James Heasley Jr. Mpa Email & Phone Number

Washington, Dc, Us

Kensington, Maryland, United States

As an Automotive Concierge, I specialize in providing personalized, end-to-end service for clients navigating the complex world of vehicle purchasing, leasing, and ownership. My role involves understanding each client’s unique preferences and needs, offering expert advice, and managing the entire process from vehicle selection to final delivery.Key responsibilities include: • Client Consultation: Conducting detailed needs assessments to identify the ideal vehicle options… Show more As an Automotive Concierge, I specialize in providing personalized, end-to-end service for clients navigating the complex world of vehicle purchasing, leasing, and ownership. My role involves understanding each client’s unique preferences and needs, offering expert advice, and managing the entire process from vehicle selection to final delivery.Key responsibilities include: • Client Consultation: Conducting detailed needs assessments to identify the ideal vehicle options tailored to individual or business requirements. • Vehicle Sourcing: Leveraging industry connections and market knowledge to find the best deals on new or pre-owned vehicles. • Negotiation: Securing favorable pricing and financing terms through effective negotiation with dealerships and financial institutions. • Process Management: Coordinating all aspects of the transaction, including paperwork, inspections, and delivery logistics, to ensure a seamless experience.My goal is to make the automotive experience stress-free and enjoyable for my clients, delivering exceptional service and ensuring complete satisfaction at every stage. Show less

Purcellville, Virginia, United States

As an Automotive Concierge, I specialize in providing personalized, end-to-end service for clients navigating the complex world of vehicle purchasing, leasing, and ownership. My role involves understanding each client’s unique preferences and needs, offering expert advice, and managing the entire process from vehicle selection to final delivery.Key responsibilities include: • Client Consultation: Conducting detailed needs assessments to identify the ideal vehicle options… Show more As an Automotive Concierge, I specialize in providing personalized, end-to-end service for clients navigating the complex world of vehicle purchasing, leasing, and ownership. My role involves understanding each client’s unique preferences and needs, offering expert advice, and managing the entire process from vehicle selection to final delivery.Key responsibilities include: • Client Consultation: Conducting detailed needs assessments to identify the ideal vehicle options tailored to individual or business requirements. • Vehicle Sourcing: Leveraging industry connections and market knowledge to find the best deals on new or pre-owned vehicles. • Negotiation: Securing favorable pricing and financing terms through effective negotiation with dealerships and financial institutions. • Process Management: Coordinating all aspects of the transaction, including paperwork, inspections, and delivery logistics, to ensure a seamless experience.My goal is to make the automotive experience stress-free and enjoyable for my clients, delivering exceptional service and ensuring complete satisfaction at every stage. Show less

Sterling, Virginia, United States

As General Sales Manager at Don by Volvo, I developed and implemented sales strategies that led to a 20% increase in used car sales within the first year. I focused on maximizing profitability, exceeding targets, and improving customer satisfaction.Key Responsibilities & Achievements: • Sales Growth: Designed and executed sales strategies that drove a 20% increase in used car sales, surpassing revenue goals. • Market Research & Pricing: Conducted market analysis to identify… Show more As General Sales Manager at Don by Volvo, I developed and implemented sales strategies that led to a 20% increase in used car sales within the first year. I focused on maximizing profitability, exceeding targets, and improving customer satisfaction.Key Responsibilities & Achievements: • Sales Growth: Designed and executed sales strategies that drove a 20% increase in used car sales, surpassing revenue goals. • Market Research & Pricing: Conducted market analysis to identify trends, guiding accurate pricing and inventory decisions. • Vendor Management: Cultivated relationships with wholesalers and vendors to source quality used vehicles at competitive prices. • Team Leadership: Managed and developed a sales team, providing training and coaching to consistently exceed monthly and quarterly sales targets by 20%. • Quality Assurance: Implemented rigorous inspection processes to ensure inventory quality and reliability. • Technology Utilization: Used CRM systems and tools to track sales performance, monitor inventory, and drive process improvements. • Customer Relations: Built lasting customer relationships through exceptional service, fostering loyalty and repeat business. • Collaboration: Worked with marketing teams to create promotional campaigns and showroom events that boosted traffic and sales. • Performance Reviews: Led regular sales meetings and evaluations to assess progress and identify areas for improvement.Through strategic leadership and data-driven decisions, I consistently exceeded expectations, driving growth and operational efficiency at Don by Volvo. Show less

