Heather Bugden Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

-A mentor and coach to a team of a team of 14 Onboarding Managers, and support staff focused and creating a collaborative environment where Xellions can continuously learn and reach their full potential while providing a customer experience that exceeds expectations-Creation and refinement of internal processes to ensure efficiency, measure progress against targets, calculate risk, and guarantee accurate reporting outcomes-Planning, coordination, and delegation to support configuration required for successful rollouts of new features -Regular collaboration with client facing team members, leadership, and product managers in order to communicate feedback, needs, and contribute to prioritization

Toronto, Canada Area

-Focus on onboarding new clients, building relationships with IT and non-IT leads to ensure a positive customer experience-Coordinates with customer IT staff to relay technical specifications, analyze and coordinate receipt of required data for regular data imports -Facilitates web-based calls and training sessions-Uses CRM systems and Microsoft Office applications to ensure timely email and phone responses to client inquiries-Maintains in-depth product knowledge

Toronto, Canada Area

As a Client Account Manager with Career Cruising my main focus is on relationship building and making use of Career Cruising’s ccEngage suite of products an integral part of a school's or school district's curriculum. I have experience working with all levels of education from individual small schools, districts, large school boards to state and provincial accounts. My major responsibilities include:-Maintaining the highest possible client retention rate-Ensuring clients meet their objectives with a high level of satisfaction-Onboarding clients effectively-Building and maintaining strong working relationships with clients-Helping clients increase and deepen their use of Career Cruising tools-Growing revenue from existing clients

As manager of the Juniors and Kids department of this large Toronto based sporting goods and clothing retailer my responsibilities included:-Leading a team of 8-10 Sales Associates-Scheduling Product Knowledge meetings to educate staff on products-Setting sales goals for the team-Ultimately being responsible for the gross earnings of the department

As a Sales Associate for Ladies Skiwear I was responsible for the following:-Educating myself and maintaining product knowledge of a variety of -different skiwear items-Meeting a weekly sales goal-Maintaining an emphasis on excellent customer service and going above and beyond for the customer

Ba, Sociology

Editing And Publishing

Continuing Education Courses Completed: Editing Principles and Practices Grammar for Editors and Writers Technical Writing

Leadership Training For Managers