• Leads a team of 20 cast members to ensure exceptional service, guest satisfaction, to exceed guest expectations, and strong communications in a high volume location• Responsible for overseeing food quality and ensuring team member communication complies with food and service standards• Provides timely, positive, and constructive feedback to cast members to improve the locations and each cast member• Ensures adherence to safety protocols and other procedures to maintain a safe working and dining environment• Assisted with the creation of Boardwalk Ice Cream Shop menu and menu creation and re-opening of Club Level concierge• Created verbiage on safety and sanitation information materials to improve communication and education on foodborne illnesses• Interacts with guests on allergy consultations and special requests• Ability to translate ideas and execute projects into content that is relatable to various audiences

• Performed food preparation and cooked for guests • Onboarded new kitchen cast members and trained on applicable rules, duties, and functions (Cook 1 Trainer)• Maintained positive relationships with partners • Implemented new policies and procedures to improve efficiency and safety

• Provided guests with food, quickly and efficiently• Prepped food items for kitchen staff members during service• Put tickets together to execute accurate delivery to guests • Organized food runner stations and dishes for a faster turnaround time to provide quick service for guests and employees

• Interacted with guests when greeting, seating and serving • Multitasked by providing menu information, working the service bar, and engaging in conversation with guests• Worked efficiently and proactively to meet the needs of guests and colleagues• Organized reservations, took phone calls and met the needs of incoming guests

• Trained and performed in high-volume table service and quick-service culinary locations• Assessed, problem-solved, and coached servers and cooks• Assisted with the adherence to safety protocols for guests and cast members• Understood the importance of guest facing roles and quality of products

▪ Trained new crew members on POS System and Drive Thru services▪ Assessed crew members skills and offers extra help ▪ Provided mentoring and support to crew members▪ Knowledge of every station within the establishmentExperienced in order taking, handling money and customer service

• Cooked and served guests the highest quality of food• Maintained a sense of urgency and attention to detail throughout service and preparation time• Aided in maintaining a Forbes Five Diamond award for the restaurant and hotel• Understood and executed a fine dining menu daily