Sterling, Virginia, United States

As an Automotive Finance Manager at Don Beyer Volvo, I specialized in delivering tailored financing and leasing solutions while driving revenue growth and ensuring compliance with financial regulations. My role focused on creating a seamless financing experience for customers and optimizing dealership profitability.Key Responsibilities & Achievements: • Customer Financing Solutions: Provided clear and customized financing and leasing options to meet customer needs, ensuring a… Show more As an Automotive Finance Manager at Don Beyer Volvo, I specialized in delivering tailored financing and leasing solutions while driving revenue growth and ensuring compliance with financial regulations. My role focused on creating a seamless financing experience for customers and optimizing dealership profitability.Key Responsibilities & Achievements: • Customer Financing Solutions: Provided clear and customized financing and leasing options to meet customer needs, ensuring a smooth and professional buying experience. • Revenue Growth: Increased back-end profitability through strategic sales of value-added products such as extended warranties, service contracts, and GAP insurance. • Loan & Lease Approvals: Collaborated with financial institutions to secure approvals for customer financing, leveraging strong lender relationships for faster processing. • Compliance Management: Ensured full compliance with state and federal regulations, including privacy laws, disclosure requirements, and fair lending practices. • Team Collaboration: Partnered with the sales team to integrate financing discussions into the sales process, enhancing the customer experience and improving conversion rates. • Performance Metrics: Analyzed department performance, identified improvement areas, and implemented strategies to achieve and exceed finance department goals. • Sales Training: Trained and supported sales associates on presenting financing options and value-added products, increasing their effectiveness and closing rates. • Customer Satisfaction: Maintained high customer satisfaction scores through a transparent, customer-focused approach to automotive financing.By combining financial expertise, compliance knowledge, and a customer-centric mindset, I consistently contributed to Don Beyer Volvo’s success, ensuring both customer satisfaction and strong dealership performance. Show less

Sterling, Virginia, United States

As Fleet Sales Manager, I oversaw both consumer and corporate-level auto sales, with a focus on managing corporate fleet clients and driving business growth through strategic initiatives. I collaborated closely with various departments—operations, sales, inventory, and training—to optimize performance and expand the B2B market.Key Responsibilities & Achievements: • Corporate Fleet Management: Managed two key corporate fleet clients, ensuring seamless operations, timely… Show more As Fleet Sales Manager, I oversaw both consumer and corporate-level auto sales, with a focus on managing corporate fleet clients and driving business growth through strategic initiatives. I collaborated closely with various departments—operations, sales, inventory, and training—to optimize performance and expand the B2B market.Key Responsibilities & Achievements: • Corporate Fleet Management: Managed two key corporate fleet clients, ensuring seamless operations, timely deliveries, and excellent client satisfaction. • Strategic Sales Leadership: Spearheaded the development of the Fleet Department and expanded the B2B market, including the Overseas Delivery Program. Led revenue-generating sales promotions that boosted overall sales performance. • Cross-Departmental Collaboration: Fostered strong internal relationships between leasing companies, manufacturers, and fleet end-users to ensure efficient process management and smooth documentation flow. • Sales Team Leadership: Supervised and motivated the sales staff, setting clear sales goals and tracking progress to meet and exceed targets. Provided ongoing training and mentorship, ensuring team alignment with corporate standards and best practices. • Customer Relationship Management: Engaged with prospective customers to understand their needs, provide tailored solutions, and maintain up-to-date knowledge on competitive products, services, and pricing. • Process & Program Development: Prepared and organized complex overseas relocation and delivery programs, ensuring all processes were efficiently managed from start to finish. • Training & Development: Mentored new team members and identified innovative training methods to ensure comprehension and retention of corporate policies and sales strategies.Through my leadership, the Fleet Department achieved significant growth, expanded market presence, and consistently delivered high-quality service to both corporate and individual clients. Show less

