Heather Frey Email & Phone Number

New York, New York, United States

Responsible for existing portfolio of transitional housing programs, including those in development or start-up as well as new/future programs. Current portfolio is comprised of 300+ employees and cumulative annual budget of $32M. • Principle oversight for the development and start-up of new transitional housing sites including site evaluation, proposal and budget development, contract registration, staffing, operating certificates and partner with other Breaking Ground departments to ensure each department’s needs are understood and met• Oversee 4-6 direct reports to ensure achievement of program performance measures including budget monitoring and development, thoughtful implementation of policies and procedures, adherence to contractual and regulatory guidelines and employee performance management and staff development• Align with agency quality assurance and finance departments to manage complex government contract procurements including contract registration, renewal, amendments & modifications, ensure priorities are understood internally and externally and appropriate action steps are developed, tracked and accomplished• Strengthen existing relationships and foster new ones with service partners, peer nonprofits, funders, and other government and community stakeholders through participation in meetings, taskforces, work groups and tours and providing technical assistance and swift response to emergent on-the-ground issues

New York, New York

Direct a team of 130+ employees with accountability for a $18M annual budget and oversight of expansive program portfolio serving current & formerly homeless adults and families through street outreach, transitional housing, and permanent supportive housing.• Generated a 45% increase in city funding for street homeless outreach in Midtown Manhattan and oversee an array of supportive housing programs for formerly homeless adults, seniors, and families throughout NYC • Principal oversight of team tasked with deploying a new supportive housing model of “light touch” services, which allocates a percentage of all new housing development in NYC to homeless families• Designed a program model for private homeless outreach, secured long term contracts with private and corporate partners such as Starbucks, Macy’s, Vornado Realty Trust and Business Improvement Districts in Manhattan generating an additional $3.5M annual revenue• Lead diverse array of program launches, develop and monitor a diverse array of budgets, approve and ensure contract compliance, assist/advise on expanding new program models to other large cities • Key member of executive leadership team responsible for development of department-wide policies & procedures• Rapidly scaled the Covid-19 pandemic response plan to ensure essential staffing, adequate PPE, and continuation of critical programs that provide essential resources and support

New York, New York

Directed multimillion-dollar expansion of NYC’s Street & Subway Homeless outreach programs, collaborated with city agencies, elected officials, city council, & community boards to address unsheltered homelessness through data-driven outreach efforts.• Doubled the number of contracted outreach services across the five boroughs and the subway in partnership with city agencies, public transit, NYPD, NYC Health + Hospitals, streamlining coordination of care for street homeless individuals• Enhanced the existing outreach strategy by championing new partnerships and initiatives such as the creation of a MAT mobile unit, launched emergency stabilization beds throughout the city, and stood up a diversion program for homeless individuals in the subway system resulting in a 6% decrease in the NYC street homeless population• Ensured contract, budget and service compliance for multiple large-scale contracted service providers • Provided data and content for frequent media requests pertaining to street homeless matters and regularly provided on-air and print interviews about NYC’s homeless outreach efforts• Assisted in development, design & launch of web-based platform used by NYC Street Homeless providers delivering real time data on service delivery & resource usage, allowing greater transparency & continuous quality improvement

Bronx, Ny & Denver, Co

Developed program initiatives and administered a $1.2M budget to continuously expand available housing, benefits, and healthcare for homeless veterans through partnerships with federal agencies, non-profit groups, and community relationships.• Led a multi-agency effort to convert 134 units of grant-funded transitional housing into permanent housing, enabling NYC to declare an end to chronic veteran homelessness • Championed the deployment of a medical mobile unit throughout NYC and telehealth services for veterans in transitional housing to offer VA resources and care to homeless veterans• Ensured programs consistently surpassed the 75% occupancy rate target through proactive outreach and engagement efforts among veteran homeless population • Spearheaded relief efforts for formerly homeless veterans in the days and weeks following Hurricane Sandy’s landfall

New York City And Denver, Colorado

Helped launch national program to address homelessness among military veterans through community outreach, intensive case management, psychosocial assessment, treatment planning, and crisis intervention.• Led an aggressive community outreach campaign to reach homeless populations and worked with more than 40 chronically homeless veterans and their families to secure and maintain permanent housing• Served as a veteran advocate and liaison to align HUD and VA resources and supportive services, designed outreach materials, and created internal guidelines for permanent, transitional, and emergency housing services

Fort Logan | Denver, Co

Conducted comprehensive psychosocial assessments and helped develop and administer evidence-based treatment plans for involuntarily admitted adult residents of a state psychiatric facility. • Performed patient risk assessments, secured referrals to community providers, and assisted with risk mitigation planning to ensure safe and appropriate patient care• Implemented Dialectical Behavior Therapy (DBT) curriculum for treatment teams and led multiple recovery groups

Oregon City, Oregon, United States

• Worked collaboratively with Adult Protective Services (APS) when clients at risk of abuse and endangerment by others• Worked closely with hospice and palliative care teams to provide quality end of life care• Developed extensive service plans necessary to meet clients physical, social and cognitive needs to keep clients living in their own home• Advocated for client rights with various agencies involved with client’s well being • Assisted various community support agencies to create comprehensive wrap around services for clients

Master Of Social Work (Msw)

Bachelor Of Science (Bs), Human Development