Heather Ahern Email & Phone Number

Knoxville, TN, US

-Manage the creation and publishing of an average of 18 software release note documents per quarter with an average of 32 feature updates, ensuring clear and concise communication to technical and non-technical audiences.-Research and interview engineering and product management teams for 3 products, utilizing Jira, Gerrit, Slack, and Zoom to gather.

-Engage in professional interactions with 10-30 daily clients during chats, queues, and phones.-Collaboratively problem solving client needs with support members.-Organize and maintain Salesforce data including client records and case information.-Assist clients with the use of Canvas LMS and troubleshoot specific user issues quickly and.

-Anticipate customer needs and provide high quality service while upholding brand standards and values to ensure customer satisfaction.-Guide customers through the process of successfully finding their ideal membership.-Meticulously handled POS system transactions to ensure seamless and accurate cash flow.-Maintain a clean, organized inventory and curate.

-Act as a super user to answer how-to questions related to Canvas LMS to staff and students.-Facilitate and support virtual education with technology by troubleshooting problems for students and parents on multiple levels to access information.-Implement and adapt 4 curriculums for various skill levels.-Communicate effectively with stakeholders such as.

St. Augustine

St. Augustine, FL

I was a full time intern in the Deaf High School teaching Math.

Bachelor Of Arts (B.A.), Special Education- Deaf Studies

Master Of Education (M.Ed.), Education/Teaching Of Individuals With Hearing Impairments Including Deafness