Over 20 years in the Pharma industry have exposed me to both the recurrent care gaps in health care and the rich, under-utilized potential of patient empowerment to optimize treatments for chronic disease. Working locally, with regional and global teams, I have consistently utilized my strengths of ideation, empathy and customer centricity to collaborate and lead teams through customer-focussed transformations that are characterized by a forward-thinking mindset for excellence in health care, and positive outcomes for patients, stakeholders and companies alike. Fuelled by curiosity, I'm a strong advocate of understanding the motivations and drivers of all valued stakeholders, being customer-inclusive, building trusting relationships and delivering experiences that surpass expectations. I am confident that this has been the secret sauce to my never having missed a revenue objective. As a dynamic and proactive strategist, I have led and coached teams through change and crisis management, created and executed business plans, and navigated successfully through critical decision making in ambiguous and evolving environments. My experience in brand strategy and management throughout all product lifecycle stages and with 30+ brands has yielded strategically differentiated, customer-responsive revitalizations of maturing brands and promising launches. My journey has led me to this point - a desire to work with teams and organizations who believe that putting the patient first is a priority and prerequisite for success for all. I am excited to utilize my skills, strengths, and experiences in a new role that allows me to strategize for future opportunities, identify solutions for challenges, and build solid relationships that render the company more profitable and responsive to patient and client needs. Key Competencies • Strategic Brand Development & Management• Patient Support Strategy for Better Persistence, Retention and Outcomes• Direct and Cross-functional Team Leadership• Stakeholder Engagement and Development• Omnichannel Marketing (including digital) Communications • Global Team Partnership and Collaborations• Coaching and Training• Cultural Competency and Humility#brandbuilder #brandmarketing #brandspecialist #brandstrategist #patientengagement #patientexperience #PSP #patientsupport #patientadvocacy
Luma Health Consulting Inc.
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PresidentLuma Health Consulting Inc.Montreal, Qc, Ca
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Member Board Of DirectorsLiteracy Unlimited May 2024 - Present -
Global Lead, Patient Experience - Radioligand TherapyNovartis Mar 2024 - Present -
PresidentLuma Health Consulting Inc. Jul 2023 - PresentMontreal, Quebec, Canada
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Lead, Psp Strategy And OperationsNovartis Mar 2020 - Dec 2022Dorval, Quebec, Canada -
Brand Lead, HematologyNovartis Mar 2018 - Mar 2020Dorval, Quebec
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Account DirectorCdm Montreal Jun 2016 - Jan 2018Montreal, Quebec -
Founder And Knowledge TranslatorLuma Health Consulting Sep 2014 - Jun 2016Montreal, Quebec
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Senior Brand Manager - Rheumatology/DermatologyPfizer 2010 - Jul 2014Kirkland, Quebec -
Senior Brand Manager - OncologyPfizer Canada Inc Feb 2008 - Feb 2010 -
Product Manager - Hospital Products, New Product Development (Diabetes & Obesity)Merck Frosst Canada Ltd Aug 2003 - Feb 2008 -
Manager, Promotion Planning & ProductionMerck Frosst May 2001 - Aug 2003
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Sales RepresentativeMerck Frosst Canada Ltd Jan 2000 - May 2001
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Promotion ManagerMerck Frosst Canada Ltd Mar 1997 - Jan 2000
Heather Mitchell Education Details
Frequently Asked Questions about Heather Mitchell
What company does Heather Mitchell work for?
Heather Mitchell works for Luma Health Consulting Inc.
What is Heather Mitchell's role at the current company?
Heather Mitchell's current role is President.
What schools did Heather Mitchell attend?
Heather Mitchell attended Mcgill University, Acadia University.
Who are Heather Mitchell's colleagues?
Heather Mitchell's colleagues are Marjorie Solomon, Mary-Ann Mete, Deborah Flynn, Shrm-Cp, Ade Rinawati, Darla Orchard, Alice Reed, Brenda Fahy.
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