Sterling, Virginia

As a Volvo Master Certified Sales Consultant, I specialize in delivering an exceptional sales and leasing experience tailored to individual customer needs. My role involves guiding clients through the vehicle purchase or lease process, from initial consultation to final delivery, ensuring satisfaction and fostering long-term relationships.Accomplishments and Achievements: • Volvo Master Certified Sales Consultant (2019 – Present): Earned and maintain Volvo Master Certification… Show more As a Volvo Master Certified Sales Consultant, I specialize in delivering an exceptional sales and leasing experience tailored to individual customer needs. My role involves guiding clients through the vehicle purchase or lease process, from initial consultation to final delivery, ensuring satisfaction and fostering long-term relationships.Accomplishments and Achievements: • Volvo Master Certified Sales Consultant (2019 – Present): Earned and maintain Volvo Master Certification, demonstrating expertise in Volvo products and commitment to delivering outstanding customer service. • Exceptional Profit Generation: Achieved nearly $200,000 in vehicle gross profit over a recent six-month period, with an average monthly profit exceeding $32,000. My sales strategies focus on maximizing both customer satisfaction and dealership profitability. • Significant ROI Growth: Increased return on investment by over 289% within a one-year period through strategic sales efforts, targeted marketing, and superior customer engagement. • High Sales Volume & Conversion Rates: Consistently maintain an average of 18 monthly vehicle sales, with a closing rate 44% higher than the industry average. My ability to build rapport with clients and address their needs has been key to this success. • Top Performer in Sales: Regularly exceed sales results of peers at my location by 100%, highlighting my effectiveness in driving dealership growth and meeting customer expectations.I am dedicated to enhancing the customer journey through personalized attention, profound product knowledge, and a results-driven approach that consistently exceeds performance benchmarks. My passion for Volvo vehicles and commitment to excellence continues to fuel my success in both sales and customer satisfaction. Show less

As an Independent Associate with LegalShield, I am committed to empowering individuals, families, and businesses by providing access to affordable, high-quality legal services. Through this role, I connect clients with a nationwide network of experienced attorneys, offering solutions for a wide range of legal needs, from personal matters to complex business issues.Key aspects of my role include: • Client Empowerment: Educating clients on the advantages of LegalShield’s services… Show more As an Independent Associate with LegalShield, I am committed to empowering individuals, families, and businesses by providing access to affordable, high-quality legal services. Through this role, I connect clients with a nationwide network of experienced attorneys, offering solutions for a wide range of legal needs, from personal matters to complex business issues.Key aspects of my role include: • Client Empowerment: Educating clients on the advantages of LegalShield’s services and how our comprehensive legal plans can protect their rights, interests, and assets. • Tailored Solutions: Evaluating each client’s unique legal situation and recommending customized LegalShield plans that offer the best coverage and peace of mind. • Client Relationship Management: Building lasting, trusted relationships through personalized support and ongoing guidance, ensuring clients fully utilize and benefit from their LegalShield membership. • Business Growth & Networking: Expanding my client base through strategic networking, attending events, and leveraging digital platforms to connect with prospective clients and business partners. • Continuous Professional Development: Staying informed on the latest legal trends, industry updates, and legislative changes, allowing me to provide clients with timely, relevant legal guidance.My mission is to make legal support accessible, convenient, and straightforward, helping my clients confidently navigate legal complexities. From drafting important documents like wills to addressing business concerns or everyday legal matters, I am dedicated to ensuring that my clients have the protection they need whenever they need it. Show less

