Heather Ahern Email & Phone Number

Knoxville, Tn, Us

-Manage the creation and publishing of an average of 18 software release note documents per quarter with an average of 32 feature updates, ensuring clear and concise communication to technical and non-technical audiences.-Research and interview engineering and product management teams for 3 products, utilizing Jira, Gerrit, Slack, and Zoom to gather information on new features, enhancements, and bug fixes.-Develop templates and style guides for release notes, enhancing consistency and… Show more -Manage the creation and publishing of an average of 18 software release note documents per quarter with an average of 32 feature updates, ensuring clear and concise communication to technical and non-technical audiences.-Research and interview engineering and product management teams for 3 products, utilizing Jira, Gerrit, Slack, and Zoom to gather information on new features, enhancements, and bug fixes.-Develop templates and style guides for release notes, enhancing consistency and readability across releases using Confluence and Google Docs.-Conduct routine audits of existing release documentation, knowledge manuals, and data to pinpoint areas for enhancement and maintain alignment with industry standards and best practices.-Serving as a point of contact for release-related inquiries and escalations, providing timely updates and resolutions to stakeholders.-Implemented Agile methodologies to prioritize delivering value to customers through iterative development, collaboration, and responsiveness to change. -Review and edit draft articles submitted by team members, ensuring content meets quality standards and adheres to style guides. Show less

-Engage in professional interactions with 10-30 daily clients during chats, queues, and phones.-Collaboratively problem solving client needs with support members.-Organize and maintain Salesforce data including client records and case information.-Assist clients with the use of Canvas LMS and troubleshoot specific user issues quickly and efficiently.-Escalate buggy behavior to Support management via Slack and Salesforce.-Selected by leadership to review and respond to user… Show more -Engage in professional interactions with 10-30 daily clients during chats, queues, and phones.-Collaboratively problem solving client needs with support members.-Organize and maintain Salesforce data including client records and case information.-Assist clients with the use of Canvas LMS and troubleshoot specific user issues quickly and efficiently.-Escalate buggy behavior to Support management via Slack and Salesforce.-Selected by leadership to review and respond to user inquiries in the Community Forum. Show less

-Anticipate customer needs and provide high quality service while upholding brand standards and values to ensure customer satisfaction.-Guide customers through the process of successfully finding their ideal membership.-Meticulously handled POS system transactions to ensure seamless and accurate cash flow.-Maintain a clean, organized inventory and curate displays of rotating seasonal clothing and accessories.-Actively stay informed about the latest sales offerings and loyalty… Show more -Anticipate customer needs and provide high quality service while upholding brand standards and values to ensure customer satisfaction.-Guide customers through the process of successfully finding their ideal membership.-Meticulously handled POS system transactions to ensure seamless and accurate cash flow.-Maintain a clean, organized inventory and curate displays of rotating seasonal clothing and accessories.-Actively stay informed about the latest sales offerings and loyalty programs. Show less

-Act as a super user to answer how-to questions related to Canvas LMS to staff and students.-Facilitate and support virtual education with technology by troubleshooting problems for students and parents on multiple levels to access information.-Implement and adapt 4 curriculums for various skill levels.-Communicate effectively with stakeholders such as administrators and parents by presenting information related to goals on a consistent basis.-Collaboratively plan and provide… Show more -Act as a super user to answer how-to questions related to Canvas LMS to staff and students.-Facilitate and support virtual education with technology by troubleshooting problems for students and parents on multiple levels to access information.-Implement and adapt 4 curriculums for various skill levels.-Communicate effectively with stakeholders such as administrators and parents by presenting information related to goals on a consistent basis.-Collaboratively plan and provide intervention in connection to student behavior or learning with differentiation.-Prioritize data collection, document completion, and meeting preparation by meeting IEP deadlines. Show less

St. Augustine

St. Augustine, Fl

I was a full time intern in the Deaf High School teaching Math.

Bachelor Of Arts (B.A.), Special Education- Deaf Studies

Master Of Education (M.Ed.), Education/Teaching Of Individuals With Hearing Impairments Including Deafness