Heather Bugden Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

-A mentor and coach to a team of a team of 14 Onboarding Managers, and support staff focused and creating a collaborative environment where Xellions can continuously learn and reach their full potential while providing a customer experience that exceeds expectations-Creation and refinement of internal processes to ensure efficiency, measure progress.

Toronto, Canada Area

-Focus on onboarding new clients, building relationships with IT and non-IT leads to ensure a positive customer experience-Coordinates with customer IT staff to relay technical specifications, analyze and coordinate receipt of required data for regular data imports -Facilitates web-based calls and training sessions-Uses CRM systems and Microsoft Office.

Toronto, Canada Area

As a Client Account Manager with Career Cruising my main focus is on relationship building and making use of Career Cruising’s ccEngage suite of products an integral part of a school's or school district's curriculum. I have experience working with all levels of education from individual small schools, districts, large school boards to state and provincial.

As manager of the Juniors and Kids department of this large Toronto based sporting goods and clothing retailer my responsibilities included:-Leading a team of 8-10 Sales Associates-Scheduling Product Knowledge meetings to educate staff on products-Setting sales goals for the team-Ultimately being responsible for the gross earnings of the department

As a Sales Associate for Ladies Skiwear I was responsible for the following:-Educating myself and maintaining product knowledge of a variety of -different skiwear items-Meeting a weekly sales goal-Maintaining an emphasis on excellent customer service and going above and beyond for the customer

Ba, Sociology

Editing And Publishing

Continuing Education Courses Completed: Editing Principles and Practices Grammar for Editors and Writers Technical Writing

Leadership Training For Managers