Ashburn, Virginia

As a Merchandise Associate at Silver Eagle Group, I delivered exceptional customer service and contributed to the business’s overall sales success by facilitating firearms sales, managing inventory, and providing expert support to customers and partners.Key Responsibilities & Achievements: • Customer Service & Sales: Consistently delivered high-quality service, generating $15,000 in weekly sales across inventory, training programs, and membership packages. Developed… Show more As a Merchandise Associate at Silver Eagle Group, I delivered exceptional customer service and contributed to the business’s overall sales success by facilitating firearms sales, managing inventory, and providing expert support to customers and partners.Key Responsibilities & Achievements: • Customer Service & Sales: Consistently delivered high-quality service, generating $15,000 in weekly sales across inventory, training programs, and membership packages. Developed relationships with new and returning customers to drive repeat business. • Firearm Sales & Compliance: Ensured the accurate completion of state and federal paperwork for new firearms sales, maintaining strict adherence to legal and regulatory requirements. • Business Development: Established and nurtured B2B relationships with local vendors and agencies, creating sales opportunities and expanding the store’s reach in the community. • Inventory Management & Merchandising: Directed inventory audits and optimized the merchandising of the sales floor to ensure a well-organized, appealing, and efficient retail environment. • Technical Support & Training: Provided expert technical support for over 150 firearms, offering training on safe usage, maintenance, and repairs to customers, enhancing their experience and confidence with their purchases.This role allowed me to combine my passion for firearms with strong sales, compliance, and customer service skills, contributing to both the operational efficiency and the financial success of Silver Eagle Group. Show less

Fairfax, Virginia

In this role, I served as the primary point of contact for overnight safety and emergency management concerns, ensuring the safety of the campus community and overseeing various operational aspects of the department.Key Responsibilities & Achievements: • Safety & Emergency Management: Acted as the first point of contact for all overnight safety and emergency management issues across the university, coordinating responses to incidents and ensuring quick resolution. • Team… Show more In this role, I served as the primary point of contact for overnight safety and emergency management concerns, ensuring the safety of the campus community and overseeing various operational aspects of the department.Key Responsibilities & Achievements: • Safety & Emergency Management: Acted as the first point of contact for all overnight safety and emergency management issues across the university, coordinating responses to incidents and ensuring quick resolution. • Team Leadership & Supervision: Supervised a team of 35 student employees tasked with enforcing university policies within on-campus residential areas. Managed timesheets and performance, ensuring adherence to university standards. • Process Improvement: Developed and implemented inventory and budget control procedures to streamline operations. Additionally, marketed and promoted Life Safety events to raise awareness within the campus community. • Inspections & Compliance: Conducted bi-annual safety inspections of all residential areas, identifying areas for improvement and ensuring compliance with safety standards. Addressed complaints and policy violations promptly. • Training & Education: Led bi-annual training sessions for staff, equipping them with the necessary skills to handle safety concerns. Organized educational programs focused on health and safety, and spearheaded awareness campaigns for the residential community. • Community Collaboration: Established strong working relationships with local law enforcement and fire rescue departments, ensuring coordinated efforts during emergencies and fostering a safer campus environment.Through these efforts, I contributed to the safety, security, and wellbeing of the George Mason University community while developing and implementing effective operational and training procedures. Show less

Lake Buena Vista, Florida, United States

During my tenure in Security Operations at The Walt Disney Company, I ensured the safety and security of both guests and employees through diligent access control, patrolling, and emergency response procedures. I contributed to creating a secure and welcoming environment in one of the world’s most renowned entertainment destinations.Key Responsibilities & Achievements: • Background Checks & Employee Onboarding: Processed comprehensive background checks and fingerprinting for new… Show more During my tenure in Security Operations at The Walt Disney Company, I ensured the safety and security of both guests and employees through diligent access control, patrolling, and emergency response procedures. I contributed to creating a secure and welcoming environment in one of the world’s most renowned entertainment destinations.Key Responsibilities & Achievements: • Background Checks & Employee Onboarding: Processed comprehensive background checks and fingerprinting for new employees, ensuring compliance with safety and security protocols. • Access Control & Inspections: Conducted thorough inspections of bags, vehicles, and deliveries while managing controlled access to restricted property areas to maintain security standards. • Patrolling & Maintenance Oversight: Patrolled assigned areas, identifying and reporting maintenance issues and discrepancies to ensure both safety and the upkeep of resort facilities. • Guest Relations: Promoted professional and courteous interactions with guests, providing detailed resort information and assistance to enhance their experience. • Incident Response & Reporting: Responded promptly to calls for service and prepared injury reports for guest incidents, contributing to efficient incident management and documentation. • Communication Management: Effectively coordinated communication between internal departments and external agencies using Computer-Aided Dispatch (CAD) systems, radios, and landlines, ensuring smooth operational flow. • Emergency Response: Responded to emergency situations using the Incident Command System (ICS) structure, collaborating with various teams to maintain order and safety during critical incidents.Through proactive security measures and a guest-focused approach, I contributed to maintaining a safe and positive environment at Walt Disney World Resort. Show less

