• Responsible for Team of 40 Engineers.• Monitored and measured in line with company targets and performance standards. • Dealing with and resolving problems and issues which arise.• Monitoring & reporting on standards & performance targets. • Preparing daily workloads for staff & co-ordinating the daily allocation of work.• Maintaining the progress call details report of everyday.• Incident Management: Ensuring that all calls are received, Logged, assigned and closed as… Show more • Responsible for Team of 40 Engineers.• Monitored and measured in line with company targets and performance standards. • Dealing with and resolving problems and issues which arise.• Monitoring & reporting on standards & performance targets. • Preparing daily workloads for staff & co-ordinating the daily allocation of work.• Maintaining the progress call details report of everyday.• Incident Management: Ensuring that all calls are received, Logged, assigned and closed as per the defined SLA time-frames and reporting formats.• Maintaining the SLA and Flash SLA call details report of every month.• Maintaining the MIS report (Management information system)• Leading Team for Internal issues with help of Program Manager. Show less

Handling VIP support.Handling L1 escalated call. Operating Software: Windows 10, Windows 8, Windows Vista, and Windows 7, Windows XP.Remote support to all Team viewer, Ammyy admin and Tight VNC.

Working with 3 different Client location As a Sr Technical support engineer,