Heather Jackson Email & Phone Number

Clonakilty, County Cork, Ireland

Clonakilty, County Cork, Ireland

Clonakilty, County Cork, Ireland

Clonakilty, Munster, Ireland

County Cork, Ireland

Reporting and data analysisAuditing internal filesImproving systems and processes for the Personal Lines department

County Cork, Ireland

Handling renewalsProcessing midterm alterationsClaimsNew BusinessGeneral Queries

Cork, Ireland

Managed eBook store on Toys ‘r’ us’ Tabeo device using Spoiled Milk’s proprietary CMS, including ingesting the titles, assigning content to the reseller and updating the existing content.Liaised with the technical department and the distributors to resolve any issues with the content.Provided specialist knowledge for the set up the Tabeo store, advising on information that was necessary for the product page, deciding on which genres would be used and populated each genre with the relevant content.Organised the release timetable for eBooks and Apps on the Tabeo store.Managed many of the app stores, dealing with companies such as GAME and Red Bull.Created marketing material for eBooks and apps using Photoshop.Tested eBooks and apps where I had to be precise and thorough, making changes to meta-data where required.

Cork, Ireland

Created claims, obtaining all the relevant information, taking detailed notes while listening for any inconsistencies or possible issues.Updating claims which required me to read through vast amounts of information and glean only relevant details.

Bandon, Ireland

Data clean-up to ready the information for a new case management system.Adjust the new case management system to better suit the company’s needs.Providing support for the users once the software had been installed.

Cork

Managing the Children’s section which included stocking shelves, organising offers, ordering in books and writing reviews as well as having an extensive knowledge on the section to advise my colleagues and customers. Set up Sunday Fundays where I did crafts and reading for the children where I came up with my own crafts and implemented my own ideas. Working on tills which involved assisting customers with book queries for all departments, issuing refunds and handling customer orders, this required me to know different publishers and distributors to properly advise customers.

Specialist Certificate, Data Analytics, Pass With Distinction

Mathematical Sciences, Mathematics

Activities and Societies: Physics and Astronomy Society Networking and Gaming Society

Cip, Insurance, Pass