Heather Eby Email & Phone Number

Streetsboro, OH, US

- Managed the performance of 15-20 customer service representatives to meet company operating and quality standards. Provided performance coaching and monitored analytics to improve job performance- Created and led development sessions to improve overall customer service outcomes- Managed company projects to improve performance management data, effectively.

-Oversee large-item warehouse operation from filling to shipping-Plan capacity and run a lean, efficient operation-Work on projects to advance company operations, the employee experience, and customer commitments -Manage a cross-functional team of 15-20 warehouse specialists

Aurora

-Rotated through multiple business departments and gained a well-rounded understanding of supply chain operations-Worked on projects leveraging my curiosity and fresh perspective to offer insight and recommendations to approve processes-Led a project that used data backed conclusions to influence staffing needs in order to fulfill customer orders at peak.

Cleveland/Akron, Ohio Area

-Was responsible for all daily operations and executive decisions -Ensured all staff followed station and FCC policies-Planned and led all executive and general body meetings-Acted as a liaison between student media board and WRUW

Cleveland/Akron, Ohio Area

-Managed and created the 24/7 on-air schedule of WRUW-FM-Maintained quality broadcasting

Cleveland/Akron, Ohio Area

- Assisted students in core chemical engineering lab course in understanding lab procedures and theory

Cleveland, Ohio

-Maintained internal office relations, rosters, and schedules-Communicated with and directed visitors -Ensured office upkeep and organization

Cleveland/Akron, Ohio Area

-Acted as a student ambassador and led groups of prospective students on an informational tours of the CWRU campus-Worked with prospective students and parents, answered their questions about the university and my experience with the college search process

Cleveland/Akron, Ohio Area

Host Site: West Creek Conservancy-Garnered knowledge of Cleveland's nonprofit sector and community best practices through civic immersion

-Organized strategic plan for capital campaign and secured over $3,000 in funding and conducted grant research-Created new marketing and promotional material designs to garner better brand recognition-Completed site visits and helped conduct ecological assessments

Newark, Delaware

Research Assistant in Seyfferth Lab in the Plant and Soil Sciences Department-Helped conduct experiments to analyze impact of soil amendments-Tested pH, ran Si and Fe tests, maintained hydroponic solutions, ran and analyzed gas flux experiments for methane and carbon dioxide, planted seeds and harvested rice

Data Analytics

Data Analytics bootcamp to sharpen my tools to collect, analyze and visualize big data. Advanced Excel (VBA), Python, Databases, Web.

Bachelor Of Science - Bs, Chemical Engineering & Environmental Studies, Graduated Cum Laude

Activities and Societies: Student Sustainability Council Chair, WRUW-FM 91.1 Programmer, Global Health Design Collaborative Member