solutions for issues with clients or services being preformedEducate clients on the "in's and out's" of their device to ensure they are able to use the device without issues

Find solutions for any network or computer issues (PC and Mac office)Preform hardware and software installationsSetup and manage all devices on the networkDigitally restore or retouch photographsTake Photographs (Weddings, Marine OCS Photos, Sports, Family Portraits and Private Events)

Diagnose, Troubleshoot and Repair any and all computer/tablet issuesPreform hardware and software installations in both laptops and desktopsWork with clients to provide a correct solution for their deviceManage precinct workflow and find solutions for issues with clients or services being preformedEducate clients on the "in's and out's" of their device to ensure they are able to use the device without issues