Heather (Hui) Jin (She/Her) Email & Phone Number

Promoted into Director Level to lead Medallia's Corporate Social Impact (Medallia.org) and Sustainability arms. My responsibilities include:- Leveraging Medallia's people, product, and funding powers for social good and philanthropy.- Managing our Alaya by Benevity platform to track all employee volunteerism and fundraising.- Strategizing our Climate Program by measuring our carbon footprint and identifying opportunities to meaningfully reduce our emissions.- Project leading our annual Global Impact Report, Ecovadis, and Carbon Disclosure Project submissions to strengthen our ESG practice.

San Francisco Bay Area

I founded and scaled Medallia’s social impact arm, Medallia.org. It's mission is to help nonprofits and social enterprises deliver more support, for more people, with more efficiency — from employee-led volunteering and fundraising, to applying our transformative Customer Experience (CX) technology, we aim to harness our people and product powers for social good.

San Francisco Bay Area

I managed and implemented technical and user-centered solutions using the Medallia software for Fortune 500 clients. Researched and advised best practices for Customer Experience (CX) on topics such as survey design, CX governance, accessibility, and close loop feedback process.

Girls Incorporated of St. Louis (Girls Inc.) provides educational and cultural programs in safe environments to inspire all girls to be strong, smart and bold. As a female immigrant who witnessed firsthand how quality of education differs based on your zipcode and as a proud alumnus of WUSTL, I am honored to pay it forward for future female leaders in St. Louis.

Kansas City, Missouri Area

I managed specification-gathering process, regression and usability-tested for quality assurance, and increased efficiency and accuracy in the verification process for the Boeing KC-46 aircraft that was being updated for a new operational flight program.

Greater St. Louis Area

I recommended best practices for online education at Olin Business School by designing and executing focus groups and surveys, performing SWOT analysis, interviewing online technology platforms for market research, and benchmarking competitive online business schools.

Honolulu, Hawaii

I researched growth trends of invasive algae in Kane'ohe Bay and measured successes of remedial efforts with Marine Fellows at The Nature Conservancy.