Jacksonville, Florida, United States

As a Service Agent at Enterprise Holdings, I played a critical role in maintaining fleet operations and ensuring a seamless experience for both customers and business partners. My position involved close collaboration with automotive dealerships, efficient inventory management, and a commitment to maintaining high operational standards.Key Responsibilities & Achievements: • Partnership Management: Developed and nurtured working relationships with local automotive dealerships… Show more As a Service Agent at Enterprise Holdings, I played a critical role in maintaining fleet operations and ensuring a seamless experience for both customers and business partners. My position involved close collaboration with automotive dealerships, efficient inventory management, and a commitment to maintaining high operational standards.Key Responsibilities & Achievements: • Partnership Management: Developed and nurtured working relationships with local automotive dealerships, ensuring timely delivery of vehicles and prioritizing customer needs to support smooth business operations. • Inventory & Budget Oversight: Monitored and managed supply budgets and tracked actual inventory levels, ensuring accuracy in stock and adherence to financial guidelines. • Adaptability & Initiative: Thrived in a fast-paced, ever-changing work environment by adopting a self-motivated and resourceful attitude, effectively adjusting to shifting priorities and demands. • Confidentiality Compliance: Adhered to company policies regarding the protection of customer and business information, maintaining a high level of confidentiality and professionalism in all interactions.Through a proactive and adaptable approach, I contributed to the efficient day-to-day operations at Enterprise Holdings, ensuring customer satisfaction and operational excellence Show less

Jacksonville, Florida

As an intern with the Florida Highway Patrol, I gained hands-on experience in both field operations and administrative tasks, offering a comprehensive understanding of law enforcement processes and daily activities.Key Responsibilities & Experience: • Ride-Along Experience: Participated in an eight-week ride-along program with various Florida Highway Patrol Troopers, observing and assisting with on-the-ground law enforcement duties. • Law Enforcement Activities: Gained… Show more As an intern with the Florida Highway Patrol, I gained hands-on experience in both field operations and administrative tasks, offering a comprehensive understanding of law enforcement processes and daily activities.Key Responsibilities & Experience: • Ride-Along Experience: Participated in an eight-week ride-along program with various Florida Highway Patrol Troopers, observing and assisting with on-the-ground law enforcement duties. • Law Enforcement Activities: Gained practical experience in writing traffic citations, conducting commercial vehicle inspections, and drafting associated reports. Assisted in accident investigations, including documenting accident reports. • Office Orientation & Evidence Handling: Completed an additional eight weeks of office orientation, where I processed traffic citations and participated in the handling and secure destruction of evidence after case closures. • Communication Center Operations: Worked within the communications center, gaining insight into the day-to-day operations, including coordinating responses and ensuring clear communication between officers and dispatch.This internship provided valuable exposure to both the field and administrative sides of law enforcement, enhancing my knowledge of traffic law, accident investigation, and operational procedures within a major law enforcement agency. Show less

Master Of Public Administration, Non-Profit/Public/Organizational Management

Bachelors Of Art, Political Science

Activities and Societies: Phi Alpha Delta Law Fraternity, International Student Criminal Justice Association (SCJA) Pi Sigma Alpha Was.

Bachelor’S Of Arts Degree, Criminal Justice

Activities and Societies: Phi Alpha Delta Law Fraternity, International Criminal Justice Association (SCJA) Pi Sigma Alpha Was a Founding.

High School Diploma

Activities and Societies: Band, TV and Video Production Sophomore and Junior years I was a member TV Production