Heather Baker Email & Phone Number

Irvine, California

Lead for Commercial Bank Middle Market Pacific RegionAssist with training new hires and act as a mentor for VP & Associate level employees and conduct training sessions with colleagues as needed.ACH & Disbursements Subject Matter Expert (SME)Owner of Disbursement procedures and provide annual attestationsOnboard high visibility and complex client implementations with multiple products which includes setting up their online JPMorgan Access Profile Perform Administration Training for new Access users and assist them with completing entitlements and payment limitsRun weekly client calls through Zoom and provide updates on multiple projects Assist with writing policies and procedures for new pilot products and troubleshoot client issues throughout the implementation processUtilize Microsoft Project to demonstrate client and bank dependencies of each project and provide updated timelinesLeverage banking tools to automate cash reconciliation reports for clientsEstablish new client connectivity (SFTP) for ACH, Wire, and Check Print transmission requests and review test files in ISO 20022 and NACHA formatCreate the required Statement of Work for Integrated Payables and engage respectful technical specialist for mixed payables files, Wires ACH and Check Print testingWork with clients to activate their Positive Pay for check fraud protectionReview client test files in their UAT environment and confirm their file processed successfullyWork with our internal KYC team to ensure all proper identification and FinCEN forms are on file prior to account opening and to comply with OFAC requirements Assist clients with submitting their live PGP and SSH keys to our IMSD Security team for approval to connect to our live serverVerify client's ERP System and advise naming convention for live payment submission

Irvine, California

Responsible for on-boarding implementation requests for products and services for new clients as well as existing clients with comprehensive and complex cash management solutionsLead implementations to ensure delivery of products and services is completed with full accountability for the end-to-end processConduct scoping meetings with Clients, completes scope documents to ensure systems and products are clearly defined and signed off by clientMeet and exceed scorecard objectives, including client satisfaction survey scores

Irvine

Responsible for the implementation process for cash management products from start to finishProactively manage a queue for implementation requests to ensure timely delivery of requested products & services are met by desired SLA's by clientsConducts client interviews to validate products are defined clearlyAct as a central point of contact for clients and business partners throughout the implementation processRequest verbal or written status updates from internal departmentsEnsure client and internal partner expectations are communicated throughout the implementation processAttend training courses to enhance knowledge of products and services Review and/or provide legal product specific documentation required for the implementation to clientsEnsure appropriate risk policies are met for all implementations

•Act as a central point of contact for clients, sales, service, and relationship managers throughout the implementation process•Maintain current knowledge of products and systems related to deposit and cash management products and services•Provide verbal and written status updates to clients and business partners•Work closely with vendors for third party services•Coordinate system testing and training as needed•Subject Matter Expert for ACH product•Provide support to team colleagues as required

Monterey Park, California, United States

Supervise a staff of seven employeesResponsible for all staffing requirementsWrite and conduct annual staff performance evaluationsConduct staff meetings monthlyMonitors service level agreements Create process improvements to improve the workflow of the departmentCreate and implement departmental proceduresPerform monthly statistics and billing for departmentPerform Sarbanes Oxley Audits (SOX)Perform Automated Clearing House (ACH) Risk evaluations and approving overages of up to 25% over limit

• Approval limit of $50,000• Direct Work to a staff of up to ten employees• Trains new employees• Audits (review work-daily, weekly, monthly)• Create and implement departmental procedures• Perform Automated Clearing House (ACH) Risk over limit evaluations • Origination, balancing and suspends• Process branch returns, Stop payments, Rejects• Process reversal request and Regulation E claims• Customer service for ACH and Instatax customers